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Old 09-09-2010, 11:53 AM   #9
eGeezer
NE1 seen my glasses?
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Join Date: Oct 2009
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Hate to beat a dead horse, but it is this lack of thinking from the customer's point of view that keeps getting bad raps in the forum -- keeping in mind that, statistically, for every one person who complains, there are 26 who are effected and say nothing.

It is good that we had Robert, and now have Jenifer, who can readily assure those of us in the forums, but failure to think like the customer effects more than those of us in the forum -- who are willing to cut a little slack waiting for an answer.

I suspect (or at least hope) the result will be the "knock your socks off" ebook website about which Robert was so excited, and about which we have heard minimal reference since his departure.
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