Originally Posted by Tamara
I start the libprs500 software and then plug in the turned on reader. The software identifies that the reader is there but does not show the contents of the reader.
By "identifies that the reader is there," I presume that you mean that the icons for the reader's internal memory and memory card (if any) appear in the well next to the library icon. Right?
If so, you need to wait a little while for libprs500 to finish reading information from the reader. Then, if you click on the reader icon (for example) it should show you the books in the reader's main memory. Similarly, clicking on the memory card icon should show you books on the card.
Which of these steps isn't working?