Originally Posted by abookreader
Well - yeah everybody back-up your files. And then back-up your back-ups.
But he's pissed because he lost his personal files in a crash? Does he honestly think that Barnes and Noble is keeping a back-up of his personal documents? If so, he's an idiot.
It wasn't a crash, it was an update being applied. There is a difference between something going wrong, and a known outcome of a proceedure.
If he is pissed because the B&N update intentionally wiped all his files without warning him first, then he has every right to be pissed. Of course we don't have enough info to know if this is really the case, we only have his side of the story.
Or would you be fine if the next Windows update formats your hard drive? You are backing your computer up, right?
(Assuming you are a windows user, insert correction otherwise)