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Old 10-22-2010, 04:08 PM   #2
Skydog
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Posts: 1,384
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Join Date: Mar 2009
Location: Circling Earth @ Mach .83
Device: Kindle PW2/DXG, FireHD 8.9, Nexus 7, 10, Kobo Mini, Aura HD
Quote:
Originally Posted by Bittybye View Post
Like a few others I've had my Kindle replaced due to fading letters on the Kindle, I got the new Kindle today and the letters look better.

I have four questions for everyone.

Does Amazon deactivate my account when it's returned to them, or do I have to.

And I put a password on the Kindle, how do I delete it?

I had a few personal documents that I converted that I'd like to delete with no chance of them being recovered, how do I do that?

And last, in the e-mail they sent me after I talked to the rep, said that they would be sending the Kindle on, no booklet, no cord, just the Kindle. But when I opened the box there was a booklet and a cord, should I return them, or keep them.
Your Amazon account is not deactivated. I think you are referring to your Kindle being "deregistered." Again, the answer is no. You will need to de-register your Kindle by going to your account and and do so under "manage my kindle."

I believe there is information on Amazon's site that outlines the steps to take when returning your Kindle. In a nutshell, make sure you have all of your personal documents backed up. Your Amazon books, of course, will be archived (this does not include subscriptions to periodicals).

If all has been backed up, then all you need to do is a hard (factory) reset which will restore it to the "out of the box" state. Obviously, it will no longer be password protected.

In response to your last question, cords and booklets are not expected to be returned with the defective Kindle, so the decision is yours.

Last edited by Skydog; 10-22-2010 at 04:13 PM.
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