Wondering how many iLiads will really be shipped on friday (and this way getting some bit of insight into Irex operations), it would be interesting if you could post the date of your shipping confirmations here...

Well my confirmation arrived on Wednesday, and I made my order on tuesday. My order number was 514.

Well my confirmation arrived on Wednesday, and I made my order on tuesday. My order number was 514.

You got a confirmation that the iLiad has been shipped???

No, i think he means his invite. noones iliad has shipped yet (unless you interpret it that all of our iLiads are shipped in a kind of way)

No, i think he means his invite. noones iliad has shipped yet (unless you interpret it that all of our iLiads are shipped in a kind of way)

That's the reason I am asking him!

btw: Great avatar update!

btw: Great avatar update!
Thanks, thats a complement i wish i never had to receive, regarding the circumstances.

My order status:

The status of your order has been updated. New status: Shipping started Here are the comments for your order: UPS tracking number will be sent in a separate email.

Whats your order number??????

Whats your order number??????

324

btw: You are REALLY fast. Don't forget to work (or if you don't have work at the moment, to acquire some;-).

Work? Whats that? My order number is 349. no status change.

So just give them some (349-324)*5 Minutes = 125 Minutes ;-)

hmm, i guess anythin before 18:00 today is fine now. The UPS will bring it in by Monday ;)

First, I didn't get a shipped status yet.
I got three mesages after purchasing:
- Confirmation (Invoice details)
- Order Process (a differently formatted invoice, with my address info)
- Order Update (New status: Order comfirmed, processing)
By confirmation I meant that last one (since it explicitly said 'comfirmed' I thought that's what you meant). I'll let you know when it goes to 'shipped'.

Date: Fri, 7 Jul 2006 12:06:58 +0200 (CEST)
From: iRex Technologies <shop@irextechnologies.com>
To: ali
Subject: Your order has been updated

iRex Shop
------------------------------------------------------
Order number: 383
Detailed Invoice URL:
https://www.irexshop.com/account_history_info.php?order_id=383
Order date: Friday 16 June, 2006

Thank you so much for your order with us!

The status of your order has been updated.

New status: Shipping started

Here are the comments for your order:

UPS tracking number will be sent separately



If you have questions, please reply to this email.

With warm regards from your friends at the iRex Shop

Yay.. :)

Thank you so much for your order with us!

The status of your order has been updated.
New status: Shipping started
Here are the comments for your order:
UPS tracking number will be sent separately

ah...now it's starting to get interesting...what's your order number onceways?

Expect yours soon Commander, you were only a few after me:

> iRex Shop
> ------------------------------------------------------
> Order number: 388
> Detailed Invoice URL:
> Order date: Friday 16 June, 2006
>
> Thank you so much for your order with us!
>
> The status of your order has been updated.
>
> New status: Shipping started

iRex Shop
------------------------------------------------------
Order Number: 399

Your order has been updated to the following status.

New status: Shipping started

I am not longer totally "ripped of" ... now i am "shipped" wohooo :-p

I'M SHIIIIIIIIIIPPPPPPPEDDDDDD!!!!!!!!!!!!!!!!!!!!

"selling'" devices for them seems to have bumped me up a bit in the list...sorry if anyone got pushed back to make room for my number 470 to move up the line....but still...

JIPEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!

now all I need to make me really happy is that UPS tracking mail...then I can update THAT status every five secs....^^

silly point...

But in the excitement I failed to notice sommit.

That confirmation doesn't say "Shipped" It says "Shipping started"

Anyone else concerned about that.

hm, I hope that I am able to re-route the package once I've got the tracking number because if not I'll get it on tuesday the earliest... (or mayby I should simply call in sick if it can't be re-routed)

That confirmation doesn't say "Shipped" It says "Shipping started"

Anyone else concerned about that.

Yep. Could mean "printed your address and put in on the stack to fax somewhere this evening".

Order #508 (Order comfirmed, processing) . No shipping yet :(

The money has already been taken from my account though.

That confirmation doesn't say "Shipped" It says "Shipping started"

Anyone else concerned about that.

Hm, I was shortly, but I think "UPS tracking number will be sent separately" means that its the only thing missing from complete order fulfillment. But then again, history taught us that this could mean "UPS tracking number will be sent separately as soon as we really have some units to ship" or "UPS tracking number will be sent separately next year when shipping is expected to finish"...

iRex Shop
------------------------------------------------------
Order number: 372
Order date: Wednesday 14 June, 2006
New status: Shipping started

The money has already been taken from my account though.
Dont take them very hard, it is the first time they see real cash inflow since the development of the gadget. All the other stuff have been about agreements between parties. Actually I hope it will be also a push for e-ink corporation (amazingly, they have not announced the shipping of the machine in his website)

hehe, mine gets shipped too ;)
Had to update my avatar again.

hehe, mine gets shipped too ;)
Had to update my avatar again.

Splendid! If we had an avatar competition you'd win hands down!!

Now we just have to wait for the first confirmed sighting of a UPS tracking number.

order # 518, still only confirmed and processing.

High5, you are too close for UPS. Someone from iRex will stop by at your place on his/her way from work. :D

High5, you are too close for UPS. Someone from iRex will stop by at your place on his/her way from work. :D
We are closer: "Products will be shipped from our Stockpoint in Dueren - Germany."

:-)))))

Order #410 (Shipping started)
Order Date: Friday 16 June, 2006


Think I will get it on monday :-)))

We are closer: "Products will be shipped from our Stockpoint in Dueren - Germany."

I hope we don't have to wait until Dueren gets a harbour - if the units are on a ship as posted in another thread that is.

So kwizmaster's 'Order #410' is the highest number so far...I wonder if they will ship the 500s today as well...

Well, if I'm right they sent 86 devices in over 5 hours. So I'd guess 500s will have to wait a couple extra days :(

silly point...
Anyone else concerned about that.

Me too. All I need to relax is a UPS tracking ID...as long as we don't have it we don't know if the thing is really shipped. Actually I doubt that it will be shipped this week...

Had to update my avatar again.

You are crazy!

If only I had more time for avatar stuff...

well, if they're shipping from dueren, germany, i think 'shipping started' means, that irex, netherlands handed over the shipping adresses to irex germany (dueren).
the guys in dueren will start packing up the iliads and then hand them over to ups.
i doubt, that any devices will ship today. monday sounds more reasonable.

well, order #463 started shipping at 12:39

so they are a little bit faster ....

You are crazy!

If only I had more time for avatar stuff...

