It tumbled, spilled really, out of the Volvo to the parking lot. Picking it up, I noticed the battery had fallen out, odd to have the screen on with no battery.

I put it all back together and it worked fine. The next morning it began to freak out again. It worked when I put it in my desk drawer, did not work when I took it out.

I gave it to the Electronics Shop. Dropped it off at the end of the day, by the time I reached the front gate the called me to say it was fixed. THey opened the round portal next to the battery and reconnected a loose connector to the screen.

Fine. I stopped by this morning. It is dead again. Lines across the screen. Resetting gives us a silver thermometer as it reboots. Then nothing. The connection to the screen is broke.

What do you think of the options? Does this thing has a warrantee?

If you dropped it, it hardly seems reasonable to expect a warranty repair, does it? Warranties are there for manufacturing defects, not "user abuse". Dropping it out of your car onto concrete (or whatever) is not within the range of activities that the device was intended for :).

Find, be reasonable. See if that gets you any friends.

But of course you are right. On the other hand, who the heck else save Amazon repairs the things? Am I supposed to trash it?

And on a related note, how long is the back order nowadays?

Oh absolutely, you'll need to return it to Amazon for repair. I'm just saying that it might be as well to expect to be charged for the repair :).

So, after listening all these years to owners bragging about how safe Volvos are, in turns out they don't protect Kindles from falling out.

Ridiculous that they don't provide a special seat belt for the device. I'd insist that Volvo pay for the repairs. :D

Sorry to hear about your problem. While some really good electronic repair shop (if you can find such a thing) might be able to repair it, doubt it as they would not have parts, wiring diagrams, etc. I don't see any way other than shipping it to Amazon and keeping your fingers crossed. If fixed, get a special automobile baby seat for it.

I've yet to talk to anyone who got one repaired, replaced yes but not repaired

I would contact Amazon and see what they say. Amazon touts their drop test video, so I think it is reasonable to see what they will do in your case. It is not like you dropped it from a great height or from a moving vehicle. I would think that Amazon would want to work with you - not only is a broken Kindle worthless to you, it is worthless to Amazon because it won't generate sales.

Hope things work out.

The 'lectronic Shop has it spread out across a work bench. They are hoping putting it back together really well will make it right as rain. Or not.

Since I am in Saudi Arabia, returning it is almost too much trouble to bother with. Almost.

OK, smart guys. How do I cancel my New York Times subscription?

Stop paying for it?

Just go to your Kindle subscriptions online and cancel it. Navigate there via the Kindle link on Amazon's front page in the drop down menu on the left. At the moment, Amazon is featuring the Kindle on the front page so you won't need to use the drop down menu. Once you click on the Kindle link click on the "Manage your Kindle" tab and your subscriptions are down the page.

HTH

Find, be reasonable. See if that gets you any friends.

But of course you are right. On the other hand, who the heck else save Amazon repairs the things? Am I supposed to trash it?

And on a related note, how long is the back order nowadays?

Don't you think it's reasonable to have them repair it without cost? Well, i guess it depends on how it was dropped, but I mean they did advertise through the drop test. They're not obligated, but you should try to ask them and see how they'd respond. I mean that WAS one of the reason why you bought amazon kindle right? You saw the drop test.

Get back to us.

I personally bought Lenovo laptop because they advertised durability. If just a little small accident caused the laptop to break, I'd think they're dishonest for advertising the durability factor. But so far, I stepped on it, spilled things on it, etc... it's still alive. And I'm currently advertising for them cause I'm satisfied.

Well I presume having the electronics people poke around with the fool thing voids any warrantee.

Amazon sent me a nice note on how to cancel the subscription. Easy once you find the correct page.

That simply sucked.

I can see how if I have a Kindle I suspect could be fixed without amazon's help, i would probably do it myself as well both to save shipping cost and shortening the length of time to get my hands on it again.

Ask them, I'm very curious myself how Amazon would handle these issues.

As long as you're rebuilding it... change the ugly case?

I tried to resist. Not hard, but I did try.

How ill they handle it? Here you are:

Greetings from Amazon.com.

I am sorry to hear about your damaged Kindle. At this time, we do not
have any repair options available for you. While I am not aware of
any specific plans for such a service, I have passed your interest
along to the Kindle Team for their consideration.

Thank you for shopping at Amazon.com.


So it's disposable!

How ill they handle it? Here you are:

Greetings from Amazon.com.

I am sorry to hear about your damaged Kindle. At this time, we do not
have any repair options available for you. While I am not aware of
any specific plans for such a service, I have passed your interest
along to the Kindle Team for their consideration.

Thank you for shopping at Amazon.com.


So it's disposable!

The way I read the message is like this:

Greetings from Amazon.com

We have bad service, so purchase other brands otherwise we'll send you the same message again once you've broken your second one.

Thank you for shopping at Amazon.com

You've just talked to the wrong person, message someone else until one of them knows of an existing plan.

Likely that any major repairs would be quite expensive. I've seen some repair estimates for the Sony readers ( screens for example) and you just as well buy a new reader. Amazon may be thinking you break it, you buy a new one. If its a warranty thing, they send you a new one. I'm not saying this is good, just that this may be the way it is

Likely that any major repairs would be quite expensive. I've seen some repair estimates for the Sony readers ( screens for example) and you just as well buy a new reader. Amazon may be thinking you break it, you buy a new one. If its a warranty thing, they send you a new one. I'm not saying this is good, just that this may be the way it is

I think you might be on the right track.
And that's why his next one shouldn't be another Kindle.

