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Old 12-20-2010, 06:00 PM   #39
m0ngr31
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Posts: 66
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Join Date: Dec 2010
Device: Kindle Paperwhite
My wife stepped on my K3 screen and it looked just like the picture in the first post. I called CS and they said it wasn't covered because of user abuse.

I called about a week later, talked to someone else and asked them how much it would cost for them to fix it. They said they couldn't fix it, but they gave me a replacement for $60! I had to send my old one back but they did 2-3 day shipping on the replacement so I was pretty happy.

I would just call them and ask them how much a replacement would be.
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