Hello:

This might be in the wrong place, but couldn;t find anywhere else to put it - sorry:

I recently wiped my laptop and am trying to re-authorise my PRS505 to the Sony library software.
It's asking for my email address and password.
I have forgot my password (probably old age), so go down the 'retrieval route' which sends you passwrod to your email address - all well and fine, apart from the fact that I no longer work at my old company and therefore cannot receive the email with the password.
Of course I cannot change the email address because I cannot get into the account.
Does anyone know who I can contact to try to get this fixed? (I cannot find anything useful on the contact pages for this issue)

Thanks.

Here's a couple of ways to contact support:
http://ebooks.custhelp.com/cgi-bin/ebooks.cfg/php/enduser/std_adp.php?p_faqid=122

I've found their email support to be pretty useless, but their phone support very good...

Ebook tech support: (877) 263-2863.

9:00 am - 11:00 pm (EST) Mon - Fri
11:00 am - 6:00 pm (EST) Sat & Sun

I've had an excellent time with their e-mail support. They were able to quickly resolve my account problems and their response time was excellent (i.e. only a couple hours after I sent the original e-mail).

Well: thanks for all the suggestions:

I tried going to teir online live chat help, there were helpful, but ended up saying I neede to ring in as it is a security issue.

I decidedI can't be bothered, the old account does not contain any good books anyway (only freebies I got from my free credit when I got the unit), and I don't buy booked from the sony store anyhow.

Thanks anyway for all the suggestions.