Opus stuck on 'connected' screen
I have a new Opus (of the coloured series). Within a few days it froze when I connected it to the computer: the computer didn't "see" the device, but after unplugging it the screen kept saying "connected". Resets didn't help. The device would boot, I'd see two boot screens... and back to the "connected" screen, whether it was plugged into the computer or not.
Eventually I did manage to reset *after* plugging the device back in the computer first.
Now I have the same situation, but whether I plug it in to the computer or not doesn't matter. A reset will only get me back to the "connected" screen, but the computer does *not* detect the device.
Tried it on two computers, so it's not the computer that's at fault.
Is this normal for the device?
Is it the weakness of the hardware (which at first sight seems near-identical to that of the Pocketbook, which I've also had hardware trouble with)?