I am ;)
And the update took only a few minutes. Thats what i do for a living. Mediadesign and webprogramming :cool:

P.S.: Got an updated avatar here already, waiting to be uploaded, just in case

Mediadesign and webprogramming :cool:
P.S.: Got an updated avatar here already, waiting to be uploaded, just in case

Is it an angry one or a happy one? ;-)

Being an optimist, its a happy one :)

High5, you are too close for UPS. Someone from iRex will stop by at your place on his/her way from work. :D

Mwah.
They did indeed come by to deliver the Iliad but I had them take it back.
Wrong colour, I didn't like the box it came in...

I'll just have to wait for monday, it is past worktime here in Holland.
If you -like me- didn't get your UPS number yet and are still on the confirmed and processing list, add another day to the delivery and try to look at things as a kind of extended foreplay.
Hey, I said, kind of...

I don't think anyone has had a UPS number yet.

Just notes saying that the shipping has started.

Which very pissimistic thinking people could take as an "nothing was shipped today just ~460 times a status was changed to calm down the nerds like us" ...

But hey who is pessimistic here?

well, i am getting pessimistic, because if it isnt picked up by 6pm then it doesnt get delivered on monday
and since noone received a trcking number yet, i guess, n item has been shipped yet.
darn, do i have to make another avatar???
bad thought: what if onla as many iliads were in stock as people who got their status changed???

on the other hand it could be that UPS have given iRex the codes but they have been so busy processing the orders that they havn't sent them on yet.

I have this as of yesterday:

06/17/2006 Order not comfirmed
06/17/2006 Order comfirmed, processing
06/30/2006 Paid not shipped Shipments will begin shortly
07/07/2006 Shipping started

Order #414. Got the email stating that they'd send a UPS number, but not got the number yet.

I had this kind of procedure once and the tracking mail arrived very late indeed...I think during the night or early morning.
So do not despair...maybe it's like that in this case.

i do despair. My hopes for receiving a tracking number that will allow my iLiad to reach me on monday has diminished to an even 0.0

Nobody had a status change today, eh? So, when will the next "shipping started" batch occur? Whennnnnn???

I've had my credir card charged today... So hopefully shipping will start soon...!

Update from iRex:

"Yes, I guess UPS will do that this week.
Basically we gave the notice of shipment to them on Friday, so they will pick up this week.
Regards,
Angel"

Ok I see how this work.. - We pay Irex in advance.. They send us updates which sound like a tarot reading. An now the devices are waiting for UPS who we've also paid.

Gotta love the Irex people.

Maybe we find out the Irex UPS number. Phone UPS and ask them to go collect for us.. Sorry to sound pissed but these people are really having a laugh.

I just hope they really did give the whole thing over to UPS...then at least we germans should receive our devices tomorrow...but i'm still worried about this whole Friday to monday UPS "lag".
The tracking emails ares sometimes late, that's something I know, but UPS is usually rather fast when it comes to picking up shipments and stuff...

iRex guy 1: The boy has no patience.
iRex guy 2: He will learn patience.
iRex guy 1: Much anger in him. Like his father.

iRex guy 1: The boy has no patience.
iRex guy 2: He will learn patience.
iRex guy 1: Much anger in him. Like his father.

lol, almost cried.

They have not been shipped yet. This is very stupid, but I am trying to fix a lot of problem with the interfaces.

Assume devices are not shipped until you receive a tracking number from UPS.
If they do not do that, means that the device is not shipped. I am on top of this, believe me. I will let you know as soon as the problem is sold.

Regards,
Angel

This is the Message I received a couple of minutes ago..I shot back a slightly "hotheaded" answer...I'm not somebody who gets andgry or harassed easily, but this is just too much. They take from Friday to today to actualyl notice that something is not working apparently...and then they probably only noticed because I kept mailing them... :uhoh2:

They are learning the craft of software the hard way. I kinda expected this to come with the price.
Take a deep breath
uuuhm!
then release smoothly...
ooooooooooooooooooooooooooooooommmmmmmmmmmmmmmmmm

They have not been shipped yet. This is very stupid, but I am trying to fix a lot of problem with the interfaces.

(...)

They take from Friday to today to actualyl notice that something is not working apparently...and then they probably only noticed because I kept mailing them... :uhoh2:

And this implies that nobody is using the shop beyond us 20 prospective buyers.

I noticed two issues: the VAT calculation run into problems for any case aouside the standard european buyer (thus USA tax exemptions surely were not working). And the status modes were not clear. "Paid not shipped" appeared just after the contact with VISA card validation, but then it went (back?) to "processing status". If "processing" does not qualify for shipping, then I am sure I am not shipped. But again, I have not verifyed my VISA accont, perhaps I am not charged yet.

@arivero The VAT issue was resolved I think.

the status "Paid not shipped" is for those who get their Iliads next. Processing comes before that. I think you got the wrong status because of the VISA problem and they "corrected" it then. They usually take the money right away which is a bit...not nice...but this is often done with credit card payments in my experience...

I'm not sure what the issue is here, but they should get a different company to do their website and webshop. I don't know how cheap they got that site, but it was still too expensive. The website works OK, but the compan seems to run into trouble every time a change is made...

....
I'm not sure what the issue is here, but they should get a different company to do their website and webshop. I don't know how cheap they got that site, but it was still too expensive. The website works OK, but the compan seems to run into trouble every time a change is made...
i think they are running their Shop by themselfes. The file names and images for the buttons are exactly those from OSCommerce.

erm. Which VISA problems are you talking about?

I also paid with visa, and i'm also still on "processing".

erm. Which VISA problems are you talking about?

I also paid with visa, and i'm also still on "processing".
DHer, I am happy to hear of another person in the same situation. I was already thinking that everyone status was "paid not shipped" except me.

They have not been shipped yet. This is very stupid, but I am trying to fix a lot of problem with the interfaces.

Assume devices are not shipped until you receive a tracking number from UPS.
If they do not do that, means that the device is not shipped. I am on top of this, believe me. I will let you know as soon as the problem is sold.

Regards,
Angel

This is the Message I received a couple of minutes ago..I shot back a slightly "hotheaded" answer...I'm not somebody who gets andgry or harassed easily, but this is just too much. They take from Friday to today to actualyl notice that something is not working apparently...and then they probably only noticed because I kept mailing them... :uhoh2:

Commander, having read this multiple times, I'm not certain this was a hotheaded answer as much as communication in a non-native language. What Angel may have referred to as being "stupid" was the software interface, not your question.

I know many people that have tried to implement, ro switched to, SAP software (if that is in fact what Irex is using). "Stupid" would be one of the kindest remarks I heard, and very cool headed.

The people I know that implemented it more often used "bitch" when describing it.

FWIW.

(Thanks for your efforts by the way, and as my wife would say "breath deep and relax")

i, for one, wouldn't mind driving there and putting a sticker on my box for shipping. No SAP or UPS involved.

