Anyone get an order confirmation or shipping information yet? I pulled the trigger and ordered one, but it's still showing as pending credit card verification. I've never had an issue with that so I'm guessing they're just not completely processing orders yet.

When did you order it? I ordered Monday, and very early Tuesday it said:

09/23/2008 Preparing for dispatch

I'd appreciate if someone who has bought from Irex before would tell me what that means, and how long it says that before the device actually ships.

Shipping will start on the 29th.

I was hoping they would consider my purchase to be a review sample, and ship it early. Oh, well.

I ordered on Monday as well. I guess I'll need to followup and figure out what is going on with it.

I think the difference might be that I used Paypal and you used a credit card. I don't think it's possible to have a pending Paypal transaction in quite the same way as a credit card.

That makes sense. It could be it shows pending since I don't believe they actually charge the card until it ships. I must admit, after reading the faq, I'm getting rather excited to get this thing in my hands.

I ordered mine on the 23rd with a credit card. The status is still Preparing for dispatch.
Congrats to the early adopters :>

Mine was showing as pending approval until today despite the fact that my card was charged. It switched to payment received to preparing for dispatch today. Hopefully we'll be seeing them ship in the next day.

Well, the story is an old one, and I, like a total chump am in the middle of it again.

In spite of many option available for online stores out there, iRex still seems to insist upon using the one they designed back for the iLiad (consisting of software written by the nephew of the president of iRex for his 6th grade science fair project, a 85 year old half-blind, half lame warehouse worker, and a billing system known as Vinnie who part times as a bouncer on weekends).

They still charge your credit card first. Unlike most billing companies that place the charge on the card to confirm credit, then verify the order and ship (usually a process that takes less than a day), iRex seems to wait until the actual funds are available for use before they will confirm and ship. This adds up to a week to the process and only makes sense if you don't have enough cash to pay for shipping without cashing in.

Continuing on the iRex tradition of over promising and then changing the conditions after the fact, Several days after they started accepting payments (and charging cards), they added a shipping estimate to the product page of 1 to 2 weeks (unheard of in the modern world of ecommerce). Then several posts were placed on message boards by Karel and others indicating an initial shipment run would go out on the 29th. I have yet to hear of anyone getting a shipment confirmation yet, let alone receive the actual product. (My order was placed hours after the website went live and I am still waiting in "preparing for dispatch " along with everyone else).

Remember when the iLiads were stick in some shipping problem in the Phillipines? When are we going to hear that the DR's are all in a Ukrainian cargo ship off the shore of Somalia getting bombed by US warships?

It is so sad that while this company has the technical knowledge to bring truly unique products that can revolutionize the market, they insist on screwing it all up with horrible, cringe inducing marking foul-ups, outdated and incompetent ecommerce and order fulfillment, and inadequate customer service.

I can only hope that a much better company can buy up the stronger technical talents and patents and use them when this bunch inevitably fail.

On top of all that, does any else find it fishy that there are no other videos of the device online yet? Arn't we early adopters normally eager to post unboxing / interface vids ASAP?

Kakyou, the shipping delay info was on the product details page on Monday. The problem is that one does not have to see the product details page to buy the DR1000S. I clicked on a link on the previous page. The shipping delay info was not added until Tuesday.

Moffius, there are no videos yet because the only people who have a DR1000S are the distributors. None have been shipped to customers yet.

If I am in the USA do you think it is better to order direct from IREX or to order from the US distributor at www.ereaderoutfitters.com/
:chinscratch:

If I am in the USA do you think it is better to order direct from IREX or to order from the US distributor at www.ereaderoutfitters.com/
:chinscratch:

I'd order from eReaderoutfitters.. they're more likely to give you a fair delivery estimate :p

What begins to concern me: Tribble posted last time on 24-9 that he would post a video review of the Digital Reader. Since then... silence.

Maybe holidays, maybe a lot of work, but the more and more I think there is a problem and nobody is talking about... :chinscratch:

Hopefully Im wrong.

Gogolo

If ereaderoutfitters' price is comparable to iRex's and your DR1000 warranty is supported locally, why would you buy from iRex's website?

I can't think of any reason not to choose the local distributor, pay in your own currency, and have on-hand support if you have any problems or questions.

Perhaps other distributors haven't received their DR1000 delivery yet. We're expecting our delivery any day and I haven't heard about any problems, as you're suggesting.

The only reason I ordered from Irex is that I thought I'd get it faster. Irex shipped stock to the distributors on Monday and Tuesday. I was expecting them to start shipping to customers right after that.

Boy, was I stupid.

The only reason I ordered from Irex is that I thought I'd get it faster. Irex shipped stock to the distributors on Monday and Tuesday. I was expecting them to start shipping to customers right after that.

Boy, was I stupid.

