>> ... sometimes the most obvious course of action we can't see ...
I am in my mid-50s in age. I cannot remember such an excellent quality of support from a corporation for a US$150 device in my lifetime ...
I have had an excellent relationship with Verizon Wireless for a decade or so ... But not the immediate replies that I have received from the folks at Kobo corporate.
I certainly HOPE that others realize this fact. Kobo corporate CARES about how INDIVIDUAL consumers are using their Kobo eReaders. It irks me when I see messages like, "My Kobo is a brick - fix it NOW!" or "Me, too ... " posts. We have direct contact info all over this message service for Kobo reps - and they are responsive, HELPFUL, and bending over backwards to please the end users.
Now, then, if I could only get my local Borders retail stores to be as excited as I am with device ... but that's another thread.
Mira Loma CA US