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December 29th, 2009

## Cherrypal laptops: Any shipping delays or other issues?

By David Rothman

Here at TeleRead, we’re thrilled about the possibility of $99 laptops for real in the here and now—what a boost for e-books and education!—and we wish the Cherrypal people all the luck in the world in showing up the skeptics.

At the same time, simply as a matter of normal prudence, it’s always good to follow up when TeleRead community members talk about delayed arrivals of their units from new companies. Check out Bryan Everly’s note. Has anyone else ordered a Cherrypal? Any problems of any kind? Extent of delay if any? What does the tracking information from UPS or another courier say? Probably Bryan has suffered just a routine hold-up. But it can’t hurt to find out—ASAP—how others are faring. If the news is good and stays that way, then this can only build confidence in Cherrypal. Whether or you have good experiences or not with Cherrypals, $99 models or others, shipping issues or different ones, keep us posted! Use e-mail or our comments area. In the email subject line say in caps, “CHERRYPAL INFO.”

Detail: Chris Meadows is contacting Cherrypal’s Max Seybold for his side. Chris tells me, by the way, that Cherrypal is two years old or so—not absolutely new, but still a factor to consider in my opinion. Meanwhile I see this is not the first time dlelays have been an issue with Cherrypal. It’s important to remember that while there could be delays, this doesn’t necessarily mean per se that the company is operating in bad faith. Unanswered email does worry me. How about a mailbot to explain what is happening?

Update: Cherrypal’s Max Seybold: Econo laptops set to arrive in two weeks of date of order.

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This entry was posted on Tuesday, December 29th, 2009 at 6:06 pm and is filed under Cherrypal, E-books and all that, e-book, e-book technology, e-books, e-books and other digipubs, ebook, ebook readers, ebooks, netbook, netbooks. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

### 9 Responses to “Cherrypal laptops: Any shipping delays or other issues?”

1. Nate the great Says:
   December 29th, 2009 at 6:31 pm

   David,

   I ordered one on the 21st. I still don’t have it, nor has Cherrypal responded to my several emails.

   Nate the great

2. David Rothman Says:
   December 29th, 2009 at 6:38 pm

   Big thanks, Nate, and keep us posted! Chris or I will go contact the company and point it to this thread. Happy holidays, and I hope you get your laptop soon.

   This is always a tricky situation. I see my first duty to TeleRead community members. At the same time I don’t want to unfairly hurt a new company with what we currently perceive to be a rather needed and useful product.

   David

   Addendum: Chris Meadows very shortly will be contacting Max.

3. David Says:
   December 31st, 2009 at 4:07 pm

   Oops went off accidentally

   Ordered mine on the 22, says “pending” on the order (31 st) so probably not processed yet, far less shipped.
   I suspect the slash dot effect, too much volume. My order # is in the eight hundreds, Nate who ordered his the day before might do some maths and we can get an idea of volume.

   Even with the best of intension they may truly be toiling to satisfy this sudden increase in orders.

   As most sales where probably via credit card in 30 days they will have the cash to make things happen.

   I am ordering from the third world, OK “Island nation” world 2.5

   This pricing, their willingness to take credit international cards and to directly ship to me make an irresistible combination.

   Increasingly US suppliers only want local sales.

   I grow accustomed to waiting

   Least we miss the point, this can bring the net to another layer of humanity.

   David

4. Nate the great Says:
   December 31st, 2009 at 4:21 pm

   It’s Thursday, and I still don’t have it. I haven’t even gotten shipping confirmation.

5. Chris Meadows Says:
   December 31st, 2009 at 4:53 pm

   Meanwhile, someone else tweets that Max sent him an e-mail to let him know there was a problem with his order and it would be fixed by the end of the day or his money would be refunded.

6. Dan Stark Says:
   January 6th, 2010 at 1:53 pm

   Ordered mine on Dec 19, order number in the high 700s.
   Cherrypal emailed confirmation but order is noted as pending. Have not received any other correspondence from them since the 20th.

   Tried to get on their website, but browser times out. Cannot get any contact information for them. When credit card bill arrives I will dispute if no other communication from Cherrypal is received.

7. Chris Meadows Says:
   January 6th, 2010 at 6:44 pm

   Dan, their support phone number is 1-650-319-8300. I’m able to get to their website now.

   Also, Max Seybold’s Skype ID is “maxseybold”.

   I’ll be trying to get through to him tonight with more questions, as a number of other posts and emails are raising some issues. If I get him, I’ll make sure to mention you.

8. Chris Meadows Says:
   January 6th, 2010 at 8:04 pm

   Dan: Just an update, I called and let Max know about your problem in the course of asking my other questions. He said he would be reaching out to you, and mentioning the conversation with me when he did so.

9. Jason Fantus Says:
   January 6th, 2010 at 10:24 pm

   I’ve been having the same problem as everyone else. I have an order number in the mid 700’s. I ordered an Africa on the 18th of December, got confirmation, and not much since then. I did receive a nice email from Max on the 26th, explaining that I would get a tracking number, and could expect the product sometime soon. My order still shows as Pending, my card has been charged as well. I sent another email a couple of days ago, asking for some sort of status update, and if they wont be able to fill the order, to cancel. I don’t want to do that, unless there really is no chance of getting what I ordered!

   The Africa is a cool concept, and I’d like to support it. Hopefully your calls to Max will get us some info!

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