Sorry, Nate.. it wasn't my intention to rub it in :P

You weren't rubbing it in. I'm just mad at myself for not realizing Irex would pull this crap.

Nate, it wasn't my intention to rub it in either. I was replying to davidspitzer's question above, not criticising your choice.

If there was a problem with delivery of the DRs, I'd expect iRex to have informed distributors. We knew about the new range for several weeks before they were released (but distributors/resellers were sworn to secrecy).

Well I've had a notification from UPS that mine is expected to arrive on Tuesday 7th, however as I shall no doubt be out it will add a day or 2 before I get it...

Howard

Check the iRex forums. No one has gotten a shipment confirmation yet and no one is getting any replies to emails to support either. Karel has gone missing in action.

I keep waiting for iRex to post a big "Going out of business, You've been had" sign on their webpage.

Well I've had a notification from UPS that mine is expected to arrive on Tuesday 7th, however as I shall no doubt be out it will add a day or 2 before I get it...

Howard

I am so jealous. BTW, is Ellesmere Port in Great Britain?

Yes its in the UK.
It will be nice if it does arrive however as I will be away on the 7th I ain't going to get it then. Typical. Mind you it does at least show some progress

Howard

Yes its in the UK.

You might want to add that to the location in your profile. We have quite an international community here. It is nice to know what part of the world folks are from.

BOb

If I am in the USA do you think it is better to order direct from IREX or to order from the US distributor at www.ereaderoutfitters.com/ I used ereaderoutfitters for my iLiad and later for a cover. The process was completely painless, and I recommend them.

I used ereaderoutfitters for my iLiad and later for a cover. The process was completely painless, and I recommend them.

I've placed order over there for DR1000S on 09/24, so far it still has status "Order Received". Haven't got any updates from them either. I guess, we have to wait till iRex actually makes a few readers :)

Unfortunately this seems like typical iRex again. I placed an order on the 22nd and it finally went to ready to dispatch this past week, but they haven't responded to any email inquiries about status. I must say their customer interaction continues to be about the worse I have ever seen.

I must say their customer interaction continues to be about the worse I have ever seen.

You've obviously never dealt with Bookeen, then :D.

Precisely!

You've obviously never dealt with Bookeen, then :D.

:rofl: No, I haven't had that pleasure!

I think I get more annoyed by this since my career has been in the customer service area from entry level to executive levels and I just can't believe any company can be this unresponsive. I can only hope they give more focus to their BTB market, otherwise no matter how unique their offering may be they simply won't survive. I believe they have great technology, but are clueless in how to run a business. I would love to get in there and just rip it apart and put it back together the way any decently run company should be.

I've ordered three iLiads, two direct for iRex and one from eReader Outfitters (the last one I wanted delivered to the US, so it seemed to make sense to order from a US company).

I have had better luck with iRex. The iLiad ordered from eRO arrived without a charger adapter. I queried eRO about this, both by phone and by email and got no response whatever. I've let the matter drop because I actually have a couple of adapters that I got with the other units, but I would not order from them again.

I believe they have great technology, but are clueless in how to run a business. I would love to get in there and just rip it apart and put it back together the way any decently run company should be.

I think that, unfortunately, it's a very common failing of small tech companies. Great at innovation, lousy at customer service.

I think that, unfortunately, it's a very common failing of small tech companies. Great at innovation, lousy at customer service.

Very true. Typically why the startup folks are not the best ones to run an established business. Innovation is their strong suit, not operations.

And, as a reminder, they didn't intend to be in the direct-to-consumer business in the first place.

I'm beginning to wonder if they moved support in-house because they didn't want to pay for it at all.

Here is a crazy idea. Get to iRex through there partner. Call or email E- Ink. They maybe no better because they may say we are not their direct customer. However their sales depend on companies that can sell their product. If they are made aware of the non-existent customer service at iRex and how it is making one rethink E-ink products in general then maybe some pressure will come from a place iRex cannot ignore.

http://www.eink.com/contact/index.html

What are you all whining about? Until the devices arrive nothing can be said about the quality of the support.
It was stated on the site (ships within 5-10 days). I've been patiently waiting 9 days for shipping confirmation, I can wait another 5 and then I'll get nervous.

Those of us who ordered on 22 September have been waiting eleven business days.,

well, to play devil's Advocate/Tom Cruise:
"ships" != "arrives"

well, to play devil's Advocate/Tom Cruise:
"ships" != "arrives"

True. But one would assumed shipped == shipped. Irex has successfully disproved that theorem.

What are you all whining about? Until the devices arrive nothing can be said about the quality of the support.
It was stated on the site (ships within 5-10 days). I've been patiently waiting 9 days for shipping confirmation, I can wait another 5 and then I'll get nervous.

