Originally Posted by lanfearl
This kind of CS abuse will eventually end Amazon CS from being so easy to deal with with real issues...
You put your kindle in a way too big case and it broke.
You should have to buy a new one.
This is not abuse. The Kindle is frequently advertised as being fairly rugged and suited for everyday use (just look at those commercials with them on the beach!). If I suspect that the device doesn't work as advertised or led to believe I may have received a defective unit, I most definitely report it to customer service--that's what they're there for.