Originally Posted by fishNco
( @paolomanzini, if you read this, did you buy yours from Green Reader? )
yes I did pre-ordered it from Green Reader, at the very beginning of November, and mine might have been a special case as I my preorder was made even before the devices were available on the Green Reader webpage, so for some reason I received mine directly from Latvia, rather than the UK waarehouse, and I suspect this might have been because it was ordered before they had set up their ordering procedures in the UK.
So in all likelyhood my case is non-standard, and indeed the person I corresponded with regarding my order was based in Latvia, as far as I can tell.
Having said that, the UK person I initially corresponded with sounded very helpful - if you want I can pm you her e-mail, to check whether it is the same person you are in touch with.