It is more than the number of days. Almost all businesses will respond to an email even if it is just to say sorry for your wait the reader will be out soon or in X number of days. iRex just stops communicating. Karel on the iRex Forum is like a ground hog. He pops up for a moment then answers a few questions and returns back into the hole. Everyone on the iRex forum site is screaming to communicate with him. The guys title is iRex Community Manager. He isn't a programmer taking on the forum as a second job. I am sure he has other responsibilities but this is another example of amazingly bad, I mean the worst I have ever seen customer service. It is just pitiful. So it really doesn't matter if all we are doing is whining. It is the responsibility of iRex to respond, period.

What are you all whining about? Until the devices arrive nothing can be said about the quality of the support.
It was stated on the site (ships within 5-10 days). I've been patiently waiting 9 days for shipping confirmation, I can wait another 5 and then I'll get nervous.

Also, for those who ordered on the 22nd the store indicated "in stock" at that point. The "ships in 5 to 10 days" didn't get placed on the site until a few days later. Delays happen, but they seem to happen with iRex much more frequently. In addition, their absolute lack of response to any inquiry frustrates many people and is just poor business practice.

The business behaviour of irex reminds me of Apple. A lot of freaks who would buy anything offered new and they don´t care about customer service.

I suspected that behaviour before so don´t order yet. Relax and wait until they have their act together.

I don't see how iRex is similar to Apple. And since when Apple doesn't care about customer service?

I don't see how iRex is similar to Apple. And since when Apple doesn't care about customer service?

For instance they don't care for older custormers. We have some PowerPC Macs at the university and they don't care to support Java 1.6 for that machines (only on Intel machines).

You can throw away your hardware and buy an Intel Mac?

Power PC users had good three years run after Apple transitioned to the Intel architecture (and yes, it sucks if you bought new G4/G5 system in 2005). Granted, it could be even longer run, but with Snow Leopard being Intel-only, it probably wont happen.

Apple is not perfect, but where they can, they try to (or being forced to) help customers. They are also very slow releasing new versions of JDK. So if a lot of Power PC users complain/threaten about Java support, Apple might do something.

To answer your question, I would keep PowerPC and get Intel Mac.

Well, you may all be interested to note my DR1000S, with cover, arrived this morning and is presently charging up.

It is a big beast and so should make pdf reading a breeze.

Howard

Well, you may all be interested to note my DR1000S, with cover, arrived this morning and is presently charging up.

It is a big beast and so should make pdf reading a breeze.

Howard

Oh good.

Do post some pictures and your impressions when you have time.

Okay,
here are 2 quick photos of both the Cybook & DR1000S in their cases & on.

(I hope):)

Okay,
here are 2 quick photos of both the Cybook & DR1000S in their cases & on.

(I hope):)

Wow, that's huge next to that little cybook.

So pthwaite, congrats, you seem to be the first enduser getting one :locked::drummer::joker:

If you have the time, we like even more pictures (also bigger ones), impressions, thoughts etc. Feel free to write a lot :D

Thanks
Gogolo

Yip, it seems to be shipping: http://forum.irexnet.com/viewtopic.php?t=2910.

Looking forward to it :cool:

My order at eReader Outfitters just went from Customer Order Received (ordered 9/22) to Backorder. I'm not happy about the delay since my CC was charged on the 22cnd.

Has anyone who ordered from eReader Outfitters had their order shipped yet?

Just got an email saying that ereader outfitters has shipped my DR1000s. She be here in two days. Web site still says my order is backorder. Good news! I'm happy now.

eReadern Outfitters: same email. I have held off on joining the impatient crowd until now.

But seriously: what real business charges their customers UPFRONT for the FULL AMOUNT. And then does not deliver... I don't know if that is required by any iRex partner because iRex will charge THEM the full amount upfront as well, but from a consumer point of view it is really bad.

Also, that leaves 2 possibilities:
- There is an unexpectedly huge pool of people who are willing to throw $800 at an almost experimental single-purpose device (I didn't think so, but hey, exceptionally *I* am one of these people myself for the first time (and last one))
- Their production capability is so low that they are not even able to fulfill FIRST-DAY orders (like mine), never mind everybody else who didn't jump on it immediately. Now that would be just pathetic.

I'm not holding my breath. And I'm holding my money only until the next CC bill is due. I always pay it in full, but not for an undelivered product. At that time I will contest the charges, request a chargeback (and pay the remainder of my bill).

But seriously: what real business charges their customers UPFRONT for the FULL AMOUNT. And then does not deliver...


Apparently companies outside the US are not required to do that.


And I'm holding my money only until the next CC bill is due. I always pay it in full, but not for an undelivered product. At that time I will contest the charges, request a chargeback (and pay the remainder of my bill).

Your risking a double billing cycle interest charge if you do this. Pay the full amount. You can still get a chargeback even if you've paid the full bill.

