Hej,
I have realized that all files stored on my cybook have a wrong date: They all show one month less, for example if I copy a file today it will show 2007-11-28 in the library. It happens with different computers or ways how to store the file in the device (use internal memory, sd card) so it looks like cybooks internal clock is wrong

Anybody has experienced the same problem and knows how to solve it? This bug causes problem with date based activation: the book I have downloaded today from the local library will be active in one month.

If you run the latest version of MobiPocket Reader on your PC and then connect the CyBook, it should set the clock correctly. However, it will lost when you switch the CyBook off. If you're using "time expiring" library books, you really need to leave the CyBook switched on.

Thanks for the tip. I have used mobipocket reader to copy the book and I am 99% sure, that I have nto switched the device off when unplugging and trying to read the book. But I will give it a try.

Nope, it does not work. The book description in library still shows the old date and I get the error "The book is not active yet" when trying to open it.

I have the same problem. I borrowed a book from the Fictionwise library, and my Cybook also claims 'This book is not active yet' when I try to read it. It makes no difference whether I copy the book to the Cybook using Windows or by using Send To from within Mobipocket Reader.

And you are using version 6.1? According to this thread:

http://www.mobileread.com/forums/showthread.php?t=16165

6.1beta worked.

And you are using version 6.1? According to this thread:

http://www.mobileread.com/forums/showthread.php?t=16165

6.1beta worked.

That's what I was basing my reply on, too :).

Yes, I am using the latest beta, build 594 from Dec 7.

I have tried both mobipocket 6.1 and 6.2beta and neither of them work

I have looked at it some more, and the creation times on the flash are in fact correct both of the ebook itself and of the metafile that keeps the bookmark info and such. This means that the issue is not with the clock of the Cybook, or at least the time of the bookmark file would be off.

The problem is in the Cybook application, as the date in the library display is off by a month. My time-limited Mobi file gets checked against that same off-by-one-month internal date, it looks like.

So I don't think an update of the PC end of things is going to make a difference in this case.

I checked a book out tonight and copied it to my Cybook Gen3. I am using Mobipocket 6.1. The book synced fine, but I get the same "The Book is not active yet" message.

Upon examination, I see that there are three files associated with every eBook on the Cybook Gen3: an mbp, prc, and t2b file. The mbp and prc file get transferred from the computer and the t2b file gets created by the Cybook - this file is the picture of the book cover. If you delete this file, Cybook just recreates it. The mbp & prc files have the correct date on them. The t2b file date is wrong - it shows a date of 12/16/2008. The problem is the t2b file, definitely a Cybook issue and not a Mobipocket or syncing issue. Bookeen will need to address this in a firmware update.

Does Bookeen know about this bug? If not, somone should contact them via e-mail.

The .mbp file isn't transferred by the PC, at least not here. I looked at the flash right after the Send, and only the PRC was there at that point. After trying to open it, the thumbnail file was created, in my case with a date of 5-3-2007... However, the date displayed in the Library is still simply off by one month (shows the 31st of Nov.).

I'll contact Bookeen.

I popped off a mail to support@bookeen.com about this.

And about something else as well: popup notes in Mobi ebooks are not displayed when they are too large to fit on the screen. Instead, the Cybook goes to the 'Scanning library' screen (the three dots & reader one) and drops into the library. Opening the book again leaves you at the last page synced to the bookmark file, which isn't always the actual last page read :-(

We'll see what develops.

I sent an email to Bookeen about this issue this morning.

I popped off a mail to support@bookeen.com about this.

And about something else as well: popup notes in Mobi ebooks are not displayed when they are too large to fit on the screen. Instead, the Cybook goes to the 'Scanning library' screen (the three dots & reader one) and drops into the library. Opening the book again leaves you at the last page synced to the bookmark file, which isn't always the actual last page read :-(

We'll see what develops.

I got a reply from Bookeen:

Dear Marco,

Thank you for your feedback and your fine analysis of these two issues.

The first "date issue" has been already solved. The fix will be added in the
next firmware upgrade which should be released in the next few weeks. In
fact, the system date was not maintained via the Cybook RTC (Real Time
Clock). It will be the case in the next release. The dates will remain
coherent and the Library system will work.

You are the first to tell about the issue concerning the big popup notes. It
is clearly a bug, and we will work on it to solve this issue in a next
firmware upgrade.

Thanks again,

Bookeen Team

That's very good news!

What is popup notes? How do you generate them in the MobiPocket format?

What is popup notes? How do you generate them in the MobiPocket format?

You add them on the Windows MobiPocket Reader - right click on any word and select "Add Note" from the popup menu (I think the Pocket PC version lets you add them too). i think they get stored in the ".mbp" file, and that they show up as hyperlinks if you copy that file to the Gen3.

You add them on the Windows MobiPocket Reader - right click on any word and select "Add Note" from the popup menu (I think the Pocket PC version lets you add them too). i think they get stored in the ".mbp" file, and that they show up as hyperlinks if you copy that file to the Gen3.

So Gen3 shows these notes but you cannot generate them on the Gen3? Since i assume that the reader does not changet the prc file all information must be in the mbp file. Is the mbp file then a standardized file that works the same on all platforms and that is compatible between platforms?

