Shiny New E-Book Gizmo: The Amazon Kindle


View Full Version : Couple of questions re: fit/finish


geoelectric
01-12-2008, 12:58 AM
I just got my Kindle today, after having been on wait since 12/1.

I had a couple of questions regarding fit/finish.

1) My wireless switch protrudes about half as much as the power on/off switch. When wireless is off, it's actually almost flush with the casing because of the curves. To turn it back on, I have to hook a fingernail on the switch.

2) The left hand next page button seems somewhat crooked. The side closer to the bottom of the Kindle is noticeably raised a bit from the side on the top (not a lot, maybe .5mm or so, but it's raised). The rest of the buttons fit the contours of the device more closely.

Is this in line with others? If not, I may ask for an exchange (however long -that'll- take).

Given the wait and demand, I'd feel a little sheepish calling customer service with an RMA on these types of issues, but the wireless switch is a PITA because it makes it very fiddly to turn wireless on with the cover attached.

TallMomof2
01-12-2008, 12:39 PM
My left hand Next button protrudes a little. It was one of the first things I noticed. Both my on/off sliders are nearly flush with the case, maybe they project out 1mm. I have to use my fingernail to grab either slider to move it from the off position. I have to remove the Kindle from the case to move either slider but I have large hands for a woman.

HTH

Strether
01-12-2008, 01:20 PM
My wireless switch is the same as yours--nearly flush with the back, whereas the off/on switch is raised above the surface a little. But my next page lever is a little raised at the upper edge. You don't notice it looking at it, but your fingertip can detect it.

Jim

geoelectric
01-12-2008, 03:02 PM
OK, cool. You know how it is--buy something for $400, you get -real- concerned about small things. :)

Thanks!

geoelectric
01-12-2008, 04:40 PM
Here are pictures of what I'm referring to with the Next Page button:

http://www.snarksoft.com/images/nextpg.jpg
http://www.snarksoft.com/images/nextpg2.jpg

rhadin
01-12-2008, 05:07 PM
I'm not a Kindle owner, so I don't know if this is how other Kindles were manufactured, but this clearly looks like poor quality control to me and even if other Kindles were like this, I would complain to customer service. If it had been an intentional design, I think the edges would have bee curved to prevent catching. This is just a bad fit.

geoelectric
01-12-2008, 05:12 PM
Oh, I agree fully. :)

My question as to whether it was consistent was more so I can make a decision as to whether returning is worth the hassle. If all of them are like this, an exchange is pointless.

Nate the great
01-12-2008, 05:22 PM
My Kindle doesn't look like that.

First thing I would try would be to try to reseat the button. It looks like it's just slightly out of its notch. If you can't, then I would ask for a replacement.

geoelectric
01-12-2008, 05:39 PM
Nate: I did try pressing the high side down, using something under the device to cushion it a bit. I even tried gently twisting the button a little, thinking the same thing you did. It actually doesn't have any real give in any direction, so appears to be solid--just crooked.

I just got off the phone with customer service, after having the CSR take a look at the pictures. He's sending me out a new one in a cross-ship; the buttons are supposed to be fitted and shouldn't be crooked like that.

The CSR was only slightly hesitant, in that he didn't want to lead with the exchange until I asked for it (understandable, with demand), but once I probed further was entirely happy to do so.

This is one of the reasons I was willing to take the leap on this device, even with compatibility concerns and whatnot. Amazon's customer service is pretty terrific.