BOb

Power PC users had good three years run after Apple transitioned to the Intel architecture (and yes, it sucks if you bought new G4/G5 system in 2005). Granted, it could be even longer run, but with Snow Leopard being Intel-only, it probably wont happen.

Apple is not perfect, but where they can, they try to (or being forced to) help customers. They are also very slow releasing new versions of JDK. So if a lot of Power PC users complain/threaten about Java support, Apple might do something.

To answer your question, I would keep PowerPC and get Intel Mac.

Apple also takes personal information as granted (asks it in the installation process) - think about it, hell would break loose if Microsoft would try that.

And about that: What would happen if Microsoft would announce the new Visual Studio only works on Intel Quad Core (even if it wouldn´t be necessary on the hardware level) ...

I will keep the machine and will install Debian Linux on it. Java will work fine on that machine and Apple has leeched enough money from my poor student pockets.

My next investment will be an Irex Reader ... despite the worst customer service they have the best hardware so far (you can´t say that for the apple hardware).

My next investment will be an Irex Reader ... despite the worst customer service they have the best hardware so far (you can´t say that for the apple hardware).

Same here, eReaderOutfitters shipped mine DR1000S today.

News update from irex shop customer base.

order date 23/09/2008
order status "Preparing for dispatch"

it's true... :smack: my news is nothing news ! :rofl:

Your customer service make me proud to live in the wonderful world of irex shop :thumbsup:

Same here, eReaderOutfitters shipped mine DR1000S today.

My DR1000S will arrive from eReader Outfitters this morning! :yahoo: They seem to have really good customer service, Jeff has been especially helpful.
CJP

But seriously: what real business charges their customers UPFRONT for the FULL AMOUNT. And then does not deliver... I don't know if that is required by any iRex partner because iRex will charge THEM the full amount upfront as well, but from a consumer point of view it is really bad.


Booken, for one. Lots of companies do, in fact. As long as the customer is made aware that they will be charged at the time the order is placed, it's not illegal to do it.

Booken, for one. Lots of companies do, in fact. As long as the customer is made aware that they will be charged at the time the order is placed, it's not illegal to do it.

Oh, I was not questioning the legality. I'm sure that like any company they make sure they have their legal behind well covered. But that doesn't make a good practice. If I had had an alternative I would have chosen that one, rather than give them my business. (Or simply not purchased it in the first place (as I have done in the past))

But I've been waiting for a device like this for years (see my list of ebook devices) so they were the first ones to sucker me into this kind of deal.-_-;;

In all fairness, yesterday I had an email from eReader Outfitters in my Inbox: the reader is on the way, so all ends well (did I just jinx it?)

In all fairness, yesterday I had an email from eReader Outfitters in my Inbox: the reader is on the way, so all ends well (did I just jinx it?)

You are lucky. I ordered the 22th directly from irex. I received an email the 23th "preparing for dispatch". And since then... nothing. And, of course, the money has already been discounted from my bank account.

What angers me :angry: is that I live in Spain. If they send it from Netherland, it can arrive within the day. And people are receiving it in USA! So they are ignoring their direct customers and are giving preference to the retailers.

Has anybody ordering from Irex any news?

I ordered from them directly on the 22nd as well and have been in preparing for dispatch for awhile. I received an email from them yesterday saying they would have stock in 5-7 days. They are obviously supplying their resellers first which I wouldn't mind if they were clear about that. I ordered direct from them thinking I would receive it sooner, but that was obviously a faulty assumption. They continue to be an absolutely horrible company to do business with.

Has anybody ordering from Irex any news?
Today i have received an email from UPS. The delivery from iRex is scheduled for the 14th.

Seems ereaderoutfitters has finished the first batch.

Has anyone who ordered in the past couple of days got any confirmation?


Thank you!

Jeff from Ereaderoutfitters said he would get in a new batch next week.

Seems ereaderoutfitters has finished the first batch.

Has anyone who ordered in the past couple of days got any confirmation?


Thank you!

I received mine yesterday, but I did pay for quick shipping - Air.

it still says payment complete - no shipping status
:chinscratch:

Ordered an iRex Digital Reader 1000S Monday September 22 from the Netherlands @ the Irex shop.
Status has been "Preparing for dispatch" ever since ...
No response to my email asking for a delivery estimate.
Am becoming slightly frustrated at this point :(
Has anyone who ordered in the irex shop received their reader yet?

No, I don't believe anyone who has ordered from the iRex shop has received their order. I ordered mine on the 22nd and I'm still in preparing for dispatch. They sent an email last week saying they expected to ship this week, but I don't believe anyone has any confidence in iRex estimates.

