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Old 02-21-2011, 08:59 PM   #5
BecomingMe
Member
BecomingMe is on a distinguished road
 
Posts: 12
Karma: 68
Join Date: Jan 2011
Location: Arizona
Device: Nook
It may be that B&N are working on their customer service...after hearing such horror stories...I had to call about a Nookbook (I had some payment issues) on Saturday (2/19) I called, and it was taken care of with pleasantness, courtesy, accuracy, and timeliness...I was impressed how well they had taken care of the issue...hopefully the good service can continue, and they take it seriously...
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