Originally Posted by abookreader
Well - yeah everybody back-up your files. And then back-up your back-ups.
But he's pissed because he lost his personal files in a crash? Does he honestly think that Barnes and Noble is keeping a back-up of his personal documents? If so, he's an idiot.
No, he has every right to believe that an update (and the one that he hasn't even initiated - it was BN's system that did so) won't erase everything off his device. There is no reason it should. Do you expect the Windows updates that appear every week or so will erase your whole hard disk? Would you not be pissed off if they did? And that's what his situation amounts to. He had files on his personal device and an outside-initiated update program decided all the files had to be deleted.
In fact, even when there are upgrade programs which require a complete memory erase (this often happens with firmware upgrade), they always give you a warning and advice to back up all your data. This was true with every mobile device I was updating - be it a mp3 player, PDA or a mobile phone. If Nook does not give this warning, then its programmers must have been particularly brainless.
Moreover - many mobile devices have their own backup schemes, usually backing up all your important data automatically every time you connect them to the PC. This is and "old-school" routine (Windows Mobile, Palm OS etc.), while the "new-school" devices (Android etc.) usually offer some form of online backup. If Nook doesn't offer such scheme, this is another reason to suspect the programmers of being brainless...