I ordered mine on the 8th of October - Have not heard a firm ship date as of yet

Jeff has a new update for ereaderoutfitters.com

10/14/08- iRex is working day and night to catch up on DR1000S and 2nd Edition back orders. We are tracking your position in line and hoping for information from iRex about when they will ship. Order online or call and reserve yours today. 1 925 600 0920


-- Now you can get in the line for a reader without being out $800 bucks while waiting.

unless you payed via paypal - ;)

I ordered mine on the 22nd and I just got the shipment notification. The status is still showing as preparing for dispatch on the iRex store, but it looks like they are starting to ship the initial orders.

I received mine today (ordered 23rd).

Mine should be here tomorrow morning after I leave for a weekend trip! Oh well, it will be waiting for me on Sunday.

Anyone hear anything from ereaderoutfitters? I've placed my order Oct 9th, and still heard nothing from them (I do know the notice on their web page). IRex is indeed a surprising company...this level of frustration and unfaithfulness, I've never seen yet..I hate to see notice like "please be patient".

Jeff (at ereaderoutfitters) has been pretty good at posting updates on his site. Whatever is there is probably up to date.

Jeff (at ereaderoutfitters) has been pretty good at posting updates on his site.WHatever is there is probably up to date.

The funny thing is Jeff does not give a rough estimate when the next
batch will arrive.

He could have asked Irex for a more definite answer.
Based on daily production and current order status, Irex should
be able to give this answer, unless their PM totally messed up.

All I can say is Irex is beyond imaginable.

I just got an email from Jeff saying that rought estimate is late next week or later. He says IRex would announce something next week, but no specific details about what it is. I'm desperately waiting for PlasticLogic into this market.

My order on ereaderoutfitters, that I ordered on the 9th of October, went from payment complete to backordered!


:eek:

Hi, I ordered from Libresco on 6 October, no sign of delivery yet. They said in their emailed receipt that delivery can take up to 2 weeks but "usually we do better than that !". Looks like they are out of stock & depending upon Irex to replenish it. Unlikely that it will arrive any time soon which is a shame. Not sure whether to wait longer or to cancel the order. I requested an update from Libresco to help me to make a decision but haven't had any reply. Problem with forums is that usually people with unhappy experiences tend to post which is understandable (I would too if there was significant mismatch between manufacturer's claims & device performance) so there is no way to tell if there are many happy users out there with good battery & other performance from DR1000. I would appreciate advice from experienced users here. Much obliged.

Regretfully I have decided to cancel. Not Libresco's fault at all, their comms previously was excellent but they are obviously hamstrung by lack of stock. Probably also not Irex's fault entirely (maybe demand more than expected like iPhone 3G but afaik Apple didn't charge a priori, people just had to wait for stock & paid only when iPhone was in stores to buy) being a small company. I intended to buy 3 after trying the first but unfortunately I can't wait any more. Plus the issues reported here & poor response time from Irex in their forum. The clincher was that if I performed like this in my line of business, I would lose customers in droves (sole trader, innovative work, few other providers but I would still lose work) so I am not prepared to put up with anything less from others. I wish them well but I don't agree with some members who make out that people complaining here are wrong to do so. It is a matter of professional service and attitude, nothing less should be acceptable and while mistakes (omission/commission) do happen, the best way to establish a loyal customer base is to say a few words to explain the delay, the bugs, the issues. I am sure that would serve to calm many aggrieved customers. In my line of work I would get sued if customers were dissatisfied. I intend now to go for a tablet pc or umpc (Fujitsu 2010 is reported to have 9-11 hours battery life !), although they may be a lot more expensive & heavy (1.5-1.6kg), at least they are ready to buy, I can live with LED backlit screen, I will just buy the one instead of 3 DRs. Pity about Irex, it does look like a great product, perhaps e-ink technology is just beginning to fly & Plastic Logic may or may not come out with a great product. For now, I will stick with a good tablet pc. Wish you all well and hope that Irex's DR line gets better & makes big waves in the future. It is not for ME yet !

I intended to buy 3 after trying the first but unfortunately I can't wait any more.

I'm curious... what's your alternative? You must have a need for the 4 devices? Generally when people say they can't wait anymore they go elsewhere. In this case there is no elsewhere to go. The only other possible options, Hanlin V9 or Plastic Logic reader are not projected to be out until Summer 09 so you will be "waiting more" for either of those.

BOb

He is going with a laptop/tablet convertible, BOb.

Hmm, does anyone have an idea of current stock of DR1000S at the moment? The first set of users who placed their orders are still receiving, or waiting to receive theirs, so this does not look near future customers like me.
Do you have an idea about the expected waiting time for the orders placed in the next two weeks?

Kind regards
Seref Arikan

He is going with a laptop/tablet convertible, BOb.

I don't know how I missed that... sorry. But, going from 4 devices to 1 is quite a big change.