On the other hand, if i'm already there, i could take it with me directly. =)


But it's true, waiting for the Iliad is an important part of this purchase. Just as High5 already mentioned.

Would you be this emotionally involved with another piece of electronic gadgetry if it weren't for this 2 month of waiting?

Imagine going to a shop, seeing an iliad-like device for 650€. Would you buy it, and if you did, would you be so happy about holding it in your hands as you will be when *this* Iliad finally arrives? I don't think so.

There was a nice article in the "Frankfurter Allgemeine Sonntagszeitung" about expensive watches - and waiting up to 7 years for one. They wrote: "Spending money shouldn't be easier then earning it." :)

@villagereader

Their answer wasn't hotheaded, mine was (the one I sent back) and the Stupid also wasn't directed a tme...I hope...^^

Would you be this emotionally involved with another piece of electronic gadgetry if it weren't for this 2 month of waiting?

Indeed, buying something is only than real fun...

...if it is never finished.
...if you have to care about daily (charge it, update it)
...if it costs a lot of money and can break easily.
...if the normal person on the street does not need it.
...if the normal person on the street does not even know what it is.
...if it needs a usergroup to use the thing.
...if it needs a usergroup to don't go nuts.
...if it needs a global usergroup to buy it.
...if it offers you the possibility to spend hours after hours trying to hack it while nobody is honering or even understanding what you do.
...if it could do anything better then anything else but just lacks the software to do so.
...if nobody is creating that software.
...if nobody can understand why you suddenly smile, laugh or cry.
...if nobody except you understands that this technology wouldn't have been possible some years ago.
...if you have to import it from a strange country.

...if it is like a Zaurus.

;-)

Yes R2D2...that's very true...we are all psychologically very ill...but there are companies who actually cater to our needs...so...why not...^^

Mr D2 that was a great post :)

OOOOMMMMMMMM

Sorry...wrong thread... :kid:

Apparentyl the problem really is interface related. They're working, trying to patch it up, but as VillageReader pointed out the SAP software they want to use to interface with UPS just isn't doing what it's supposed to do.

Angel made no promises for tomorrow. Some Orders are going to get "manual" treatment, these could make it. The others depend on how quickly the "interface" problems can be solved.

I was pretty mad at iRex this afternoon and I sent them a mail stating that people here are starting to consider cancelling their orders. I tried to keep my wording friendly and hope I haven't offended them.
What I wanted to convey with that mail was, that it's about time they finally get things going because otherwise people will quit and take their money with them.
I also tried to convey our wishes about better company-consumer communications. Maybe it'll work.

I don't think iRex is lying on purpose and I don't think they have malicious intent, but I do think that they are making many mistakes that could have been prevented.

We'll see what tomorrow will bring. I'll keep you posted and we'll all try to stay patient for another couple of days.
I guess that if the system starts running, then the other orders and shipments will be easy to handle, but the first batch is always the hardes apparently...^^

We are the beta testers.

... webshop beta tester :-(.

Man we have 2006, it should be possible to ship some parcels !!!

@villagereader

Their answer wasn't hotheaded, mine was (the one I sent back) and the Stupid also wasn't directed a tme...I hope...^^

Ahhh. Then breathe deep and relaxxxxx.

And for those suggesting doing things by hand, that can quickly turn into a fiasco if their b2b buyers are purchasing in reasonable quantity. Either shipments would get duplicated or overlooked - most likely both. And while some of us might like to get two, all of us want at least one.

OOOOMMMMMMMM

Sorry...wrong thread... :kid:

Apparentyl the problem really is interface related. They're working, trying to patch it up, but as VillageReader pointed out the SAP software they want to use to interface with UPS just isn't doing what it's supposed to do.

Did Angel use "bitch" anywhere in relation to SAP :kid:

I for my part can say that interfacing can be a real pain in the a** when it comes to SAP. Even between SAP systems sometimes something is not working the right way. But normally you have a 3 tier system landscape for testing, I can not believe that they started their webshop (late for that) and did not test it properly. Test script for this one is faily easy, just order something and look if UPS comes around ;). And if you know what you do, everything is fairly easy, even with SAP ;)

CommanderROR, perhaps we can make a deal with them, we do their webshop right (including SAP interface to whatever they want) and they give us 20 devices. I can bring up at least 4 people who made almost every possible connection between ERP systems in B2B environment.

Greetings,
Frank

@VillageReader

she dind't use "bitch", but she did say "...UPS process cause it is giving me a lot of headaches as you can imagine."

And this implies that nobody is using the shop beyond us 20 prospective buyers.

I noticed two issues: the VAT calculation run into problems for any case aouside the standard european buyer (thus USA tax exemptions surely were not working). And the status modes were not clear. "Paid not shipped" appeared just after the contact with VISA card validation, but then it went (back?) to "processing status". If "processing" does not qualify for shipping, then I am sure I am not shipped. But again, I have not verifyed my VISA accont, perhaps I am not charged yet.

I ordered from the US, and was not charged VAT, although it appears on the order page, it is not included in the fina price. Also, my order is 'confirmed, processing' although my VISA was charged several days ago.

Your status is normal oliverbogler. the way I understand the system (system???) they put you on "processing" as soon as your order is complete. Then, when they decide which orders are going to get sent out in the next batch, they put all those on "Paid, not shipped". At this point they also check the payments (don't ask).
Then you get shipping started when the devices ship, and your device soon after when nothing stupid happens...
So far the first batch isn't out, so you'll have to wait a little longer for the second and third and so on...I'm not sure when the US shipping will start, but if the european issues are resolved the process should be a lot faster and smoother for US orders.

I hope..

What really kills me is: So far, everything I've seen myself from Irex went horribly wrong due to them being overextended:


"web shop"
problems with (at least my) visa card
shipping
software development
communication with customers


The questions that are nagging more every day are: Does the Iliad work as expected? Does it work at all? Why should the only thing I didn't see so far be the only thing they got right?

(And, honestly: Starting to work on SAP interfaces the day shipping is supposed to start seems dead stupid to me.)

I am curious if anyone from Irex actually reads this forum.. The negativity which is starting to appear here must be getting back to them by now.

problems with (at least my) visa card


What problems did you get...? My bank called me up and asked me if it was really me spending all those euros on something, but thats all the hassle I got...

What problems did you get...? My bank called me up and asked me if it was really me spending all those euros on something, but thats all the hassle I got...

I've been whining about that in it's own thread (http://www.mobileread.com/forums/showthread.php?t=6898).

Has anyone heard from them? I filled in their contact form on their website yesterday to inquire about my order (they have the money, the order (508) is still being processed), but they haven't come back to me yet....

