Reminds me of the Seinfeld episode where Jerry has reserved a rental car.
They knew how to take the reservation, but not how to keep the reservation.
They knew how to take the pre-order, but not how to deliver the pre-order.
When I pre-order, I expect to receive the item in question prior to it hitting the shelves, not one or two weeks after.
I'm making due with my original Kobo, patched blue button and all, for now.
Patience is a virtue I guess.