Originally Posted by flexnib
I am currently waiting for a replacement Kobo as the display on mine inexplicably went "wrong" (lower half did not display correctly). Took it back to Borders - they asked if I'd dropped it - I hadn't, but reading Ea's post above makes me wonder whether my dogs might have stepped on the screen. They are well-fed (though not fat!) chihuahuas
I'm glad Borders are not arguing with me though. (we could have gone on and on: "You dropped it!" "I didn't!" "You must have!" "I swear I haven't dropped it!" etc).
They are highly probable suspects! IMHO
It's great that they'll replace it for you. Current e-ink screens are a bit fragile (more than most other gadgets) - we are all looking forward to plastic-based screens
I prefer to use my e-readers without a cover, so while I don't have any free-ranging animals in my home, I've still trained myself to my e-reader down back-side up so as to at least provide a little protection is case I should clumsily put something heavy on top of it. Might happen.