Has anyone heard from them? I filled in their contact form on their website yesterday to inquire about my order (they have the money, the order (508) is still being processed), but they haven't come back to me yet....

Weird... I'm now getting a "Shipped to" detail... What does https://www.irexshop.com/account_history.php give for you...? I'm #601, so I'd expect yours to have shipped before mine...

Weird... I'm now getting a "Shipped to" detail... What does https://www.irexshop.com/account_history.php give for you...? I'm #601, so I'd expect yours to have shipped before mine...

I am #324 and still "shipping started..."

Maybe our neighbour took it. *eg*

Weird, i'm #590 (give or take 1) and still processing? I ordered on the 5th of July.

Did you send them a mail or something like this?

# 518, order co(m)firmed, processing...

Weird, i'm #590 (give or take 1) and still processing? I ordered on the 5th of July.

Did you send them a mail or something like this?

No... But I will now to see if they've actually shipped it or its just a buggy web shop... :D

just got this update:

We would like to inform you that your order (# 399) has been shipped and should arrive within 3 working days.
The UPS tracking number will be forwarded to you later today or tomorrow morning in order to allow you to track your package.

Herewith we would also like to send you a Quick Reference Guide which will introduce the basic functionalities of your iLiad
and will help you get started right away.

The wheel is rolling again! (or thinkNext got a manual sending...)

Great news ThinkNext!

All you first receivers of the iLiad please let me know how well it is packed up for shipping and the condition of the packaging upon arrival.

I have been getting a number of shipments from UPS recently and they have been pretty bashed up, to the point of having to return the damaged goods to the shipper.

I am hoping that this will not be a problem with the iLiad, but I am very concerned!

Weird... I'm now getting a "Shipped to" detail... What does https://www.irexshop.com/account_history.php give for you...? I'm #601, so I'd expect yours to have shipped before mine...

Nope...I'm #508 and this is what I see:

Order Number: 508 Order Status: Order comfirmed, processing

We would like to inform you that your order (# 399) has been shipped and should arrive within 3 working days.
The UPS tracking number will be forwarded to you later today or tomorrow morning in order to allow you to track your package.

Hm, I'm #383 and didn't get anything so far -- looks like manual treatment to me. What did you do to get that?

i am 349. Didnt get anything so far. I sent them a pushy Email just before i read this on the forum. Lets wait and see.

Hm, I'm #383 and didn't get anything so far -- looks like manual treatment to me. What did you do to get that?
They will do a mix of manual+automatic tries during the week, I guess. In fact the funtionality to file manual shippings should be included in a, er, well designed shop.

As for me, poor #582, I hope to see it sometime next week, even if it is already charged :deal: in the visa since 6th July. Status as of today, " (Order comfirmed, processing)". I already gave a shipping adress for the house I will be next week :scholar:


Still the numbers are not very indicative if they are only about 20 request from mobileread. Probably most of them are test from the people debugging the software.

just got this update:

We would like to inform you that your order (# 399) has been shipped and should arrive within 3 working days.
The UPS tracking number will be forwarded to you later today or tomorrow morning in order to allow you to track your package.

Herewith we would also like to send you a Quick Reference Guide which will introduce the basic functionalities of your iLiad
and will help you get started right away.

where do you live, thinknext?

mine is #511 Order comfirmed, processing.

where do you live, thinknext?

germany, maybe they are processing the orders by region?

or in order of people, who are bugging them most :D

germany, maybe they are processing the orders by region?
Could be. Or by alphabetical order. For the manual list they surely have just printed the listing of pending orders.

ThinkNeXT, can I infer you have received some kind of attached pdf with the "funtionalities" of the machine?

ThinkNeXT, can I infer you have received some kind of attached pdf with the "funtionalities" of the machine?

Yes, I would have posted it but it states very big on the front page:

Printing this document via travel hub, USB –cable and your computer is
allowed for personal use only. See ‘Documents’ for source file.

So I didn't dare to post it. It has got 17 pages with the following contents:
HOW DO I REGISTER MY ILIAD ?................................................. .....3
HOW DO I TURN THE ILIAD ON?............................................... ........4
HOW DO I READ A BOOK?............................................. ..................5
HOW DO I READ A NEWSPAPER?........................................ ............6
HOW DO I READ MY DOCUMENTS?........................................ ..........7
HOW DO I MAKE NOTES?............................................ .....................8
HOW DO I CHARGE THE BATTERY OF THE ILIAD?...........................9
HOW DO I CONNECT THE ILIAD TO MY COMPUTER........................10
HOW DO I CONNECT TO THE IREX DELIVERY SERVICE (IDS)?....11
HOW DO I CHANGE MY PASSWORD?......................................... ....14
HOW DO I CONSULT THE USER MANUAL ?...................................15
HOW DO I SWITCH THE ILIAD OFF?.............................................. .16

Just got this from Irex. Is this just a new excuse??

Dear Sir, Madam,

Herewith we would like to inform you that unfortunately your goods are being held in customs and UPS was not able to pick them up.
We solved the issue today and the individual shipments will start on Wednesday and you can expect your order on Friday or Monday at the latest.

We would like to apologize for the inconvenience and we are doing everything possible and hope that your order will arrive as soon as possible.

Kind regards,

the iRex Team

I have just received the following:

Dear Sir, Madam,

Herewith we would like to inform you that unfortunately your goods are
being held in customs and UPS was not able to pick them up.
We solved the issue today and the individual shipments will start on
Wednesday and you can expect your order on Friday or Monday at the
latest.

We would like to apologize for the inconvenience and we are doing
everything possible and hope that your order will arrive as soon as
possible.

Kind regards,

the iRex Team


So why were ours held in customs and others not? :(

got that mail too.

I think they mean their first batch of devices which came from Taiwan (?) or from wherever is still in costum. And thats why they are not abel to ship yet and thats why they are not abel to call UPS and let them pick up. They just don't have them yet.

Thats the first answer by them that sounds honest for me :)

I think "Held in customs" means: We know that you know that we are delayed so we will give you another excuse.

I have just responded to their mail with:


Do you people realise the damage you are doing to yourselves in terms of the negative feeling/publicity you are generating within the ebook communities?

I'm a member of the mobileread forum. I seriously suggest that if you don't have people monitoring these forums that you start quickly. As a group we are all getting very tired of delays and excuses.

Hm, my hope begins to fade again...
Did anybody else receive a shipment receipt?

Doesn't look like it.

What was your order number?

What was your order number?

#399, shipping to germany

Well your order number is 11 higher than mine. Which makes it seem a little odd.

I just got this one (Germany):
"Dear Mr.
We would like to inform you that your order has been shipped and should arrive within 3 working days.
The UPS tracking number will be forwarded to you later today or tomorrow morning in order to allow you to track your package.

