GoldStar really blew it with the REB 1100. I had high hopes for them at first, since they brought a lot of capitalization to the product, and they seemed to understand spending money to make money.
After all, they invented VCR+ which let you program your VCR by entering a code number in the TV schedule. But VCR manufacturers wouldn't pay to add VCR+ to their machines because no one ran the code numbers in their TV listings. So, GoldStar bought TV Guide! Once TV Guide was running the numbers, manufacturers started licensing VCR+ for their machines.
GoldStar seemed to do all it could to kill the RocketReader/REB 1100 though. First, it took a catchy name and replaced it with something incredibly boring. It cheapened the display and raised the price of the reader. Then it killed the free RocketReader library that got people interested in the device in the first place. Finally it insisted on controlling the distribution of content and charged too much for the ebooks. A perfect recipe for disaster.
I'm sorry about your experience losing all of those books! It's an object lesson for others, though, about trusting anyone...Amazon, B&N, Kobo...to keep your library for you. Download and back up is the only way to go.