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I'm hoping that most of us know that when a book is horribly formatted, contains spelling errors, and the other messy things we sometimes see that it is actually the Publisher that can make these changes, not Kobo. There are oddities with ePUB and kDRM formatted books, but they seem fairly consistent regardless of the book one is reading. If someone (and Kobo is a bigger someone than any of us) doesn't contact the publisher, nothing will change.
As for telling us that they have done so--well, who would be satisfied with a generic remark like "we're looking into it"?
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