Herewith we would also like to send you a Quick Reference Guide which will introduce the basic functionalities of your iLiad
and will help you get started right away.
Kind regards,
the iRex Team"

This stuff makes me sick. Btw, this is my response. I'm #383 and from germany, like ThinkNeXT.


Also sprach info@irextechnologies.com (info@irextechnologies.com):

> Herewith we would like to inform you that unfortunately your goods are
> being held in customs and UPS was not able to pick them up.
> We solved the issue today and the individual shipments will start on
> Wednesday and you can expect your order on Friday or Monday at the
> latest.
>
> We would like to apologize for the inconvenience and we are doing
> everything possible and hope that your order will arrive as soon as
> possible.


If the goods are held in customs, how comes other orders (with higher order
number) have been shipped today? To me, this looks like very lame excuses,
and either this statement or the one you sent to order #393 is not true.

What is going on in that company of yours? I'm not far from cancelling this
stuff, as are the fellow readers are mobileread.com.

Yours,

Hmm, so thats 2 people in Germany to receive shipping notifications.

--edit

Just had another strop pointint out that 2 other mobilereaders with higher order numbers have now received confirmations that their orders have shipped.

I have suggested that it is imperative that they get off their backsides and start monitoring this forum, so as to explain this turn of events.

We understand your concern however the order numbers are not necessarily
handled in chronicle order.
A certain number of orders have been shipped today and those customers
have received a confirmation via e-mail.
Unfortunately we were not able to ship all orders due to a large number
of iLiads being held in customs in Germany, however this is solved by
now and we will continue the individual shipments from tomorrow onward.
Again we apologize for the inconvenience and we are following this issue
very closely and will do
everything we can to solve it and ship your order as soon as possible.

Kind Regards,

The iRex Team

[CODE]
We understand your concern however the order numbers are not necessarily
handled in chronicle order.

Sorry I should have said:This wasn't directed at you Ali, but would be my response to that had I received it.

Why not?

Surely it's very simple, those people that ordered first, should get their items first.

Interestingly, they havn't responded to me yet.

I honor that Irex decided to open their prodcut to "small quantity" users. I understand that this caused some unexpected problems, esspecially as they seem to have their roots in research. Not problem at all with that. But please just speak plain text to us and don't give up your B2C approach. Thank you!

FYI:
I also received a quickref guide today (with "shipping info").

#418, germany

I just said the same thing. I'm order #346 bound for London. No info from them yet.

Maybe it is UPS that have sorted orders by country, and sent the first batch to Germany. Then of course when they get to the next batch bound for other countries, they run in to customs trouble. Possibly incorrect paperwork etc.

Once the problem has been resolved it is too late to ship the rest today.

That doesn't make sense, as Ali is based in Germany too.

The problem accord to that last email was apparently due to customs seising the iLiad units when they came into the country. As such iRex diddn't have them to give to UPS.

Just received the same respose as Ali (albeit with an extra paragraph about communities).

My response:


> We understand your concern however the order numbers are not necessarily
> handled in chronicle order.

So what you are saying is that the people that ordered _AND PAID_ first
will not, be those that receive their orders first.

This is utterly not acceptable and is a _terrible_ way of doing business.

> We do try to monitor the several communities of iLiad enthusiasts and we
> are very interested in what is going on in these communities, and
> mobileread.com is not exception to this. So we are aware of the feelings
> there are on these forums and we are doing everything we can to solve
> this shipping issue.

If you are monitoring them, then why not make your presence known?

I'm sorry but this is just the latest in a long line of feeble excuses.

I _require_ a written apology for this travesty.

@Riocaz

We do not know how many units they may have had from an earlier shipment. Possibly the same shipment that Henrycat received his unit from. Maybe they only had say 300 units initially sent. The new batch is then the one that arrived the other day, and had not been cleared by customs. I aggree that UPS would not have to get the unit from Irex, they would pick them up directly from the customs house (They even act as a customs house themselves). The lack of chronology in the order numbers could still be something UPS had to do with. They would typically group orders by destination instead of by order number in order to opimize their handling of the shipments.

This is just a theory to stop me from going insane :rolleyes5

As a buyer of ebooks from Toshiba and Sony, I can tell that customs have problems to work out the scripts on these languages, and that one week is usual until you phone customs again and then they move the box. A japanese export company uses old boxes so the custom agent things "My god, how many years has this box being stopped at the custom, lets move it!".

Frankly I don't care.

The fact of the matter is that I placed my order before any of those, who have thus-far reported receiving a shipping notice. As such my order should have been filled before them.

Ali, who is also based in Germany, hasn't received one. So the idea that it's based on destination seems to be wrong.

This is a farce!

Well, have you even considered, that with the problems at hand, they handpicked a few customers who should receive their devices asap, because iRex sees a lot of sales potential there? That would make sense to me and explain the unchronological order of shipments. But then again, it might not be in their hands at all.

P.S.: Anyone received a tracking number yet? If not, dont think anything is shpped yet. Just my personal pessimism speaking. ;)

Again that makes no difference in the slightest.

I placed an order, I paid my money. Therefore I have a reasonable right to expect that if someone else placed an order later on mine will be dealt with first.

In the same way I would expect that Onceways (who ordered before me) should have his order shipped before mine.


And the UPS point you made is very good, and a very worrying. Until the tracking numbers are received then you are probably right.

you do have a reasonable right, as all of us. On the other hand, if the other iLiads ship tomorrow, we shouldnt complain about that. (Although i would like to know the reason, WHY higher order numbers get handled first.)

It will not help us to get angry anyway, so i will just calm down and move to the meditation thread. ... hmm ... maybe to the ranting thread .... cant decide.

the meditation thread. ... hmm ... maybe to the ranting thread .... cant decide.

R2D2 says: Go to the meditation thread immediately. ;-)

FYI:
I also received a quickref guide today

What the quickref is about? Does it specifies the OS?

I received a complete explanation of the Process from iRex. I know what the problems were and where they were. Unfortunately I was asked not to disclose this information. I have asked permission to do so, but so far have not received a reply.

All I can do now is hint. Some of the elements above are correct. The customs issue too. The fact that this whole issue appeared however is simply down to a very stupid little mistake somebody made along the line. Sometimes small changes can ruin everything.
I hope I'll be able to tell you more later on.

About the chronology of orders...so far 10 orders have been handpicked and sent manually. These devices were already in Dueren and could be sent. I know why I received one, but can't say how the others were selected.

All problems (known so far) are resolved or being resolved and shipping should really start on thursday.

As said previously Commander, you have done more than most for this community. So I don't begrudge that you have been given special treatment.

But the way this has been handled is attrocious.

That said, if I receive my iliad by Monday I won't be too upset.

