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December 29th, 2009

## Cherrypal’s Max Seybold: Econo laptops set to arrive in two weeks of date of order

By Chris Meadows

I phoned Cherrypal’s support phone number—after hearing of delays in the company’s econo-priced laptops reaching customers—and Chairman Max Seybold himself answered the phone.

He explained that it was an issue with one of the carriers they use aggravated by it being the holiday season. He declined to name the carrier and said he did not want to “talk trash” about another company.

The Cherrypals—costing as little as $99 and potentially useful as e-book readers—are being shipped from the assembly plant in Hong Kong. Max said there were so many orders that the carrier bundled them up into a single order. Then, he said, when the time came to split it into individual orders the tracking numbers they provided were incompatible with Cherrypal’s order tracking system.

Max said Cherrypal had sent out a mailing to all customers explaining the situation, but it was possible some did not get the email. He said Cherrypal is attempting to get things straightened out, and will try to respond to emails within a day or so. Max said he had promised the devices would arrive within two weeks of the date of order, and they were still on track for that (and in fact that some customers had received them already). If you’re one of those customers who has received a Cherrypal, we would like to hear from you—please leave us a comment. As David said, keep us posted about any news, good or bad.

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This entry was posted on Tuesday, December 29th, 2009 at 7:42 pm and is filed under Cherrypal, E-books and all that, e-book, e-book pricing, e-book technology, e-books, e-books and other digipubs, ebook, ebook pricing, ebook publishing, ebooks. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

### 3 Responses to “Cherrypal’s Max Seybold: Econo laptops set to arrive in two weeks of date of order”

1. Ray Says:
   December 31st, 2009 at 4:40 pm

   Broken promises!

   I ordered mine on 12/16 (one of the first orders by my reckoning) and today (12/31) saw nothing delivered…

   …so, two weeks and one day later and still no product.

   Further, no replies to email inquires and the customer service # given on the paypal transaction page is an “incorrect” (fake?) number.

   I’m seriously starting to worry now.

2. Chris Meadows Says:
   January 1st, 2010 at 12:53 am

   Ray, I don’t know about the number on the PayPal transaction page, but I can vouch that the number on Cherrypal.com’s “contact us” page works; I called it and got Max at it. You might try again on Monday.

   I’m going to guess that the delivery will happen sometime before next Friday. The holidays throw everything out of whack.

3. Ray Says:
   January 2nd, 2010 at 12:47 pm

   Chris:

   I’ll give him a try on Monday and let you all know when delivery is made!

   Tx,

   Ray

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