Originally Posted by Xtfreak
You should be very happy.
By your own addmitance (in your earlier post) you bought an ebook in the wrong format.
You then went to Kobo.
Even though it was no fault of thiers that you purchased the ebook they still reinbursed you.
In this case it is very good customer service if you ask me.
It took more than a month, so I'd cut that to "good customer" support