You add them on the Windows MobiPocket Reader - right click on any word and select "Add Note" from the popup menu (I think the Pocket PC version lets you add them too). i think they get stored in the ".mbp" file, and that they show up as hyperlinks if you copy that file to the Gen3.

Hm, I didn't know you could do that! :-).

No, that's not what I meant. The popups I mean look like regular links, but instead of going to another place in the document they pop up a rectangular window with the text in it.

The notes you van add in PC Reader don't transfer to the Cybook; I tried.

And I have no idea how to generate such 'popup links'; BookDesigner doesn't have an obvious way of doing it that I could find, and Mobipocket Creator doesn't either.

I'll get back to Bookeen, because thay might draw the same conclusion you did.

This book uses the 'popup links' as footnotes, and has some that have the problem: http://www.fictionwise.com/ebooks/eBook18610.htm

I sent an email to Bookeen too and described the issue in this thread (1st issue) as well as the bookmark issue in a different thread here (2nd issue). Today I received a response from Bookeen:

You describe 2 known issues:

1) The first issue is well identified and an internal software build already solves it. We are finishing its testing before releasing this piece of code in the next software upgrade.
2) The second issue has also been identified. We have made some software modifications which enhance the system behaviour but without completely stabilizing the bookmark feature.

We will release in the next few weeks a software upgrade which fixes at least the first issue. We have no final release date yet, but we work to find a definitive solution to the bookmark issue and integrate it at the same time.

Hm, I didn't know you could do that! :-).

No, that's not what I meant. The popups I mean look like regular links, but instead of going to another place in the document they pop up a rectangular window with the text in it.

The notes you van add in PC Reader don't transfer to the Cybook; I tried.


Thanks for the clarification - apologies for the misunderstanding!

Thanks for the clarification - apologies for the misunderstanding!

No problem; I can well understand the confusion. If I had known about the 'Add Note'-functionality in Mobipocket Reader, I'd have worded it differently.

I have clarified this to Bookeen as well; they haven't responded yet.

I got a reply from Bookeen:

Dear Marco,

Thank you for your feedback and your fine analysis of these two issues.

The first "date issue" has been already solved. The fix will be added in the
next firmware upgrade which should be released in the next few weeks. In
fact, the system date was not maintained via the Cybook RTC (Real Time
Clock). It will be the case in the next release. The dates will remain
coherent and the Library system will work.

You are the first to tell about the issue concerning the big popup notes. It
is clearly a bug, and we will work on it to solve this issue in a next
firmware upgrade.

Thanks again,

Bookeen Team

I just tried my first library ebook. Of course I can't read it on the cybook. Lucky thing I didn't pay the library fee. Good to know bookeen has it already solved and all I have to do is wait for the upgrade.

This one was fixed in firmware v538, Christine. Are you running that? If so, there's a simple procedure to set the Gen3's clock which sorts out the issue with library books.

This one was fixed in firmware v538, Christine. Are you running that? If so, there's a simple procedure to set the Gen3's clock which sorts out the issue with library books.

What is the simple procedure?

This may sound crazy, but some companies put this type of problem solving on their websites so their customers can find and use the information. Companies who make this type of information freely available to their customers might be assessed as caring about customer satisfaction and customer service.

What is the simple procedure?

This may sound crazy, but some companies put this type of problem solving on their websites so their customers can find and use the information.

Oh, I agree. However, you pretty much have to search through this group's messages for the thread on Clevnet. But I'm going to save you the trouble and post the link. Just scroll down to message #24, download the attached rtc.zip file and follow the instructions. You'll need to change the date in the included file to that of the day you're installing it, but that's easy to do with Windows Notepad or other .txt editor.

http://www.mobileread.com/forums/showthread.php?t=21988&page=2

Derek

Oh, I agree. However, you pretty much have to search through this group's messages for the thread on Clevnet. But I'm going to save you the trouble and post the link. Just scroll down to message #24, download the attached rtc.zip file and follow the instructions. You'll need to change the date in the included file to that of the day you're installing it, but that's easy to do with Windows Notepad or other .txt editor.

http://www.mobileread.com/forums/showthread.php?t=21988&page=2

Derek

Thanks Derek, it worked.

And I did search but the relevent words either brought up too many hits or no hits. I didn't know to search for Clevnet.

This information, and any other helpful troubleshooters, should be on bookeen's website! If they would just communicate with the customers it'd be a major improvement.

Thanks Derek, it worked.

And I did search but the relevent words either brought up too many hits or no hits. I didn't know to search for Clevnet.

This information, and any other helpful troubleshooters, should be on bookeen's website! If they would just communicate with the customers it'd be a major improvement.

One would think it *was* on Bookeen's website. But they may have felt - clearly going against history - that, "Hey, we're almost ready to send out the latest update which has this fix, so why bother?" I'll see about having it posted to the Not Another E-Book site.

Derek

I can't find, and never have seen, any kind of troubleshooting on their website. It's nothing but a big sales pitch. Do you have a link to any helpful troubleshooting information on their site?

I can't find, and never have seen, any kind of troubleshooting on their website. It's nothing but a big sales pitch. Do you have a link to any helpful troubleshooting information on their site?

Whose? Bookeen's? Nope.

However, for NAEB, you have to go to the Forums (linked on the home page) and look under the Cybook Gen3 group.

Derek

Whose? Bookeen's? Nope.

Derek

Of course Bookeen's.