Originally Posted by smitty9306
Hello im having the same problem as K4SL frozen at start screen. I also would appreciate any help.
I am sorry to inform you that the updates are in batch form. If your serial number does not match the update, your ereader will be bricked. It must be sent back to the factory to have the entire board replaced. I worked with Augen technical people for several hours on this and they informed me if you do not have the proper update, it will have to be sent to them for repair. Mine is still under warranty thank God. The repair will be free. It is being sent to them today.