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Old 07-21-2010, 10:46 PM   #16
SameerH
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Posts: 486
Karma: 331087
Join Date: May 2010
Location: Toronto
Device: Kobo Aura H2O
Cadele,

Sounds like you had a rough experience. Sorry I didn't see this earlier, let's see what we can do.

Quote:
Originally Posted by cadele View Post
Putting the Kobo back into upgrade mode worked once but I got the failure messure when I tried to do the upgrade again.
Can you let me know what kind of failure message you got and at what point?

Quote:
Now back to Kobo eReading: anytime. anyplace with 7 bars on bottom of screen but can't get it off that. It won't go back into upgrade mode again. Have rung store and they said I will have to wait 10 days until new stock comes in.
Ok, to get it back into upgrade mode, MENU + CENTER DPAD + RESET (not power, since it's already powered on).

OR if the battery is dead, you can hit MENU + CENTRE DPAD + PLUG IT IN (Requires some dexterity)

Once you have it in upgrade mode, looks like you already know how to force an upgrade, but just in case:

From the Desktop application, in the library view hit CTRL + SHIFT + U

The prompt will come up, it will redownload the update in step 1. Skip ahead all the way to step 5, and connect the eReader in upgrade mode. let it do the upgrade and keep it plugged in even when it tells you to unplug.

Quote:
Grrr. Also, had already purchased more books from Borders and there are no download links. Also phoned about that. I do have an Eco-Reader (slow but bless its little cotton socks it WORKS) but because I can't download my FIVE new books I can't even put them on that. WHAT ARE THEY DOING???!!!
I'm not sure how the Borders website works truth be told, but I do know how the Borders Desktop application works

If you bought them from Borders, you should be able to open up the Borders desktop application, log in with your account and it will pull down the books you have bought.

You can then sync these to your Kobo through the application as well.

Hope that helps.
Sameer.

Last edited by SameerH; 07-21-2010 at 10:49 PM.
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