Originally Posted by Mr. Goodbar
What number did you call? I seem to have ended up in the typical call center where they have very limited knowledge. To top it off he was telling me the line was breaking up and asked me to call back later even though he seemed to be able to understand my email address and phone number just fine. Seems like it was a way to get me off the phone since he didn't have an answer. I really hate the offshore call centers!
I agree with the poor quality (connection and information) with the call center. The number I called is (866) 962-7669, as per one of the many (unhelpful) emails I got from Sony. My online chat yesterday was looking more helpful, but ended up in the same place.