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Old 02-21-2011, 07:33 PM   #4
wandalynn
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Posts: 192
Karma: 635416
Join Date: May 2010
Device: nook, Aluratek Libre
I wish my nook replacement experience had been that pleasant.

Short version: Bezel cracked, store said 'call 1-800-the book' was on hold so long handset battery croaked. got a new battery, on hold forever. sent in nook and was promised replacement in 10-14 bus days. Actually took almost 6 weeks and that only after 2 calls to CS.

Longer version. Sent in nook, after no replacement w/in 3 weeks called them (on hold forever) was told it had arrived with cracked swipe screen. (I'd mailed it in a cardboard box with layers of bubble wrap) so original warranty didn't apply. Pointed out I'd bought extended warranty. Oh, then we'll start a new claim. They said that the 10-14 day turnaround was still valid as this was a new claim. 2 weeks later I called to find out why no nook. Oh, second claim hadn't been forwarded, we'll get right on it. I did get the nook in about 3 days after that 2nd call.

In the meantime I'd bought a Pandigital Novel and wasn't any too concerned if I ever saw the nook again. If it ever needs replacing I'll not buy another one.

Last edited by wandalynn; 02-21-2011 at 07:35 PM.
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