Originally Posted by JCKobo
.....Pre-order customers were still the only ones able to get the 2 free books though - if you bought in store, you didn't get them.
Fair enough, but ordering the Kobo on-line from Chapters this week offered 15% off all regular priced covers.
The pre-order from Kobo has been a real disappointment for me as I'm still waiting for my unit(s) and no word from Kobo about the holdup.
Customers that put their money down for a pre-order, reasonably expect they will be the first to receive their merchandise. If customers off the street can pick up the device before the pre-orders have been honoured, they should at least expect an e-mail as to the reason why, and perhaps an apology.
Also, in my experience with on-line ordering there should be an e-mail sent to the customer showing the status of the order changing from processing
to ready to be shipped
. This is not the case. The processing
status implies it's awaiting approval of some sort.
Kobo, has something to learn about on-line ordering, in my opinion. So far, I'm an unsatisfied customer.