Well, they got it part right. I was explicit my query. It was not MY problem.

Anyway, for clarification per Amazon Kindle support, here is their answer to "Can putting your Kindle thru the airport security machines damage it?"
Just to be on the safe side, I would still read it right before, and right after going thru the process.

"Hello,

Thank you for contacting us regarding the possibility of damaged to your Kindle by the X-ray machinery at an airport. After researching this problem I have confirmed that this machinery does not damage the Kindle in any way.

If you have any further questions or if this email did not resolve the problem you encountered you may contact Kindle support directly through phone by calling 1-866-321-8851 or using the Contact Us option in the right-hand column of our Kindle Support pages at:

www.amazon.com/kindlesupport"

I was very unhappy with the reply I received, and shot another email back explaining why.

I've gotten a reply already.....and this one makes more sense. It doesn't sound quite so 'stock'

I am more and more impressed with Amazons customer service. :)


"Hello from Amazon.com.

Customer Discussions allow you to share your questions, insights, and views about products available on Amazon.com with other customers. This means that information that is posted to a forum may or may not be accurate. To address the question about weather the post you sent us was verified, I would need that customer call in. Currently there is not a possibility of damaged to a Kindle by the X-ray machinery at an airport. After researching this I have confirmed that this machinery does not damage the Kindle in any way. If there is a problem with a Kindle or Kindle 2 Amazon.com will covered these problems with our manufacturer warranty.

Thank you for writing to Amazon.com."

I am more and more impressed with Amazons customer service. :)


Interestingly that answer coincides with what I said. That an X-Ray machine can not damage a Kindle. Well, unless it got stuck in the conveyor belt or was slammed against it. :rolleyes:

BOb

Interestingly that answer coincides with what I said. That an X-Ray machine can not damage a Kindle. Well, unless it got stuck in the conveyor belt or was slammed against it. :rolleyes:

BOb :rofl: Yes, I know thats what you said, and what you've been saying. And what I've been reading.

I just wanted an "official" statement for the "truth or myth" wiki!

Now, another myth can be put to rest. :D

:rofl: Yes, I know thats what you said, and what you've been saying. And what I've been reading.

I just wanted an "official" statement for the "truth or myth" wiki!

Now, another myth can be put to rest. :D

I give you the honor of adding it. :)

I give you the honor of adding it. :)

uh........I don't know how..........:o

uh........I don't know how..........:o

Be the Wiki. You have to create an account on the Wiki. Then just go to that topic and press Edit. From there it's pretty much like the forum but you are editing/adding what is already there.

Don't worry about making a mistake... everything is tracked and versioned on the Wiki so pages can be recovered or rolled back to previous versions.

BOb

I didn't create an account, but was able to add the info.

Would you check and see if it 'right'? Thanks.

I didn't create an account, but was able to add the info.

Would you check and see if it 'right'? Thanks.

I don't see it. Where did you add it?

I don't see it. Where did you add it?

It didn't post. I tried creating an account, and got this message.


Login error:
There is no user by the name "desertgrandma". Check your spelling, or [[Special:UserLogin/signup|create a new account]].

I don't exist!:rofl:

I didn't create an account, but was able to add the info.

Would you check and see if it 'right'? Thanks.

That's not something I can do. (As far as I know)

Is there some type of email/confirmation system? Did you do that?

I don't recall because I got an account a long time ago.

BOb

You can add to the page without an account. It just uses your IP address instead. I think you'll have to type in one of those wacky looking codes to prove you're not a bot before it saves the page.

Added to Wiki. Let me know if its okay?

The X-ray may not "damage" the Kindle but if you put it through too many times, it may not be able to have any more baby Kindles. :eek::rofl:

Added to Wiki. Let me know if its okay?

See... that wasn't so hard now was it. ;) I just changed the formatting to match the rest of the page and added and link back to the post with the reply from Amazon but everything else is the same.

Good job!

