I plugged my Iliad into the charger last night and just turned it on, and the screen is all dark with ghost image and distorted irregular black and white area. No matter what I do, it remains the same. No a physical damage and scratch on surface. They appear permanent. I did reset the device but it doesn’t improve. I would like to know what happen on my IREX-.

The intersting thing is that the ghost image is matched to my 9100i in which I put my mobile phone(9100) on IREX together last night- (would it be any electric/magnetic filed to case this- ??). Anyway, my IREX become piece of junk all of sudden. Apparently, this ereader is not very stable and robust. Attached please find two pictures on my ereader. I will send email to IREx

I am so frustrated!!! Let me know what should I do now?

Ivan, I am very sorry to hear. It seems like your unit was faulty to begin with? Is this your old iLiad or had it been replaced by iRex?

I'm very sorry to here your problem.

I can't answer your poll, though. It will only turn out (for me at least) once the warranty expires. It is hard to say at the moment. But I can tell you many of us have no problems with the hardware. Maybe we were lucky...

Well having done the same thing many times It's not happened to me. So I would say yes it is.

The fault I had, was down to a battery which they sorted with a new unit.

In fact, I ordered my iLiad via the official partner in Asia- Guangzhou KingSun Software R&D Center Co. Ltd. (The price is much higher than English version) My first IREX came with a black strip and they replaced another IRex-China for me promply. I am not sure the unit is band new (Not like it)- I found my ebook and newspaper to come with my ereader and the screen is a bit dirty on the surface but that is fine as long as it work okay I were thinging but now it became bleed its gut! I am so upset!!

I'm very sorry, but to me it looks as if some pressure was applied on the screen and the layer that contains the active part of the "active matrix" broke in the diagonal line in your picture.

It looks similar to a broken screen I once had on a notebook.

Did you put anything on top of the mobile phone or did you try to hold mobile phone and iliad together in one hand?

#!chris

I don't know but I may hold them together from time to time. I want to know anyone have this experince?

I have been informed that my iLiad needs to be returned to our Repair Centre and will receive a transport box, a return label and shipping instructions.

The techsupport claimed that " the display was broken due to pressure. Due to the large size of the display it is very sensitive to pressure, so please do avoid pressure on the display at all time."

If you look at my picture carefully, I tailored-made a case for my ereader to aviod any physical demage or pressure. Indeed, I really not idea when it happens; anyone have this experience of "broken screen"?

It seems a broken backplane, indeed. Fragility of the backplane was the weak point of the sony librie. This is suppossed to be more robust, or you should break it with the pen.

The same happened to my Iliad. The display was broken due to applied pressure. I was still able to connect to the device via LAN and transfer files, so the processor was working fine.

At first I was informed that repair is possible by replacing the display (cost 275 EUR). After a while I got another mail "We have been informed by our service center that your iLiad has suffered an unrecoverable damage and unfortunately it is not possible to repair it."

No comment... :angry: :angry: :angry:

Oh crap! If the backplane is so weak that even the pressure of a cellular phone sitting on top of the screen could break it, could you consider it "faulty construction"?

That's *really* bad.

I don't know. There was nowhere a warning that the iliad is so fragile. (actually, i thought there was word that the iliad should be suitable for everything you use a magazine for, including the killing of flies. That's slightly orthogonal to "you can destroy it by putting a phone on it")

It's called electronic paper and you can't even put a paper-weight on it? Like a Lenin-head?
It can not be called paper any more. I want a full recharge!
:)


Edit:
Sorry guys if this would happen to my iLiad I would be shocked. The repair center should actually provide a solution or if they don't do our community should stand up.

The repair center should actually provide a solution or if they don't do our community should stand up.

The worst part of it was the "damaged beyond repair" statement, when the rest of the hardware still works fine.

Irex has offered a replacement unit for a reduced price (500 EUR) in exchange for the old hardware. So they either want to recycle it properly to protect our environment......or replace the screen and sell it as a refurbished unit (Repaired "beyond repair" unit) :angry:

The worst part of it was the "damaged beyond repair" statement, when the rest of the hardware still works fine.

