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Old 07-19-2010, 08:00 AM   #4
veronique
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veronique began at the beginning.
 
Posts: 5
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Join Date: Jul 2010
Device: Sony PRS-900
Lilly has a Troubleshooting Database attach to in her Tech Support Board in the Sony Reader Forum. I cut in paste this from there:

The left pane does not display or is missing in the Reader (eBook) Library software.

Solution
NOTE: The Reader (eBook) Library software is not supported in a virtual Windows operating system environment.

The size of the left pane can be resized and sometimes it can be completely hidden through resizing. Check the left side of the eBook Library window for an oval shape (see attached file below) in the left vertical grey edge of the window. If the oval is visible, place the mouse cursor on the oval, then click and hold the mouse button while dragging the cursor to the right in the window.

If the oval is not displayed on the left side of the eBook Library window, the software should be uninstalled and then reinstalled.

Do these steps
-Uninstall the eBook Library
-Now You might need to delete every folder that remains from the previous installation:

For Windows XP:
-Change the Folder Options so it would show the Hidden Files and Folders

-Open the Directory "C:\Documents and Settings\AllUsers\ApplicationData" here you need to delete two folders "Kinoma" and "Marlin"

-Open the Directory "C:\Documents and Settings\"Your Windows User Name"\LocalSettings\ApplicationData" here you need to delete the "Kinoma" folder only.

-Open the Directory "C:\Documents and Settings\"Your Windows User Name"\Local Settings" and delete the "Sony Corporation" Folder

-Open the Directory "C:\Program Files\Sony" and delete the Reader Folder

For Windows Vista:
-Change the Folder Options so it would show the Hidden Files and Folders

-Open the Directory "C:\Program Data" here you need to delete the folders "Kinoma" and "Marlin"

-Open the Directory "C:\Users\"Your Windows User Name"\AppData\Local Settings\Application Data" here you need to delete the "Kinoma" folder and the Sony Corporation Folder.

-Open the Directory "C:\Program Files\Sony\ and delete the "Reader" and "Sony Reader" Folders

-Install the Latest Version of the eBook Library and the Source view should show up.
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