Sony PRS 500 bright spot

kren · 02-20-2008, 03:51 AM

I've had my PRS 500 since Sept 07 (I bought it off E-bay) which has been fine up to a few days ago when it developed a bright rectangular shape about 1''x0.5'' in the lower left hand corner also an horizontal line emanating from it across the page, loading the next page has also slowed down considerably in the horizontal mode. I hold a 12 month guarantee which I notice that it states "Limited Warranty" (US Only) as I live in Thailand no use, however I contacted Sony service centre here in Bangkok who tell me they can fix it but at my expense they have yet to tell me how much but I suspect it will be less than the price of postage back to the states anyone had similar?
Keith

HarryT · 02-20-2008, 04:24 AM

Sounds like a problem with the screen controller. Hopefully that shouldn't be too expensive to replace.

kren · 02-20-2008, 06:23 AM

Harry hope your right about the cost I'll let you know when I get the bill
Take Care
Keith

NatCh · 02-20-2008, 11:19 AM

That's actually big news that they'd take a look at it there in Thailand. Surprising, really, given Sony's past attitude on the matter.

recycledelectron · 02-22-2008, 12:20 PM

Past experiences with Sony's repair center say the cost will be a few hundred US dollars.

Andy

kren · 02-22-2008, 05:25 PM

I contacted the service centre to enquire about the repair only to be told that they had only just received it from their agent, 5 days to travel 10k. If your past experiences hold true Andy I will have to consider replacement as on option so it's a case of watch this space.
Keith

kren · 03-04-2008, 10:11 AM

re sony reader bright spot just had a message from sony service centre Bangkok about the repair 10,500 baht (£167)($331) for new parts only, not including labour you were right Andy, told them forget it and return it to me.I am now looking for a new reader not Sony anyone know what and where I can purchase in the UK.
Keith

HarryT · 03-04-2008, 10:15 AM

The only eInk readers officially sold to the UK are the iLiad and CyBook. I've had a CyBook Gen3 for about 4 months now and am very happy with it. It's a little more expensive than the Sony (£245 including VAT), but it does more than the Sony, and you get a warranty with it. The iLiad is rather a different beast - considerably more expensive, and more akin to an eInk tablet PC than a dedicated book reader.

kren · 03-04-2008, 04:51 PM

re- CyBook I've looked on their web site and there appears to be a waiting list is that the only place you can buy one?

Keith

kren · 03-11-2008, 07:29 AM

Hi can anyone help me with an address for Sony US where I could write to enquire about how to get my PRS500 repaired under warranty I think this will be the best option even considering that I have to send it from Thailand.
Cheers Keith
you can send to my email address

JSWolf · 03-21-2008, 12:26 AM

bump in case this thread got missed.

kren · 03-21-2008, 12:40 AM

Hi Jon I don't understand the message below could you explain please
Keith

Quote:

Originally Posted by JSWolf

bump in case this thread got missed.

JSWolf · 03-21-2008, 01:08 AM

Quote:

Originally Posted by khlong9

Hi Jon I don't understand the message below could you explain please
Keith

It's to bump the thread to the top of the new messages so anyone looking for new messages can see it and maybe help out.

The only advise I can give at the moment is to go to http://www.sonystyle.com and click Customer Care. Then click Contact Technical Support. Fine where it says Portable Reader System. You'll only find a phone number to call them. There is no email or live support that I can find. Sorry.

HarryT · 03-21-2008, 04:16 AM

The problem is not getting it repaired, but getting it sent back to you. Sony will only return the Reader to an address in the US. It is an unfortunate fact that, if you live outside the US you are, in effect, buying a machine without a warranty.

kren · 03-23-2008, 07:10 PM

Hi I have heeded your advice Harry and ordered a CyBook Gen3 from NAEB I can only hope that I have more luck with this,the current order count is 31 but what this means in terms of delivery I'm not sure, however I can still use the Sony albeit with a limited screen but the malignant bright spot is now covering the battery indicator so it is far from satisfactory.
Keith

02-20-2008, 03:51 AM	#1
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	Sony PRS 500 bright spot I've had my PRS 500 since Sept 07 (I bought it off E-bay) which has been fine up to a few days ago when it developed a bright rectangular shape about 1''x0.5'' in the lower left hand corner also an horizontal line emanating from it across the page, loading the next page has also slowed down considerably in the horizontal mode. I hold a 12 month guarantee which I notice that it states "Limited Warranty" (US Only) as I live in Thailand no use, however I contacted Sony service centre here in Bangkok who tell me they can fix it but at my expense they have yet to tell me how much but I suspect it will be less than the price of postage back to the states anyone had similar? Keith

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02-20-2008, 04:24 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sounds like a problem with the screen controller. Hopefully that shouldn't be too expensive to replace.

02-20-2008, 06:23 AM	#3
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	Harry hope your right about the cost I'll let you know when I get the bill Take Care Keith

02-20-2008, 11:19 AM	#4
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	That's actually big news that they'd take a look at it there in Thailand. Surprising, really, given Sony's past attitude on the matter.

02-22-2008, 12:20 PM	#5
recycledelectron Groupie Posts: 152 Karma: 854 Join Date: Dec 2007 Device: Lifebook T5010	Past experiences with Sony's repair center say the cost will be a few hundred US dollars. Andy

02-22-2008, 05:25 PM	#6
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	I contacted the service centre to enquire about the repair only to be told that they had only just received it from their agent, 5 days to travel 10k. If your past experiences hold true Andy I will have to consider replacement as on option so it's a case of watch this space. Keith

03-04-2008, 10:11 AM	#7
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	re sony reader bright spot just had a message from sony service centre Bangkok about the repair 10,500 baht (£167)($331) for new parts only, not including labour you were right Andy, told them forget it and return it to me.I am now looking for a new reader not Sony anyone know what and where I can purchase in the UK. Keith

03-04-2008, 10:15 AM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The only eInk readers officially sold to the UK are the iLiad and CyBook. I've had a CyBook Gen3 for about 4 months now and am very happy with it. It's a little more expensive than the Sony (£245 including VAT), but it does more than the Sony, and you get a warranty with it. The iLiad is rather a different beast - considerably more expensive, and more akin to an eInk tablet PC than a dedicated book reader.

03-04-2008, 04:51 PM	#9
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	re- CyBook I've looked on their web site and there appears to be a waiting list is that the only place you can buy one? Keith

03-11-2008, 07:29 AM	#10
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	Hi can anyone help me with an address for Sony US where I could write to enquire about how to get my PRS500 repaired under warranty I think this will be the best option even considering that I have to send it from Thailand. Cheers Keith you can send to my email address

03-21-2008, 12:26 AM	#11
JSWolf Resident Curmudgeon Posts: 73,970 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	bump in case this thread got missed.

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03-21-2008, 04:16 AM	#14
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The problem is not getting it repaired, but getting it sent back to you. Sony will only return the Reader to an address in the US. It is an unfortunate fact that, if you live outside the US you are, in effect, buying a machine without a warranty.

03-23-2008, 07:10 PM	#15
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	Hi I have heeded your advice Harry and ordered a CyBook Gen3 from NAEB I can only hope that I have more luck with this,the current order count is 31 but what this means in terms of delivery I'm not sure, however I can still use the Sony albeit with a limited screen but the malignant bright spot is now covering the battery indicator so it is far from satisfactory. Keith