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<<And, not to sound churlish, but I have not noticed any complaints of Kindle build quality or lack of support when issues occur for individual customers. Amazon is "winning" the quality war by being "end-to-end" customer centric in customer care, core features, content, ongoing innovation. Without disparaging Sony, or Sony eReaders ... Amazon has consistently provided arguably better quality.>>
Which is why it annoys me that they continue to trod the "exclusivity" track. If there were a single format available to all readers, Amazon would still get the lion's share of the business because of their selection and service.
Without this battle of formats, if we had one universal format (ePub) that everyone supported, and if a person could buy an ebook from Whoever and read it on their Whatever, Amazon could compete with B&N with Borders with Sony with Kobobooks, with individual bookstores, and they would grab the lion's share of the business because of their superior selection and service. The Kindle could compete with the nook with the Kobo with the Sony products on quality, features and price, and no one would have the motivation to sell at a loss to claim market share.
But no...greed wins out and the market is segmented and everyone has to sell their device at a loss in an insane "land grab" for market share that benefits no one, consumers least of all as we have to pick sides and limit our choices and accept crippled useability across devices, albeit devices we have picked up at unsustainably low prices.
Greed makes us stupid.
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