"Error" instead of "Reader" in source pane
New here, and I have attempted to search for answers, but have come up empty. I just received a PRS950 and am having trouble somewhere between the software and the hardware. When I initially installed (and after subsequent clean installs), I could plug the reader into USB and it opens the reader library software and I am able to transfer ebooks from the public library without any problems.
However, no matter how i close out Reader Library and/or disconnect the reader, the next time I connect via USB, the reader icon shows up in the left (source?) pane but says "Error" instead of "reader." I can't drag any files to the reader at that point. If the attached screen shot works, perhaps that will help.
I am using an older ibook G4 with osx 10.4, if that makes a difference. Thanks for your help.