I still expect a written apology from iRex though. Their actions have been inexcusable.

--edit--

Wait... Thursday? They said tomorrow in their last email.

tomorrow ist Thursday for iRex. If you remember the memo, they didnt acknowledge the last monday as such, so it became a Tuesday.

R O F L

tomorrow ist Thursday for iRex. If you remember the memo, they didnt acknowledge the last monday as such, so it became a Tuesday.

Ok you made me smile again :D

What the quickref is about? Does it specifies the OS?

I only had a quick glance over it.
Seems just button + menu descirption, how to connect USB,
how to download files, how to charge, etc. this sort of stuff.

You should all be happy to have heard anything at all. I have yet to hear anything. No change in status.

USA, #615

I think that the US customers will only get stuff after all the current European orders are fufilled.

I just got back from training and found a mail from iRex. Unfortunately the boss at iRex refuses to give permission to openly declare what went wrong. I did however get a slightly obscured version that i'm allowed to pass on.

"Unfortunately, my boss has a traditional view on communication and he would disagree with releasing this statement in detail.
What could be released is:

This is the first shipment of iliads from Asia to Europe (anything can go wrong in the first shipment)

There was a misunderstanding with the carrier that shipped the goods to Germany instead of via the Netherlands to Germany

Due to all this the goods stayed in customs without being cleared."

still no tracking number...oh come on...
OOOOMMMMMMMMMMMMMMMMMMMM

never mind the tracking number. Just believe that your iLiad arrives tomorrow.
OOOohhhhhhHHHhhhmmmmMmmMMMMMmmMmmmmmMmmmmmmm

now who is suddenly turning into an optimist...:-)

me not

you will soon R2D2. It will happen. Even if you dont want to. Believe me, i know.

@tribble:

On your map it looks like you live right next door to the iRex stockpoint...*lol*

if its the right düren, its only about 80 kilometers. :) But i guess ill have to wait for UPS like the rest of us.

Oh dear...I just realized something...if iRex didn't send my Iliad from Dueren but from Eindhoven, then I won't be getting it tomorrow...NOOOOOOOOOOOOO

What i have heard from Irex is there was nothing really sent forehand and that all devices of the 1st batch will be sent on wednesday.

Besides that if you don't have your UPS tracking number yet there will be no delivery tomorrow, at least thats what i can say about UPS and we get much stuff via UPS.

UPS is a company which doesn't have to tell fairy tales to their customers :-) and if UPS recieves the costumer dates they send a tracking number to the sender (even before driving by for pickup). So it would be more then unusual (and never happened to me in 5 years dealing with UPS now) that you get a tracking number and a few hours later your order ...

So if there won't be a tracking number tomorrow i won't expect a delivery on friday (but the next lame excuse) :-p

Hi my state changed again.
From: Shipping started - UPS tracking number will be sent separately
To:Your order (#420) has been shipped and should arrive within 3 working days.

Here the (almost) full email:
Dear ...

We would like to inform you that your order (#420 ) has been shipped and should arrive within 3 working days.
The UPS tracking number will be forwarded to you later today or tomorrow morning in order to allow you to track your package.

Herewith we would also like to send you a Quick Reference Guide which will introduce the basic functionalities of your iLiad
and will help you get started right away.

Kind regards,

the iRex Team

# 518 and still on "order comfirmed, processing".

Order #346 here no change an no communcation from Irex for since last week :-/

#513 Order comfirmed, (not) processing

@onceways

It seems that iRex is leaving the communication with the mobileread forums to me. They tell me, I tell the forums...but I have to ask for every piece of information too...
If your status is "Shipping Started", you'll be in the first batch which is supposed to leave Dueren on Thursday.
I hope this was the last delay...


*still no tracking number*

*meditation thread...*

I really hope that this is true.

TRACKING NUMBER ARRIVED!!!

ok...I'll track it and let you know...

and if your status is "confirmed, processing"? Does this mean we have to wait for the next shipment from the other end of the world or will there be a second batch from this container?

edit: Congratulations, Commander

I don't know about the size of the shipment. I hope there will be more batches from that shipment but I simply don't know.

I got a tracking number, too. Status on the UPS site says invoice data received. There is a disclaimer that the pickup possibly hasn't taken place yet and that I should inquire the sender for more information. I guess the decision to go on vacation next week was a bad one :-(

did you get "express Saver" option as well?

Ok that means package hasn't been picked up yet.

Good news: Irex forward the tracking numbers in time it seems
Bad news: No one else then Irex has seen their devices yet. Lets hope UPS can confirm soon they picked up _something_

did you get "express Saver" option as well?
yes, I hope thats a good option?

yes, I hope thats a good option?

Yep, it means guaranteed delivery the next business day (http://www.ups.com/content/ch/en/resources/select/sending/services/express_saver.html).

OK...I sent a query about the "shipping status (iRex)" and "shipping status (UPS)" thingy and received a reply that told me what was done. It took two emails to find out, but it was worth the effort.

Regarding your question about the tracking number and the shipment status, I can say that all the boxes were picked up yesterday by our internal postal service and send out. I assume they are picked up by UPS by now and on the road.


And another nice line:

As Angel mentioned I am helping out with the communication and I am also monitoring the communities to see what is going on there,
especially mobileread.com as you guys will be one of the first to get our product. We are very curious to learn how the iLiad will be experienced and to hear about the feedback on the iLiad.

We are very sorry about the delays of the shipment and we are doing everything we can do make sure everybody gets his iLiad as soon as possible.

That sounds nice, cant wait to have the iLiad in my hands.

And nice to have a peeping tom from irex around. Feel free to join in on the conversation.

yes...and mobilereaders beware...BIG BROTHER IS WATCHING YOU!!!

Thanks a lot, CommanderROR, I appreciate the fact that you are always clearing questions that are popping up with Irex very much!

yeah. that's good. So we can give our feedback on this board, instead of bugging iRex directly.

But having a SpokesRex joining the discussion would be even better.

*continues to wait for further messages while reading a printed lecture script (what a waste of perfectly good trees)*

# 518 and still on "order comfirmed, processing".

# 601... Still have "Shipped To xxx" and "Order comfirmed, processing". And no answer from iRex concerning the email I sent to them yesterday...

yeah. that's good. So we can give our feedback on this board, instead of bugging iRex directly.

But having a SpokesRex joining the discussion would be even better.

*continues to wait for further messages while reading a printed lecture script (what a waste of perfectly good trees)*

Once the iLiads arrive, we should use the questions and answers thread. And then put an FAQ on the mobilread wiki.

And your right, i cant wait to help many trees survive. Arent i a good samaritan?

And your right, i cant wait to help many trees survive. Arent i a good samaritan?

