01-30-2008, 10:19 PM
Hi, I somehow ended up w/ two Sony Connect accounts. And one of the accounts I purchased books on will not let me copy to my reader because it is registered on my other account. Is there some what to deactivate the reader?
01-30-2008, 11:55 PM
Yes, it's simple enough once you know how (most computer things are simple, they're just also obscure :rolleyes:).
What you do is log into the account that you want to de-authorize from (through the Sony software). Connect your Reader, and go to the "Account" page. On that page, over in the left column of the main window you'll see a "Manage Devices." Under that you'll see the devices registered to the account, that should let you de-auth the Reader from there. :nice:
01-31-2008, 09:31 AM
The process NatCh describes is accurate for everything except the first reader (in my experience). I'm not sure why, but I was unable to select the first reader for de-authorization. I could select the PC and second reader, but not the first one (my first reader died and I got a replacement). It may be that this is the primary device for each account and without it, an account has little meaning, so they prevent you from de-authorizing it. I had to send Sony Support an email and ask for help. They took care of it quickly.
01-31-2008, 10:17 AM
Thanks so much, that worked (for my first/only device too). I guess I was missing the key fact that the reader has to be plugged in to the computer to deactivate it.
01-31-2008, 12:32 PM
I'm not sure why, but I was unable to select the first reader for de-authorization. I could select the PC and second reader, but not the first one (my first reader died and I got a replacement).I think it's more likely that it was because your first Reader was dead, PHugger -- the eBook Library Software/Store evidently must be able to talk to the Reader to de-authorize it, probably to remove the account decryption key at a guess. :wink:
Glad that worked for you, bluearchtop. :pleased:
01-31-2008, 07:53 PM
Ahhh - a clue to the inner workings. Actually it wasn't dead, I just no longer had it and couldn't connect it. It makes sense for whatever reason. I imagine it would also prevent a hacked account from having it's devices de-authorized. Thanks for the info!