BOb

Hi fellow members, Another update ! Just heard from Libresco (their local MD is excellent) that they have just received stock in UK ! I agree with Pilotbob that going from 4 devices to 1 is a big change. Actually it was 3 (for now), one for me & one each for son (law student) & daughter (medical student) based upon the fact that I spent many years as a student & then trainee being bound to desks or lugging heavy textbooks around. I went from 3 potential DRs to 1 tablet because my sprogs don't wish to lug a heavier tablet pc around but can see the advantages of DR with its much lower weight. If Irex can pull its socks up & fix bugs & sort out battery life, this looks like a great device. The screen size & light weight attracted me to it first but the other goings on put me off. However, I did have qualms about the weight of tablet pcs (I have a Motion tablet 1.7kg which is a bit knackered & I prefer to use it on desk rather than hold it as it does pull my arm off after a while !) but at least they are readily available & battery life is fast catching up (looks like most tablets or umpcs can beat DR's battery life as it stands). I have emailed Libresco that if they can deliver asap I will still stick with DR. Only caveat is if Irex (in its infinite wisdom) decided to use a single 1300mah battery in the DR, will firmware upgrades be enough to increase battery life substantially, when the battery itself is a bit of a wimp from the start !!? In any case, if Libresco can deliver quickly, I will not cancel because its MD's technical knowledge & response time is very good & quick (outstanding in fact). I will probably bite the bullet & get 1 first, try it out & buy the others later. At least it is good news from Libresco that DRs are in stock in UK. As you all have taken the trouble of reading my long winded postings, I will reciprocate by posting a review of the device if it does arrive & I don't cancel. Thanks to you all. Raj

Hi David,
I have some encouraging news. There will be an announcement from iRex tomorrow indicating why they are late and when they will deliver.

Regards,
Jeff

I hope it's good news :2thumbsup

Hi David,
I have some encouraging news.
It is funny that Irex's announcement becomes an encouraging news...

I am assuming the announcement is that they are waiting to ship out (in less than 1 week) units with a larger battery and updated power management software oh and a free case. Might as well dream big...:rolleyes:

I am assuming the announcement is that they are waiting to ship out (in less than 1 week) units with a larger battery and updated power management software oh and a free case. Might as well dream big...:rolleyes:

I am 100% sure they will NOT be announcing that.

BOb

I would be happy with an actual ship date that is in October

I order mine in Oct 4th, still not shipping now. I phoned their customer support, she just said that ‘we ship every day, just wait'. Oh, bullshit

does not really have any update in terms of expected ship dates :blink:

no ship date in site and a battery life of 3-6 hours? I am wondering like a saw in another thread if I would be better off with a thin slate tablet PC like the Motion LE1700? I see them on ebay for about the same price

3-6 hour battery life was because of a software bug, they said they will be releasing a fix for that soon. Probably before yours is shipped. :2thumbsup

:blink:

by the time it starts shipping again the plasticlogic reader will be out


here is a timeline of emotions I have felt so far trying to buy one of these

:chinscratch: :thumbsup: :) :blink: :eek: :smack: :( :angry:

no ship date in site and a battery life of 3-6 hours? I am wondering like a saw in another thread if I would be better off with a thin slate tablet PC like the Motion LE1700? I see them on ebay for about the same price

Well... if you want a tablet you would. However, I don't think many tablets these days do more than 3-4 hours on battery either.

BOb

I really want the Digital Reader - I am just so impatient - I wish they could get their "stuff" together and issue firm ship dates for people whose money they are holding

Ereaderoutfitters says they shipped some today...did anyone receive an email from them? I ordered at Oct 9th and the status page still displays backorder.

Mine shipped today from eReaderOutfitters.

I also ordered on the 9th and it still says :(

BACKORDERED

Morf when did you order yours?

I'm not sure when the date would be because I was on a list and paid when he got to my name, but we were in contact since the 29th of September.

I too ordered on the 9th of October and it says BACKORDERED, so I assume and hope that it will ship out next week.

haha, finally, I got an email from ups said that my DR1000s was in shipping! it will arrive on 27th Oct, really good news! But my order status in irex online shop remain unchanged.

In ups website, it says 'Your package is in the UPS system and has a rescheduled delivery date of 27/10/2008. '

According to the official statement (http://i-to-i.irexnet.com/2008/10/21/irex-official-statement-about-recent-issues/) there are/were issues with the webshop, so don't worry about it, the important thing is that UPS has it.

Does anyone happen to have the customer support number handy? It seems to have quietly disappeared from the Irex shop site, and given their known inability to respond to emails...

EDIT: Wonder of wonders, I actually got a reply to my email! In under 2 days even!

They don't have a phone number anymore. Email or the online ticket system is the only way to contact them.

A lot of people have complained to them about the lack of phone support, I'm hoping they'll add that back.