And we all love you for that.
I dated a girl once who was a vegetarian.
Not because she liked animals but she really, really hated plants.

But besides that, isn't there a fund for projects that help to save trees?
Remember reading something about that somewhere.
Maybe Irex can get subsidised by the E.U.

has anyone a ballpark figure how much energy is required to produce an ebook reader? :)

and there's another point i've been thinking about: Mankind produces too much CO2. Aren't we doing the environment a favour if we stack away huge amounts of carbon hydrates in libraries? I think this is an alternative to http://en.wikipedia.org/wiki/Carbon_capture_and_storage .

@dher: interesting thought. Never looked at it that way :) But i suspect, that mostly the burning of fossil fuel is cosing the CO2 surplus. Maybe we should cut back on that.

@high5: Aclick here every day, helps save trees: http://www.therainforestsite.com/

I dated a girl once who was a vegetarian.
Not because she liked animals but she really, really hated plants.

My sister tells that a vegetarian is a person who likes to eat the food still alive, while meat-eaters get it killed before.

Besides that any UPS tracking changed to "ORIGIN SCAN" ?

Besides that any UPS tracking changed to "ORIGIN SCAN" ?

Dont count on a pickup before 17:00.

I just recieved this. I ordered my device June 13th at which point like others they took the cash. My order is #346. - I was hoping it would be shipped tomorrow :-/

One let down after another.

-----Original Message-----
From: iRex Shop account for online shop [mailto:shop@irextechnologies.com]
Sent: 12 July 2006 14:56
To: Stuart Young
Subject: RE: Enquiry from iRex Shop

Dear Sir,

After all the logistic problems, we are ready to ship in about 2-3 days. We will keep you punctually informed.

Concerning the accessories. Yes, we will have sometime soon a cover. The timeline is unknown though.
Regards,
iRex shop

So...

They announced that shipping would start on Wednesday.

We then find out that it will actually be Thursday (through CommanderRoR)

They then tell you 2-3 days.

*worries*

My status changed to "paid, not shipped". Something's moving, at least. :)

They told me thursday or Friday, so I guess that's at least partially compatible with what onceways heard..but still not good...

Friday isn't good as their official word was you will receive it by friday or monday at the latest.

Though if it goes Friday you should receive it Monday given their reported shipping method.

YEAH. I'm on "paid not shipped" now.

YEAH. I'm on "paid not shipped" now.

Welcome to the "Paid not shipped" gang... :cool:

# 518, I am on "Paid, not shipped" as well now.
Woohoo..

Got "Paid, not shipped" today too [# 501]. :happy2: Can't wait for next step. :rolleyes5

woohoo you are all now in the same boat as the rest of us.

Based on previous examples this means you will probably get yours before us :-P

*sarcasm alert...*

And btw. Ricoaz...so far nobody has received anything... :vulcan:

Excuse my french, but the thing that pisses me off. Is I leave on the 21st on a business trip to the US for 5 weeks. I'll be needing 100s PDF / TXT docs. An the iLiad would have been a god send. Not to mention other people with huge potential buying power seeing it. I'm just worried it won't show in time..

I'll get off my soap box now.

*sarcasm alert...*

And btw. Ricoaz...so far nobody has received anything... :vulcan:

You have a tracking number at least. The rest of us don't.

As previously said Roland. I honestly don't begrudge you getting special treatment from iRex (If anyone should you should). What bugs me is their handling of the matter then, and since. Particularly they way they told people that "orders wern't being handled in numerical order".

ignore this post I screwed up.

Any change in status for US customers? #615, "Processing". No changes for the last week+.

My order (#508) has also changed status to "Paid not shipped"

I got an email from them where it notifies me of the new status and also says:

"The comments for your order are

Our partner: http://www.iliadreader.co.uk/"

I wonder what that means....

@everybody

My status is now "Abholung", meaning that the box has been picked up by UPS if I understand that correctly...^^
So you can now all feel even worse because you I will haven an Iliad tomorrow and you won't...sorry...^^

Honestly people...I can feel you pain. I've been through all those mood changes already, having been following the Iliad development since january...
But look at it like this...today a whole load of people got their "Paid not shipped" status, meaning that there are enough devices for a "second batch" now in Stock (I hope that's what it means) and I really believe that we've seen the worst of it now and it'll be getting better now.

I have to agree somewhat with Riocaz, handling some orders manually, giving preferential treatment and all that is not OK basically, but it's done all the time, only here it is noticed because we all talk to each other at the forums.

I think the main problem has been and is communication, making us think that we were being misinformed...lied to to put it clearly...
The "shipping not chronological" is rubbish as far as I can tell from what i've heard from iRex. It was once again a statement that is very...clumsy...but they didn't dare say "we're treating some customers special" I guess.

Let's see what tomorrow brings, maybe we'll all be very happy campers then.
If not...we'll all head over to the ranting thread...i'll join in whenever i'm not busy playing with my Iliad...^^ (sorry again...^^)

New status again:

"unterwegs"

(on the way...^^

JEEEEEEEEEHHHHHHAAAAAAAAAAAAAAA!!!!!!!!!!!!!

OMMM
OMMM
OMMM
OMMM
OMMM
OOOOOOMMMMMM
OOOOOOOOOOOMMMMMMMMMM
OOOOOOOOOOOMMMMMMMMMMM

ah...better...

For your viewing pleasure:

EINDHOVEN, BEST, NL 12.07.2006 17:35 ORIGIN SCAN
12.07.2006 16:36 PICKUP SCAN
NL 12.07.2006 2:38 BILLING INFORMATION RECEIVED

Yeah, "sorry" you are. Dont give us that pityful look. Man, I wish I could gloat aswell :D I hope you let us paticipate in your joy, when the iLiad arrives. I am still hoping, that, if they ship tomorrow, the iLiad will be here by friday. I soooooo want to play around with it.

Btw, can someone rename the thread to: The day before thursday?

congrats Roland.

Please answer my question tomorrow though :-)

I'll try Riocaz...
I'll also try to take a nice 8MP photo of the device (if it works) so you can all believe me...^^

s/believe/hate

(Not seriously)


"The comments for your order are

Our partner: http://www.iliadreader.co.uk/"

I wonder what that means....

Thats interesting... But that website is awful.

According to companies house Libresco Ltd was incorporated on the 24/04/06

(What can I say I'm nosy)

Any change in status for US customers? #615, "Processing". No changes for the last week+.

I am US, order #500, and went to 'paid, not shipped' this morning, Houston time.

#505 now also "paid, not shipped"

s/believe/hate

(Not seriously)



Thats interesting... But that website is awful.