Irex has offered a replacement unit for a reduced price (500 EUR) in exchange for the old hardware. So they either want to recycle it properly to protect our environment......or replace the screen and sell it as a refurbished unit (Repaired "beyond repair" unit) :angry:

That is outrageous! I'm pretty sure that they do not want the old hardware for recycling; You cant take it yourself to any of the electronics recyclers in your town; So....the sell you a new unit for 500 EUR...that means a loss on their side of 150 EUR. They take your old hardware, put a 275 EUR component and sell it as refurbished, for.....????
So...you give them a total of 500+650=1150 EUR for what is in essence 1 device;

Damn, thats a rip-off;

They take your old hardware, put a 275 EUR component and sell it as refurbished, for.....????

And I think that their purchase price for a display is much less than 275 EUR.

Let me put it like this: My trust in Irex is damaged beyond repair. :furious2:

And I think that their purchase price for a display is much less than 275 EUR.It is probably somewhat less, but I wouldn't bet on much less....

Here is another one with the same problem:

http://forum.irexnet.com/viewtopic.php?t=476

I think we should put this issue to the other forum. I would like to know what the irex guys say about it. I think they should have a better repair policy than that even if they loose money on it (that I am not sure of).

This sounds like really bad news. It's actually hard to believe. The Iliad has a glass front so that it does not break easily (that was the reason iRex gave for putting the glass there...).
Now, if it really does break that easily, then something in the construction just is not right. I handly all my electronics with sxcessive care, so nothing like this hashappened to me...EVER...but I was planning on taking the Iliad along on travels as soon as there was an adequate casing solution available. If the device is as fragile as it appears however, it might take more than a soft-case to protect it...bad news indeed.

Let's try to get some answers out of the iRex guys at their forums...

I personally think that you should protect it with really hard cover. (A metal case would be the best.) I use a separate handbag just for the iliad.

I am sure that they used as hard material as they could - but that does not mean it can not break. Difficult to do any better than that.

What they should do is to clearly draw people's attention how to treat it properly (apart from the note somewhere in the manual that do not apply excessive pressure on the screen), and adopt a policy of reasonable/not excessive fee for repairment.

For those of you woudl like to know how its goes on my Broken IREX. I just received the return box. I create another problem. (my unit was working albeit the broken screen) I tried to follow the reminders to back up the data on the internal memory of the iLiad by simply cut and paste most of the items into my computer. Now I can only see a big “!” on the screen. Apparently, I screw up the software as well!!! Oh...touch wood! Anyway, I will send out the unit today and looking forward to having my functional unit the soonest the possible.

Anyway, I will send out the unit today and looking forward to having my functional unit the soonest the possible.


Good luck Ivan, please keep us posted.

For those of you woudl like to know how its goes on my Broken IREX. I just received the return box. I create another problem. (my unit was working albeit the broken screen) I tried to follow the reminders to back up the data on the internal memory of the iLiad by simply cut and paste most of the items into my computer. Now I can only see a big “!” on the screen. Apparently, I screw up the software as well!!! Oh...touch wood! Anyway, I will send out the unit today and looking forward to having my functional unit the soonest the possible.


So you see the big ! on the computer screen? Maybe theres more stuff broken in your iliad

yes, I saw the big ! on the screen. Again ,my ereader was functional but with a broken screen.
Befoer sneding out my ereader for repair, I tried to back up my personal document and contenett from my borken reader to my computer. After simply cutting and pasting contents from my ereader. The the big big "!" show up. I guess may be I remove some important hidden files in the memory as well. Anyway, the take home message is " be careful while your are cutting and pasting content betweeen your ereader and your computer". You may screw up your thing!

Good luck! My ereader in the return box on its way to the reparing center. Let's prey and hope it will be return to his master ASAP. In fact, I am kind of upset that I only used the ereader for a very short time (not mentioning it poor power management; only few hours operation time with fully charge) It is not even good for my long distance flight (22 hours) from Hong Kong to USA!!! I have to reader something elsa after all the juice gone!!!!!! Kind of upsetting me few time suring my trip. I was hoping the battery of the ereader at least can last for a day (not menioned its specifcation can turn XXXX page!!! Not ture at all)
Best, Ivan

