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Jhaea · 12-21-2010, 10:51 AM

My Kindle 3 screen turned "plaid" on Sunday night. The top 3/4 of the screen was blank and the rest of it had lines. I called Kindle customer serves, described the problem, and got my new kindle today. The Kindle was 3 weeks old. No idea what happened; my DH just picked it up from the nightstand and noticed something was wrong. I have a feeling a toddler may have gotten to it, and told the CS so. He said it wasn't a problem and a new one was on the way, just that I had to be sure to return the original broken one within 30 days. The # I called was 1800 447 4568.

12-21-2010, 10:51 AM	#41
Jhaea Junior Member Posts: 3 Karma: 10 Join Date: Dec 2010 Device: Kindle	My Kindle 3 screen turned "plaid" on Sunday night. The top 3/4 of the screen was blank and the rest of it had lines. I called Kindle customer serves, described the problem, and got my new kindle today. The Kindle was 3 weeks old. No idea what happened; my DH just picked it up from the nightstand and noticed something was wrong. I have a feeling a toddler may have gotten to it, and told the CS so. He said it wasn't a problem and a new one was on the way, just that I had to be sure to return the original broken one within 30 days. The # I called was 1800 447 4568.