According to companies house Libresco Ltd was incorporated on the 24/04/06

(What can I say I'm nosy)

I agree. The website is awful. But http://www.irextechnologies.com/ is not much better :)

Acording to the whois info, iliadreader.co.uk, was registered on 30-Apr-2006 and the registrar is somewhere in Wales:

Domain name:
iliadreader.co.uk

Registrant:
Libresco Ltd

Registrant type:
UK Limited Company, (Company number: 5792543)

Registrant's address:
Llanerchgron ucha, Pwllglas
Ruthin
Sir Ddinbych
LL15 2PL
GB

Registrant's agent:
Dollamore Ltd t/a StreamlineNet [Tag = STREAMLINENET]
URL: http://www.streamline.net

Relevant dates:
Registered on: 30-Apr-2006
Renewal date: 30-Apr-2008
Last updated: 17-May-2006

Registration status:
Registered until renewal date.

Name servers:
ns1.streamlinedns.co.uk
ns2.streamlinedns.co.uk

WHOIS lookup made at 22:06:29 12-Jul-2006

Order #512 (Paid not shipped)

Bummer. Order #615, I am still "Order comfirmed, processing". I am wondering if I should email to check status. What's your opinion Roland? I can be patient, but I don't want to be forgotten.

Bummer. Order #615, I am still "Order comfirmed, processing".
Patience. Let them do number 513 to 614 first. :D

@firekat
as far as I can see, nobody from the 600 range has been updated yet, so I'd give it a little more time. If you see Order numbers close to yours or even above yours, then it's certainly time to take serious action...:-)

Dammit...now I'm editor and still too slow...^^

Wait till you get your iLiad. Then no time for posting here will be left. *eg*

Order Number: 622 New status: Paid not shipped

hmmm...that seems strange...when did you get that status MikeB?
If the others in that range haven't received their "Paid not shipped" yet, then something is (once again) a bit confused at iRex...:-)

This might have something to do with MikeB being a European invitee and Firekat being a US invitee.

Hold on why am I defending them (again)?!?

I ask myself the same question...over and over again...^^

I got an advisory e-mail this afternoon. I think a key question is how the electrical charging cable is configured for the different markets (e.g. 2-pin Continental, 3 pin UK, 2 pin bayonet US)?

I would imagine that a multi-adaptor system is supplied for the user to fit the appropriate plug, but if not it might explain the different treatment of countries.

Pure speculation, but no doubt someone will put me right! :)

@firekat
as far as I can see, nobody from the 600 range has been updated yet, so I'd give it a little more time. If you see Order numbers close to yours or even above yours, then it's certainly time to take serious action...:-)

#620
Order History
07/06/2006 Order not comfirmed
07/06/2006 Order comfirmed, processing

I got an advisory e-mail this afternoon. I think a key question is how the electrical charging cable is configured for the different markets (e.g. 2-pin Continental, 3 pin UK, 2 pin bayonet US)?

Actually I asked this very question for in the "questions for new iliad owners" thread :-) as the accessories section of the irexshop website shows a charger with multiple types of plugs, but _not_ a UK one.

The commander has kindly agreed to answer when it arrives.

#620
Order History
07/06/2006 Order not comfirmed
07/06/2006 Order comfirmed, processing
#628
Order History
07/07/2006 Order not "comfirmed"
07/07/2006 Order "comfirmed", processing

:wink:

If the others in that range haven't received their "Paid not shipped" yet, then something is (once again) a bit confused at iRex...:-)

I'm #590 (shipping to Spain), and my status changed yesterday

Order History

07/05/2006 Order not comfirmed
07/05/2006 Order comfirmed, processing
07/12/2006 Paid not shipped

#514: paid not shipped too

Has anyones shipping status changed...? I'm in "Paid, not shipped" hell... :D :blink:

Has anyones shipping status changed...? I'm in "Paid, not shipped" hell... :D :blink:

I'm order #511, and nothing has changed. No word from UPS, no PDF manual sent by iRex, nada. *frustrating*

I'm order #511, and nothing has changed. No word from UPS, no PDF manual sent by iRex, nada. *frustrating*

#508 here. Still in "Paid not shipped" status as well.

I'm order #511, and nothing has changed. No word from UPS, no PDF manual sent by iRex, nada. *frustrating*

I forgot to mention...in an email they sent me, they said:

"At the current pace of dealing with orders, most likely next week.
You will be informed as soon as shipment begins."

you will be informed...

with an email "shipping started" i assume :)

mine is #625 paid not shipped.

Mark

#615 US order. I am still "Order Status: Order comfirmed, processing". I sent an email from the store interface ("Contact Us" link) this morning and there is no response of yet. Am I falling into the cracks here?

Has any US invitee gone past that stage yet?

Nope, still merely "comfirmed."
Credit card has been charged, though!

Ladies and gentlemen, start your engines:
__________________________________________________ __
The comments for your order are

Your order will be shipped on July 20th.
UPS will send you a tracking number in a separate email in the coming days.



Your order has been updated to the following status.

New status: Shipping started
__________________________________________________ __

@Tribble: do you think I'll have it this week?
By the way, I'm order 514

Same here:

Order Number: 600

Date Ordered: Thursday 06 July, 2006

The comments for your order are

Your order will be shipped on July 24th.
UPS will send you a tracking number in a separate email in the coming days.

Your order has been updated to the following status.

New status: Shipping started

Right... So now I've got "Shipping Started" I enter the next level of hell... This shouldn't be called the iLliad, more the "Inferno"...!

I just received a shipping confirmation that included a UPS tracking number (and, yes, UPS says that the tracking number is valid). No delivery estimate yet, though. Just "Billing Information Received".

Well, I've ended up calling UPS, and it turns out the tracking info is wrong (I had a feeling it was), it's actually in Barcelona since this morning, and will be delivered on Monday. Which is good, but I wish it were today! :p

It seems like iRex is not really aware of what is happening at their stock point. Yesterday I got an e-mail stating that my iLiad will be shipped on Monday. A little later, when I received the shipping confirmation by that arvato logistics service, UPS tracking said, the package has already been picked up and now it tells me, that my iLiad arrived in the city next to mine.
If only UPS would deliver on saturdays!;-)

I was #623. Shipping confirmed. My Iliad is on US soil. UPS has it a mere 300 miles away and I'm doing mental cartwheels.

Same here:
PHILADELPHIA, PA, US 07/22/2006 7:56 A.M. REGISTERED WITH CLEARING AGENCY;RELEASED BY CLR AGENCY. NOW IN-TRANSIT

Still no estimated delivery date by UPS, but since it's cleared customs and in Philadelphia, it ought to be at my home by Tuesday at the latest.

I checked with the UPS site today and they claim that they will probably deliver it tomorrow.

So it ought to be here when I get home from work.