Both the website and the desktop application are disappointing. I agree with Graeme that the generic Kobo site is much better.
Sadly, it all seems to be languishing here. After lauching with a bang it's all gone flat. There's been no development on the website or the desktop app and their online support is disappointing. With Amazon coming in to the NZ market (and my Kindle 3 is on pre-order) Whitcoulls urgently need to make their customer experience something special.