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I had a good experience when a payment failed due to an updated credit card. It irked me that I was forced to call to update the payment rather than being able to do it online like with most companies, but the service I received was prompt and courteous, only took around 5 minutes.
And the instore support available when I was looking for a NookColor was excellent, far more knowledgable on their product than any big box electronics or department store I've been to. That could vary by the individual store I'm sure, but I generally hear good things.
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