Ahhh, but was it a person or an automated response system requiring a precise part number... sometimes difficult to tell with email queries
Originally Posted by Jacobs_43
Yes, I e-mailed their service dept. yesterday, saying that I was looking for a replacement stylus for my "Sony Reader Touch Edition PRS-650."
The person who responded to me said, "Unfortunately, I am unable to determine what part you need based on the supplied information in your letter."
I'm not sure how much more precise I could have been in the information.