Irexshop.com or ereader outfitters?

I am in US. Not quite sure about the current order status.

Anyone got up-to-date information?

Thank you.

At first it seemed ereadoutfitters was faster, but I think everyone is on par now, no stock anywhere. At ereaders, my order is still on backorder despite them saying that they would ship all backorders out this week, but doesn't seem to be they will...

At first it seemed ereadoutfitters was faster, but I think everyone is on par now, no stock anywhere. At ereaders, my order is still on backorder despite them saying that they would ship all backorders out this week, but doesn't seem to be they will...

Then nobody should trust their CEO anymore.

I can not imagine how many orders they received.
They must have made a fortune! or...

Ereaderoutfitter update:

10/31/08- iLiad 2nd Editions in stock. iLiad Book Editions in stock. We are catching up on DR1000S back orders; product is en route and we will ship on Tuesday.

Here's keeping my fingers crossed!

I listed one for sale in the flea market area if anyone is interested. In just out of box condition and has never left the house.

They don't have a phone number anymore. Email or the online ticket system is the only way to contact them.

A lot of people have complained to them about the lack of phone support, I'm hoping they'll add that back.
Thanks Shaggy.

I did receive a reply to my email, so maybe things are improving. I'll wait and see if my DR actually ships within the time period they say before I decide though.

If anyone lives in europe and wants one, I ordered mine today on http://iliadreader.co.uk/ by phone and they ships tomorrow.

Here's a copy of the email I just sent to iRex. Maybe it will have some effect on things, but I doubt it - it's nothing they haven't heard before.

Re: Order #16811

I'm curious what 'Preparing for dispatch' actually means in iRex terms. Usually it means packing the goods for delivery, putting an address label on them and shipping them. This should not take the 6 days it has taken since it entered that status, so obviously it means something else to you.

Is it possible to get an *actual shipping date* for my order? 99% of retailers and wholesalers the world over can do this - usually within a day of the order being placed. You don't seem to be able to offer more than the vague "between 2 and 3 weeks", even though you have had over 2 weeks to work it out. Given history, I have no confidence whatsoever that even that vague timetable bears any resemblance to reality.

Has it occurred to any of you that this vagueness and lack of any meaningful communication with your customers is the reason that your customer service is pilloried by pretty well everyone? If you don't have stock (or whatever the issue is), just say so. People, in general, can cope with most things so long as they know what is happening. It's being left in the dark that gets people angry.

Stephen Silk

Just emailed me that although they were expecting stock today irex just shipped it today, so it will probably be into next week to fill some of the backorders they already have and 2-3 weeks for new orders. Its now been a month since I plunked down my $750 and still no product.

Ereaderoutfitters have been stellar with communication and it is certainly not their fault for the delay but it is very fustrating non the less

either that or they have little elves handcrafting each one

:smack:

Finally Shipped - I ordered on the 9th from ereaderoutfitter's and it went out UPS today

Surprise: I got a reply to my email of a few posts back. Non-Surprise: Apparently there's been a delay and my DR won't ship until the week of the 17th. I wonder when/if they were planning on mentioning this to me if I hadn't emailed them? I also have no confidence that there won't be another 'delay' once that date rolls around.

Surprise: I got a reply to my email of a few posts back. Non-Surprise: Apparently there's been a delay and my DR won't ship until the week of the 17th. I wonder when/if they were planning on mentioning this to me if I hadn't emailed them? I also have no confidence that there won't be another 'delay' once that date rolls around.

did you order from ereaderoutfitters or iRex

iRex. Sorry, I should have been more clear.

Being in Australia there aren't a lot of options unfortunately.

of a reseller in the UK that supposedly has stock right now, perhaps they ship to Australia

I suspect it would take longer to get the refund from iRex than their shipping will. Though if I get another delay I'll be seriously considering it.

It arrived today via UPS - started right up and seems to be ok but the stylus is loose fitting - a little tape should solve that - it is kinda of sad that i have to do that though

...of increasingly nasty emails to iRex. Sent a few moments ago.

Re: Order #xxxxx, placed Oct 21st.

In your response to my initial enquiry, you told me that you expected to ship my order within the expected timeframe - 2-3 weeks. That would make it sometime between the 4th and 11th of November.

Your second response - again in answer to an inquiry from me, god forbid you should actually communicate with a customer proactively - told me that there had been a 'delay' (no explanation of why or what had caused it of course) and that it would be shipped in the week of Nov. 17th.

Well, we're now halfway through that week with no change in my order status. Given your obvious inability to tell the customer anything without a gun held to your collective heads I am forced to ask yet again about the status of my order. And this time I want the exact date this week that it will be shipped. You have three choices - today, tomorrow or Friday (assuming somebody even bothers reading this today). If it is not going to ship this week, or if you give me a date and it does not ship on that day, then I would like to know what compensation you will be offering me for your continued fraud.

