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Old 08-10-2010, 11:46 AM   #3
cbeth
Junior Member
cbeth began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Aug 2010
Device: Kindle 2
Right, I understand that "self-inflicted damage" wouldn't be covered by the manufacturer's warranty. But it was only dropped once, quite a while ago. I've had absolutely no problems with it until last night. The screen just stopped working when I plugged it into my laptop, as I've done countless times before with no issue.

I'm just worried about the customer service process. Will they refuse to replace it because of the drop or the screensaver hack? I've read that a lot of people had the same or a similar issue and had theirs replaced without a problem, but those reports were a year old and I'm concerned that they're stricter now.
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