The Kindle gets me the New York Times, that is very addictive as I live overseas.

I'm quite shocked to hear that there's no repair service available. All the other eInk readers I know of (Sony, CyBook, iLiad) can be repaired. That would definitely make me think twice about buying a Kindle, even if I were able to do so :(.

Maybe I am too naive but I am totally shocked by that response from Amazon.

In fact I just cannot believe they will not even look at it (what if it was just that a wire was loose?)

Maybe I am too naive but I am totally shocked by that response from Amazon.

In fact I just cannot believe they will not even look at it (what if it was just that a wire was loose?)

I don't believe they support product outside the USA in any event.

Dale

But to not have any repair service is silly. If it is not the screen that's broken, it should be cheaper to get it fixed then to buy a new one.

We have become a throw away society

But to not have any repair service is silly. If it is not the screen that's broken, it should be cheaper to get it fixed then to buy a new one.

And even if it is the screen, or associated electronics, it can still be replaced at a reasonable price. There was someone on the Gen3 forum recently who broke the screen backplane and Bookeen quoted them €80 to fix it. That's about a quarter the price of buying a new machine.

To be fair, Amazon has been sending out replacements for broken Kindles with very little fuss. Far less fuss than Sony if I read phugger's saga correctly. I think they were just anticipating replacing broken units, not somebody being honest and fessing up to breaking it themselves. I hope they do add repair services, though. I think this is one of those areas in which not being an experienced hardware manufacturer hurts them.

To be fair, Amazon has been sending out replacements for broken Kindles with very little fuss.

You mean the defective Kindles?
I think we should take that service for granted considering it's their manufacturing responsibility in the first place and we did spend $400USD on it.

The poster said there isn't any repairing services, and I want to see if anyone else can confirm that. Don't forget our only source is just that one email.

Why not ask Amazon directly.

Dear Amazon
I have a Kindle and if I break it and invalidate the warranty, can I send it in to be repaired at a lower cost then to buy another new Kindle?
Sincerely,
Kindle owner

I would if I were concerned about cost. Which I am not.

In any case, a new is on order. I wonder what the lag time is nowadays.

OK, so I got a message. The new one will be at my US address on 25 April, just about a month after I ordered it.

Hopefully you'll have better luck with this one :)

Paul, I hope you'll tell us the result of the repairing attempt. In the past I had similar problems with a few Palm PDA (yes, I dropped them from a Yugo...), and the problem was always the same: the multi wire tape feeding the display was disconnected, and the fix was easy. Disassembling and reassembling was a bit more difficult...

Well, I handed the Kindle off to my Electronic Shop, who stripped it down and reassembled it to no good effect.

Now I have to find someone flying over from the US to hand-carry the thing to me.

maybe its just me, but I do not find the Kindle case "ugly". I think its beautiful.....Its sleek, easy to use, and the keyboard lets me type without hitting multiple keys...I guess its all in the eyes of the beholder..

I broke my screen the other day...Dont know how...it was in the case, in my carry on bag, loaded it into the overhead for take off, retreived it later and found the screen was cracked. When i landed at my destination i called Amazon, and they sent me a replacement no questions asked. The replacement was sent overnight. I was shocked at the customer support. It was fantastic. i recommend that anyone that has a broken kindle CALL not email Amazon if they have a problem. I am now happily using my new kindle, as if nothing ever happened.

:thanks:

I broke my screen the other day...Dont know how...it was in the case, in my carry on bag, loaded it into the overhead for take off, retreived it later and found the screen was cracked.

The way people jam things into those overheads I would never put my kindle up there. Good to hear they replaced it.

BOb

maybe its just me, but I do not find the Kindle case "ugly". I think its beautiful.....Its sleek, easy to use, and the keyboard lets me type without hitting multiple keys...I guess its all in the eyes of the beholder..

Definitely. I think my Kindle is quite beautiful. I can hardly wait for my second one to arrive (if only to see Mrs. Moon's face when I present it to her).

Her daughter-in-law's mother sent her about 12 hardback books recently, but she's reading them about one every other day or so. Both her night tables have been overrun with pbooks.

Anticipation .... anticipation, is making me wait!! :eek:

Well, I am packing the broken back to the States, I fly tonight. Amazon said they would take a look-see at it. That is all I can ask for.

I just talked to Amazon Customer Service. They are sending me a new one, as a one-time exception to policy. How nice! Now what am I going to do with two of the things?

I just talked to Amazon Customer Service. They are sending me a new one, as a one-time exception to policy. How nice! Now what am I going to do with two of the things?

That's wonderful!! I'm so glad you are finally getting it fixed. My EB-1150had to be replaced soon after I got it, so I've been looking at the carcass of the broken one ever since, wondering what to do with it.

I just talked to Amazon Customer Service. They are sending me a new one, as a one-time exception to policy. How nice! Now what am I going to do with two of the things?

Pick someone you can trust not to run up too many charges on your card and put both Kindles on the same account so you can share the books.
Give the extra one to someone for an anniversary or birthday.
Sell one or the other on e-Bay.
Send it to me and I'll give it to my niece.

I just talked to Amazon Customer Service. They are sending me a new one, as a one-time exception to policy. How nice! Now what am I going to do with two of the things?

Don't they want to you send the broken one back to them?

Send it to me and I'll give it to my niece.


I just promised it to my niece.

Yes, they wanted me to send the old one back in.