Hi-

My computer runs Windows XP. My Sony eBook Library software worked fine with my PRS-500 until I migrated to a new hard drive. When I first start up the computer, the icon for the software is normal, but after its been running for awhile, icon switches to generic windows icon. The software would not reinstall, but it worked fine, so I just left it. But now I just bought a new PRS-505. I tried to reinstall with the new disk, it wouldn't. I tried to uninstall, it wouldn't. I tried to delete the folder and reinstall--no luck. I installed my old Connect software (which worked) and let it control the software update---no dice. I always get the same message, whether trying to install or uninstall----

"The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'ebook Library by Sony.msi' in the box below"

Can anyone give me advice?




Jean:help:

Can anyone give me advice?


Sorry, never seen these problems. Have you tried Sony support?

BOb

I put in a request to them but haven't heard back. And it's kind of hard to give them all the details when a 255 character limit in the describe problem box barely covers the error message!