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09-20-2010, 12:38 AM
Join Date: Aug 2009
Location: TAS, Australia
Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G
Well if they are straight lines and not curved it sounds like a faulty screen or display controller. Unfortunately there isn't much she could do other than seek a replacement.
She could try the obvious and fully charge the reader, perform a reset.
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