View Full Version : Astak Sent Me the Wrong Colour!!


DarylO
09-03-2009, 10:36 PM
Some idiot at Astak sent me the wrong freakin' colour! I looked forward to getting my new Pocket Pro for weeks, and finally, I get it today, and they had shipped me a WHITE unit rather than the black one that I had ordered! The shipping confirmation email that I had finally gotten a couple of days ago had verified that I had indeed ordered a BLACK unit, so this really sucks! They better agree to cross-ship a replacement unit for me! Actually, I may not even want a replacement. I had gotten it primarily to view A4-sized PDF's for work, and this screen is way too small. I just don't think it's worth the purchase....

Daryl

AnemicOak
09-03-2009, 10:38 PM
It sucks that it happened to you, but every company makes errors occasionally. Give them a chance to fix it.

As for using it for A4 sized PDF's I can't imagine many would recommend it for something like that.

Chiron
09-03-2009, 10:54 PM
Well, is a 5 inch screen, i would never hoped to see A4 PDfs on that screen well

DarylO
09-03-2009, 11:25 PM
I would have gotten the 6" EZ Reader, but I chose the Pocket Pro primarily because of the faster processor (it's slower than what I had expected it would be, though). Unfortunately, it chokes on PDF files and freezes, forcing me to re-boot the device. This is just not worth keeping!

Daryl

griffonwing
09-03-2009, 11:33 PM
This is a reason why one needs to research. 5"-6"-inch screens are only viable for text-based readong...novels, paperbacks, some word documents, perhaps HTML blogs or RSS feeds, etc.. For a good PDF device, you will need to spend a bit more money and get a 9.7 inch, or perhaps an 8" minimum, when they come out.

It is unfortunate that you received a white device instead of black, but on the other hand, it may be fortune after all. You now have a valid excuse for returning the device for a full refund, possibly including a shipping fee refund, although I'm not sure if shipping is ever refunded normally.

DarylO
09-03-2009, 11:39 PM
Well, I did do my research, but I figured that maybe in landscape mode the PDF's would be tolerable. In any case, they better refund my shipping or else I'm contacting my credit card company and filing a complaint.

griffonwing
09-03-2009, 11:45 PM
I can see refunding the cost of the unit since you now decide that you don'e want it, it does not suit your needs. But technically, if it was me, I would either refund the purchase price (not shipping), or i would pay for both shipping from your place back to Astak, and send you the right colour free shipping.

I would not refund both the purchase price and shipping. You would be able to have one or the other, not both. But that's up to Astak, not me. I do wish you luck.

frozennorth
09-04-2009, 01:31 AM
How much is the shipping?

Dragon_Well
09-04-2009, 01:37 AM
I am interested in reading A4 pdfs on small readers as well. In my experience with the 6", the "new" reflow firmware is actually fairly workable for this purpose - provided there are no images or tables to be dealt with. If there are tables in the page, the device will only display the page at the smallest setting, rendering it unreadable.

It seems to me the answer to this is to allow the user to choose either reflow or true zoom and pan as appropriate for the content. This video on the Sony PRS-600 suggests it is able to do this. http://www.youtube.com/watch?v=oKpl4wiG-Bs

As much as I'd rather support Astak, after seeing this, I canceled my Pocket Pro order, as I believe my particular needs will be better served by the Sony device.

DarylO
09-04-2009, 03:37 AM
Actually, Dragon, you may want to try out the eSlick Reader instead. That reader seems to be the best 6" reader for PDF's. I'm thinking, though, that I should hold off for a 10". I need a good reader for viewing planograms.

Dragon_Well
09-04-2009, 04:13 AM
Actually, Dragon, you may want to try out the eSlick Reader instead. That reader seems to be the best 6" reader for PDF's. I'm thinking, though, that I should hold off for a 10". I need a good reader for viewing planograms.

I had my eye on the foxit, but the number of bugs listed on their forum and their customer service scared me away. Although, IMHO , no device is ideal at this time, the annotation and free text features of the sony are also appealing to me.

I'd love to read pdfs on a larger screen, but until it will fold up and fit in my white coat, I'll be stuck reading journal articles on a small screen.

DarylO
09-04-2009, 11:11 AM
I'm thinking I will have to hold off until Plastic Logic's device comes out. Ironically, they have the technology to make a device just as you had described, but they found that consumers preferred a harder device....

DarylO
09-04-2009, 11:07 PM
I emailed Astak today to ask for an RMA for the incorrect reader that they had sent me, and they have not yet responded. When I had tried calling them, no one picked up. I leave Tuesday for a weeklong business trip, so I'm finding this lack of responsiveness annoying. It's funny how Robert is now a no-show. Has he even posted at all today? Hmm.

SDRebel
09-04-2009, 11:17 PM
I emailed Astak today to ask for an RMA for the incorrect reader that they had sent me, and they have not yet responded. When I had tried calling them, no one picked up. I leave Tuesday for a weeklong business trip, so I'm finding this lack of responsiveness annoying. It's funny how Robert is now a no-show. Has he even posted at all today? Hmm.

at what time did you email? I am not defending them but most companies have a 24-hour turnaround, which unluckily for you eats into the weekend.

DarylO
09-08-2009, 02:38 AM
I emailed them Thursday night. I still have heard nothing from them....

emellaich
09-08-2009, 02:48 AM
I'm guessing that they had labor day off, and they probably only work business days. Let us know if you hear from them -- or you don't -- over the next few days.

griffonwing
09-08-2009, 03:14 AM
That only gave them Friday to reply, as we just came off a Labor Day weekend. Perhaps tomorrow or Wednesday.

edit---DOH! I didn't see the new page!