In fact, I ordered my iLiad via the official partner in Asia- Guangzhou KingSun Software R&D Center Co. Ltd. (The price is much higher than English version) My first IREX came with a black strip and they replaced another IRex-China for me promply. I am not sure the unit is band new (Not like it)- I found my ebook and newspaper to come with my ereader and the screen is a bit dirty on the surface but that is fine as long as it work okay I were thinging but now it became bleed its gut! I am so upset!!
I encountered the same trouble as ivan, the same Guangzhou KingSun Software R&D Center Co. Ltd, the same two shipments.first time ,the wifi part dropped from the inner construct and i found there was some dirty on the screen,then I asked for replacing another one,second time,i had operated the new machine just for 4-5days, i just put it aside for a while ,the same trouble coming, how depressed i was! i had sent it to irex-china company and i have no idea about the iliad's further.

Hi Ivan,

any news about your Iliad yet?

Thanks, drop. I have retunedmy broken reader weks agao (almost forgot about this. I have received message from support centre ten days ago claming not recviing my reader, yet; I did send out my ereader via the return box weeks ago. According to the track number of my package, the status of my ereader in which has received and signed by ASUT in HERZEBROCK CLARHOLZ, DE. Finally, they found my reader. Base on the progress, I don't know how long it will take to have my ereader back.

Too bad.....I ordered my erader and used it for few days and have to be repaired for few weeks; that is pretty interesting. B.T.W, how's the power management of your new version of firmware? Can the battery can last > 16hours wwithout doing anything? I am thinking to get a Sony ereader, seems it performs quite well.

BEst, IC

Hello everyone, I'm Cloud. Nice to meet you :)

My iLiad's screen suddenly broke about 2 weeks ago.
(please see attached jpg.
I think this is the same breakdown as Ivan's and Drops')

I think I have never applied high pressure.
But the irex support team said to me,
"Our engineers investiagted your Display issue. Unfortunately this is out of warranty.
The estimated costs...will be 275 EURO. Please visit our website..."
Of course I asked them why my issue is out of warranty.
Then they said "this damage was caused due to accidential pressure."

I have got angry for 2 reasons :angry:
1) They told me to pay 275 EUR before they explain why my issue is out of warranty.
2) Of course I have applied some pressure, for example when I'm using a stylus.
But I never think I made a big mistake(drop to the floor, strike the screen,...)
I cannot understand why I should pay such much money!

How do you think about it?

Hi Cloud,

it seems like the Illiad display is extremly fragile, a lot of users have reported the problem with the broken screen.

You can be lucky with the 275 Eur answer, I had to buy a whole new device because they've told me that my unit was "damaged beyond repair". As I've explained in another thread I'll have a lawyer looking into this. We have now two devices, if a simple switch of the screens gets the old damaged unit to work again we will file a criminal complaint for fraud against Irex.

Did you notice that the screen is not fixed on the left hand side? If you press the plastic case next to the page bar (on the right side of the page bar) you will hear the plastic moving up and down and hitting the glass. I think the construction should be more robust in all edges and maybe then there would be less problems with the screen.
The housing around the screen should always be fixed and feel like hard metal for such an expensive device.
I am worried about this and although I think the page bar is a good idea, I would be more happy to live without the page bar if it would mean more fixed and robust housing.
What is your view?

This kind of screen issue seems critical, and really cost money and engry...
It make me wonder if I should go buy one iLiad as I planned...
What do you say? buddies have bought iLiad

to be honest:
the more i read about the iliad the less i want to buy it. and now this incident with the screen and the service of irex. after all i think i do not want to buy it anymore.

from time to time i wonder if such firms do not want to sell anything. they should be watching this forum and they should somehow be fairer. i think they are loosing potential customers through the way they handle such stuff. because i will not be the only one that reads this posts.

do you guys know if there is someone frome irex here in this forums?

There are at least 2 iRex folks who post occasionally, can't really tell how often they just read, of course. :shrug:

What is your view?

The pagebar is my current nemesis on my iLiad. I tightened the fasteners on the case but the pagebar gave only a week of reliable operation before it began getting flakey again. :(

I may need to take the fasteners out and Loctite them (http://www.loctiteproducts.com/products/detail.asp?catid=10&subid=48&plid=695) to keep them from working loose again.

However, I'm pretty positive iRex would be very upset if they got back an iLiad with Loctite on the fasteners. :D