I boycott all Sony products. I had a Vaio for a year before the screen began to die. When I sent it in for repairs, they told me that the computer had suffered "extensive water damage" and was therefore no longer covered under the warranty. They quoted the repairs at $1400. Um, no.
I had them send me back the laptop while I resolved to just buy another laptop from a different company. A family friend fixes laptops for a hobby and asked me to send her the broken Sony Vaio. I did, and she was able to fix the laptop for 40 bucks. (After I had already purchased a new laptop, of course). So yeah, Sony's customer service is terrible. Sorry you had to deal with their idiocy.