I am aware of resellers that actually have stock and would be happy to ship it to me even here in Australia. I would cancel my order with you except that you, unlike every other retailer in the world, charge the buyer's credit card at time of order instead of time of shipping. So you have my funds and I don't have my order.

It occurs to me that that could be a possible reason for you charging at order instead of shipping. I wonder, given your utterly abysmal level of customer service, how many orders would be cancelled if you didn't already have the customer's money?

Let me understand this correctly. If I were to order from iRex directly they'd charge my card and give no guarantee of delivery in the timeframe they'd state? If that's so, should I then trust the UK distributor, Libresco (?) to do it right, and that is, not charge until the goods are in stock and ready to be despatched? I did phone the UK firm and a message was left for the MD to call me back as I was interested in the availability of the 1000 SW. He's not returned my call which now makes me think that iRex-come-others cannot be relied upon?

Let me understand this correctly. If I were to order from iRex directly they'd charge my card and give no guarantee of delivery in the timeframe they'd state? If that's so, should I then trust the UK distributor, Libresco (?) to do it right, and that is, not charge until the goods are in stock and ready to be despatched? I did phone the UK firm and a message was left for the MD to call me back as I was interested in the availability of the 1000 SW. He's not returned my call which now makes me think that iRex-come-others cannot be relied upon?

I can't comment on anything but my own experience dealing with iRex directly. Others may have information regarding their experiences with various distributors.

I'd recommend reading this whole thread - there is a lot of food for thought here.

...in a series of increasingly pointless emails from iRex.

Dear customer,

Your order is still scheduled to be shipped this week. We do not give exact shipping dates as these can be subject to change. You will automatically receive a tracking number when your order has been shipped. If you have any further questions, please do not hesitate to contact us.

Kind regards,

The iRex Shop

Shipping dates can be subject to change? You don't say! Why do they think I want them to commit to one?! I want to know if it's worthwhile waiting for them or if I should go elsewhere.

...of increasingly nasty emails to iRex regarding my order.

Sent a few minutes ago.

Re: Order #xxxxx

In response to your email, which states:

"Your order is still scheduled to be shipped this week. We do not give exact shipping dates as these can be subject to change."

Why the hell do you think I want you to commit to a firm shipping date??? Given the ongoing delays I want to know if it is worth the trouble of requesting a chargeback on my credit card and ordering from someone who actually gives a damn about their customers.

My order may still be scheduled to ship this week, but it was 'scheduled to ship' two weeks ago as well and that never happened. Please tell me why I should believe a damn thing you say? Your entire business model appears to be based on lying to your customer base. I'll give you some examples, directly from your own website:

DR1000S - "Ships within 2 to 3 weeks." - no it doesn't

DR1000S - "The chargeable built in Lithium Ion battery has sufficient power to last for days." - only if you don't actually turn it on and even then it's only a maybe.

iLiad v2 - "Fortunately, your iLiad will allow you to read and write for up to 12 hours* without recharging the battery."

I could add many, many more simply by going through your own forums.

So, I want a committed, firm shipping date, beyond which I shall be forcing a refund from you and taking my business elsewhere. Given that there are only 2 days to go in this week (which my order is allegedly still scheduled to ship in) this should be possible for an organisation with even your level of incompetence.

Stephen Silk

...of increasingly nasty emails to iRex regarding my order.


Did you ever hear the expression, "You catch more flies with honey than with vinegar"?

If you think the device is so bad, and iRex is so bad, why do you even want it?

Believe me, support people do not want to help you more when you send an email like this.

BOb

Did you ever hear the expression, "You catch more flies with honey than with vinegar"?

If you think the device is so bad, and iRex is so bad, why do you even want it?

Believe me, support people do not want to help you more when you send an email like this.

BOb

You may notice Bob that I've said nothing regarding the device itself. I don't have a problem with it, otherwise I wouldn't have ordered it.

I do however have a problem with the lack of customer service displayed by iRex. They really need to make a decision - either they are a wholesaler and should sell only through distributors or they are a retailer and should treat sales and customer service seriously. Currently they're trying to do both, and neither is being done properly.

You have also only seen the last few of the emails I have sent. They didn't start off with the tone of the last two - they got to that point as I became increasingly frustrated and angry with the ongoing BS I was being given. If they had just been honest and up front with me (and I suspect others) then I wouldn't have had any problems. But trying to find out *anything* was like pulling teeth and when I did it more than often was incorrect - whether by design or incompetence I don't know.

Apparently it shipped two days before they managed to tell me about it, before the last two nasty emails. Now, if they had decent systems, then the notification would have gone out at the same time as the shipping order did, saving everyone a lot of grief.