The X-ray may not "damage" the Kindle but if you put it through too many times, it may not be able to have any more baby Kindles. :eek::rofl:

If the K2 is an example of one of its 'babies', then that might not be such a bad thing.......:rofl:

.
"Hello from Amazon.com.

To address the question about weather the post you sent us was verified, Thank you for writing to Amazon.com."


It is probably just the English major in me, but these kind of mistakes :rofl: put credibility issues at the front of my mind :bookworm:

Thank you for contacting us regarding the possibility of damaged to your Kindle by the X-ray machinery at an airport. After researching this problem I have confirmed that this machinery does not damage the Kindle in any way.

www.amazon.com/kindlesupport"


"Hello from Amazon.com.

Customer Discussions allow you to share your questions, insights, and views about products available on Amazon.com with other customers. This means that information that is posted to a forum may or may not be accurate. To address the question about weather the post you sent us was verified, I would need that customer call in. Currently there is not a possibility of damaged to a Kindle by the X-ray machinery at an airport. After researching this I have confirmed that this machinery does not damage the Kindle in any way. If there is a problem with a Kindle or Kindle 2 Amazon.com will covered these problems with our manufacturer warranty.

Thank you for writing to Amazon.com."

It is probably just the English major in me, but these kind of mistakes :rofl: put credibility issues at the front of my mind :bookworm:

Well, the exact same odd little mistake noted above bugged me. I'm on drugs and even I spotted those little gems. I noticed "weather" too .... who knows if English is their first language?? Customer support is global these days .... I'd hazard a guess than 90% of CS reps speak a primary language other than English.

:rofl: Yes, I know thats what you said, and what you've been saying. And what I've been reading.

I just wanted an "official" statement for the "truth or myth" wiki!

Now, another myth can be put to rest. :D

I rather suspect that those of us who have backgrounds in science are better able to answer such questions than Amazon's customer support staff :).

Well, the exact same odd little mistake noted above bugged me. I'm on drugs and even I spotted those little gems. I noticed "weather" too .... who knows if English is their first language?? Customer support is global these days .... I'd hazard a guess than 90% of CS reps speak a primary language other than English.

Still, amazon's english sounds better than what comes out of the mouths of most united states-ians. :D

wow .... just wow

Actually X-Ray's can flip the bits in your FLASH memory but hey, everything is backed up on Amazon's servers so no need to worry right? :D

Just try not to get X-Ray'd on an Orange Day or when the President is in town, when they have the X-Ray machines set to "Lightly toasted".

During high security events they can turn the X-Ray output level up to ensure better visibility into things like unfamiliar electronic devices containing dense things like batteries that look alot like a chunk of C4. Also, when you see the belt go backwards and suck back into the machine? That's them dialing it up for a better look.

http://www.newser.com/article/d96jisig0/engineers-probing-why-mars-orbiter-unexpectedly-entered-safe-mode-6th-time-since-2005-launch.html

Cosmic Ray's, X-Ray's it's all E=mc2 baby.

My advice: take your valuable electronic device out and put it in a separate tub. If you have several devices put them in one layer next to each other, don't stack them. That way they can usually get it on the first pass at low power. When I had to travel heavy and had crazy numbers of chargers and cables mixed in with my gear I've had them run the bag through 5 times. They've been taught not to trust hand inspections anymore. They need to see what's inside those little blocks.

I rather suspect that those of us who have backgrounds in science are better able to answer such questions than Amazon's customer support staff :).


Absolutely you can. However, with Amazon's "official" response, there is now an awareness of a possible problem. They can't say there was no previous knowledge, or hadn't looked into the possibilities.

Should a problem like this arise, I would hope they would warn people so that proper precautions could be taken, such as the ones Scotty suggests.

That is something to consider....:smack:

The X-ray may not "damage" the Kindle but if you put it through too many times, it may not be able to have any more baby Kindles. :eek::rofl: