My computer doesn't recognize my cybook. It shows as "unknown device" in the device manager, I get a message "USB device not recognized. One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it."

I have no access to folders, so I can't add or delete any files. With an SD card in it, it's still not recognized, nor is the card.

It's also not recognized by the mobipocket desktop. It just keeps telling me to plug in the new device, as if I hadn't already done so. (I wouldn't expect it to be recognized when the computer itself doesn't recognize it.)

It's connected, it has charged from this usb hub. I use the hub often and I know it works. It's on 100% charged. I've tried updating drivers of everything under usb in the device manager. I've tried uninstalling the usb controllers, rebooting, and reinstalling (suggested on the microsoft website for "unknown device" issues). I've tried having the cybook connected and turned on when I boot the computer, and I've tried hooking it up with the computer already running. I downloaded a bunch of updates from windows update, including .net framework 3, hoping some update was needed that I didn't have. I have searched the Dell and Microsoft websites for "cybook" and found nothing. Of course Bookeen's site has nothing, nor does their owner's manual. I don't know what else to try.

More things tried:
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It also shows up as "unknown device" when signed in as administrator in safe mode.

I also tried using a different usb hub (the one the mouse is attached to so I know it works) and that made no difference.

I also tried the troubleshooter connected to the unknown device entry in the device manager, it didn't help.
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I wrote to Bookeen but don't expect to get a reply before at least tomorrow.

I've got windows xp, home edition. Version 2002. SP 2.

Obviously, if anyone has any idea how to fix this, I'd be very appreciative.

with Cybook unplugged go to Device Manager & Delete the USB Device with the exclamation, close & then try reconnecting the cybook. It may be in the mass storage, I don't remember but this did happen to me once.

with Cybook unplugged go to Device Manager & Delete the USB Device with the exclamation, close & then try reconnecting the cybook. It may be in the mass storage, I don't remember but this did happen to me once.

Thanks for your reply :)

With the cybook unplugged, it doesn't show up in the device manager, and at no time is there an exclamation by it. It's simply listed as "unknown device".

I tried uninstalling with it plugged in, then search for new hardware. It was found, and listed as unknown device, same "not recognized" message in the lower right corner.

Thanks for your reply :)

With the cybook unplugged, it doesn't show up in the device manager, and at no time is there an exclamation by it. It's simply listed as "unknown device".

I tried uninstalling with it plugged in, then search for new hardware. It was found, and listed as unknown device, same "not recognized" message in the lower right corner.

Re-install WinXP.

I say this because my out-of-the-shipping-box HP with WinXP installed at the factory has *NEVER* given me this problem with the Cybook.

:D

Derek

Re-install WinXP.

I say this because my out-of-the-shipping-box HP with WinXP installed at the factory has *NEVER* given me this problem with the Cybook.

:D

Derek

Thanks for the reply :)

I actually just reformatted and reinstalled windows about a month ago. I'm not going through that again any time soon if I can help it, and if that's what is required to make the cybook work, they can have it back.

It also shows up as "unknown device" when signed in as administrator in safe mode.

I also tried using a different usb hub (the one the mouse is attached to so I know it works) and that made no difference.

It also shows up as "unknown device" when signed in as administrator in safe mode.

I also tried using a different usb hub (the one the mouse is attached to so I know it works) and that made no difference.


If you have a USB port which you don't need while working with the Cybook, try plugging the Cybook cable directly into your machine. I've found that some devices don't work well if plugged into external USB hubs. That frustration and that of needing access to CF, SD and XD cards at the same time drove me to getting a machine with 7 USB ports and a built-in memory card reader.

Derek

If you have a USB port which you don't need while working with the Cybook, try plugging the Cybook cable directly into your machine. I've found that some devices don't work well if plugged into external USB hubs. That frustration and that of needing access to CF, SD and XD cards at the same time drove me to getting a machine with 7 USB ports and a built-in memory card reader.

Derek

I don't have an external usb hub. It's plugged into the computer. There's two in the front and several in the back. I tried the front and also unplugged the mouse from the back to try that one. Same result.

I know the one in the front works, it charged the cybook, it reads a usb pen drive and it works with my camera.

Thanks again, I really appreciate it. I want this darn thing to work.

I don't have an external usb hub. It's plugged into the computer. There's two in the front and several in the back. I tried the front and also unplugged the mouse from the back to try that one. Same result.

I know the one in the front works, it charged the cybook, it reads a usb pen drive and it works with my camera.

Thanks again, I really appreciate it. I want this darn thing to work.

So tell me... When you've got the Cybook turned on - but not connected to the PC - and you first plug the USB cable into the PC and then plug the Cybook into the cable, do you get a dialog asking how you should treat it? One with options like 'Open with...' or 'Take no action'??? And have you experimented both with the SD card in place and removed?

See, when I have an SD card in place and I connect the turned-on Cybook, I get that kind of dialog. Also, when I right-click on the big GREEN 'Start' button on the Windows Taskbar, I get a menu in which the second choice (from the top) is "Explore". When I click on "Explore" I get a new window labeled "Start Menu" and I can see, in the left-hand treeview, a list of drives and directories. Near the bottom I can see my Cybook listed as: Cybook Gen3 (O:) (Yep, my Cybook is drive O) and when the SD card is in place, I see it listed as: Removable Disk (N:).

I can't understand why you're not seeing this.

Derek

Have you checked that the cable is connected properly to the Cybook? I think that you can get the connected screen with the contact not pushed in properly.

So tell me... When you've got the Cybook turned on - but not connected to the PC - and you first plug the USB cable into the PC and then plug the Cybook into the cable, do you get a dialog asking how you should treat it? One with options like 'Open with...' or 'Take no action'??? And have you experimented both with the SD card in place and removed?

See, when I have an SD card in place and I connect the turned-on Cybook, I get that kind of dialog. Also, when I right-click on the big GREEN 'Start' button on the Windows Taskbar, I get a menu in which the second choice (from the top) is "Explore". When I click on "Explore" I get a new window labeled "Start Menu" and I can see, in the left-hand treeview, a list of drives and directories. Near the bottom I can see my Cybook listed as: Cybook Gen3 (O:) (Yep, my Cybook is drive O) and when the SD card is in place, I see it listed as: Removable Disk (N:).

I can't understand why you're not seeing this.

Derek



When I plug the cybook into the computer with it turned on (and any other order of plugging and on-turning) what I get is a balloon in the lower right corner that sometimes says "found new hardware" replaced after about one second with the "not recognized/malfunction" message I put in my first post. Sometimes it skips the "found new hardware" message and goes straight to "not recognized".

If I go to device manager, it's listed under usb as "unknown device".

It's recognizing that some new usb device is attached, but doesn't know what it is.

When I insert the SD card (which seems to be fine- clicking into place, etc), there is absolutely no difference. The computer is completely unaware that there is a SD card attached.

When I plug in my usb pen drive or camera I get the dialog you're talking about. They show up as another drive in the way you're describing.

My computer is just not recognizing anything about this device other than it's plugged into a usb port, and it's not aware of the SD card at all.

There was no disk in the package with the cybook, and from reading their site and owner's manual, I don't expect that there would be. But for the record, you didn't have a disk which installed the cybook on your computer?

Are you using the shipped USB cable? Because a "normal" USB cable doesn't go deep inside enough because the housing stops it. Also be sure to push it firmly inside.

Are you using the shipped USB cable? Because a "normal" USB cable doesn't go deep inside enough because the housing stops it. Also be sure to push it firmly inside.

I am using the cable that came with the cybook. It's pressed in firmly at both ends. I tested that about a hundred times.

Thanks for your reply :)

Have you checked that the cable is connected properly to the Cybook? I think that you can get the connected screen with the contact not pushed in properly.

Oooops, I missed this one.

Yes, it's pressed in firmly at both ends. And yes, I noticed that about the usb picture/screen. Makes it less useful, doesn't it. It'd be more useful if it were confirmation that you have a good connection.

Thanks :)

You can give a try just "reinstalling/upgrading" the XP USB drivers ( do not bother about the description. It is just the latest XP usb hofix I could find exchanging all .sys files):
http://www.microsoft.com/downloads/details.aspx?familyid=78E80592-3C1D-46BE-99C2-B0DABAAE4370&displaylang=en&displaylang=en
Maybe there3 is also something wrong with your setup inf files for UMS.
Do other UMS devices word ? (USB Card reader, USB HDD) ?

Sorry, the posted hotfix does not contain a USBStor.inf.
You can try to recover the usbstor.inf from your XP CD or download it somewhere from the net.

If you have networked drives, try disconnecting all the network drives. Sometimes Windows wants to use a drive letter that a network drive is using. So once that is sorted, then device might show up.

I would test with another computer or if I did not have one available I would boot from a Knoppix DVD just to check that the Cybook is OK.

Have you tested the cable with another device so you know that the cable is OK?

I have gone down the list of all things in the device manager under usb and checked for new drivers. One driver was updated. It didn't help.

No networked drives.

I would test it on another computer if I had one available, but I don't. It's a good idea and a fast way to see if it's the cybook or it's cable, or if it's something about my computer.

I don't have anything else to test the cable on, the one for my camera isn't the same.

What is a Knoppix DVD? (going to look that up now)

To everyone, thanks for your ideas.

I'm thinking the cybook is faulty, it's cable is faulty, or I need some driver or some special something that is lacking, although I don't know why it would be. The computer is a few years old, but as I said, it's just been reformatted with a fresh reinstallation of windows, and I have all the latest updates. I haven't tested every single driver on every single thing because it would take so long and I don't know what might be related other than usb drivers. I might start testing every driver anyway. Can't hurt to have updated drivers.

Ok. Knoppix looks like it's over my head, and I can't download 700mb on dial-up, it'd take the rest of my life. I'm not buying anything else, I think I've already spent more than enough money on a product that doesn't work.

Bookeen needs to get back to me. Hopefully they can tell me how to fix this, and if not I'm going to expect a refund. Even with that, I'll be out shipping both ways. That will make me extremely sorry I ever tried to buy a cybook. I'm trying to be positive and believe they will be able to fix this without much more grief, and this will quickly become just an unpleasant memory.

Knoppix is a whole other OS on dvd? It doesn't install to my computer? It might be interesting. I might have to get it, it's not expensive.

A very small Linux distribution that probably will work for you for the purpose of testing the Cybook is Puppy Linux http://www.puppylinux.org/ (it even boots my Laptop with a working network connection).

After it has booted just plug in the Cybook and open a console window and write "dmesg" and see if it have detected the Cybook.

Do you have any friends with a computer? A computer at work, school? You don't need to install any drivers to test it. Just plug it into the USB port and it either works or it doesn't.

I just got a CyBook Gen3 today for Christmas (yay!). The first time I plugged it into my computer, the computer recognized it as an external device and I was able to sync some Mobipocket books to it.

Later, when I plugged the Cybook up to my computer, the computer did not recognize it at all. I played around with it...opened up Control Panel > System > Hardware > Device Manager > Universal Serial Bus Controllers > I found one that had a red mark on it and deleted it. The computer still did not recognize the Cybook. I reset the Cybook, plugged and unplugged the USB cable a few times, turned the Cybook on and off - the Cybook would show connected and the screen showed the connection picture, but the computer did not recognize it and Mobipocket did not recongize that the Cybook was connected to the computer. After a few tries, I heard the connection sound and the computer recognized it.

I've been playing around with it some, and I think sometimes I've plugged the cable into the Cybook and it has not made a good connection. This is what I suggest....first plug the USB cable into a USB port on the computer, then turn the Cybook on and make sure you insert the connector straight into port on the bottom of the Cybook. Press the connector FIRMLY into place (until it clicks into place).

I first tried connecting the Cybook through an external hub, connected directly to the computer, in form of an additional panel on the front side of the computer. It showed unknown device for the Cybook and unknown device for the card. After a few tries it started showing them as mass storage, and correctly assigned drive letters, but access to them was still impossible.

At that point I connected the Cybook to USB 2.0 slot directly in the mainboard, and found that it always works ok in this slot.

For you, it may be the problem with the device - it may require the behavior that is not in the standard, but simple USB ports have it. Or it may be the problem with the hub - the device may require USB standard feature the your hub doesn't have, and your other devices don't need. Just because other devices work with the hub it doesn't mean it's fully USB compatible.

A very small Linux distribution that probably will work for you for the purpose of testing the Cybook is Puppy Linux http://www.puppylinux.org/ (it even boots my Laptop with a working network connection).

After it has booted just plug in the Cybook and open a console window and write "dmesg" and see if it have detected the Cybook.

Ok I downloaded Puppy Linux and did what you said and it is recognizing the cybook. This is probably good news. Thank you.

I don't see how to access files on my hard drive or on the cybook through the linux interface. Can you tell me how to use this to add and remove books from the cybook?

I need to be able to do this on windows. Learning a new OS should not be required for using the darn thing. This is getting very frustrating.

Ok I downloaded Puppy Linux and did what you said and it is recognizing the cybook. This is probably good news. Thank you.

I don't see how to access files on my hard drive or on the cybook through the linux interface. Can you tell me how to use this to add and remove books from the cybook?

I need to be able to do this on windows. Learning a new OS should not be required for using the darn thing. This is getting very frustrating.

I'm beginning to think what you should do, if you have one near you, is call Geek Squad and have them come check out your system.

The fact that Puppy Linux could see and work with the Cybook, on this machine, clearly shows the problem is in your Windows setup. You know, it's probably going to be some simple "I should have seen it":smack: thing, but at least we now know it's not a problem with the Cybook. So you ARE making progress.

Derek

I'm beginning to think what you should do, if you have one near you, is call Geek Squad and have them come check out your system.

The fact that Puppy Linux could see and work with the Cybook, on this machine, clearly shows the problem is in your Windows setup. You know, it's probably going to be some simple "I should have seen it":smack: thing, but at least we now know it's not a problem with the Cybook. So you ARE making progress.

Derek

What I'm thinking is that Christmas is over and Bookeen needs to write back to me, preferably with a solution to this problem. They are the ones who know what cybook requires and they are the ones who should be able to tell me how to fix this. Is there a "system requirements" statement anywhere on their site? I can't find one. There isn't one in their manual either.

I've never had this problem before.

I live in the sticks. There is no geek squad. The idea of having to pay someone to install this does not make me a happy girl. I'm thinking for $350 it should work as advertised, and if it doesn't, the company should be doing their best to get it working.

What I'm thinking is that Christmas is over and Bookeen needs to write back to me, preferably with a solution to this problem. They are the ones who know what cybook requires and they are the ones who should be able to tell me how to fix this. Is there a "system requirements" statement anywhere on their site? I can't find one. There isn't one in their manual either.

I've never had this problem before.

I live in the sticks. There is no geek squad. The idea of having to pay someone to install this does not make me a happy girl. I'm thinking for $350 it should work as advertised, and if it doesn't, the company should be doing their best to get it working.

Part of the problem is there is no real 'systems' requirement. If you've got a computer with free USB ports your computer should recognize the Cybook - and the SD card if inserted - as a USB Mass Storage Device. And I fully sympathize with you on your problem. I remember when I flubbed the 0.91-0.98 update by accidentally jogging the SD card during update. The few days needed to get a new update file to me was the most frustrating I've had to endure with my Cybook.

Right now I've got Device Manager open and I'm seeing my Cybook as a USB Mass Storage Device. When I double-click on that, I get a dialog with three tabs, General, Driver and Details. On the General tab I see that it tells me that the device is working properly. I also see a button labeled 'Troubleshooting' and a combo box to enable and disable this device. Have you tried clicking the Troubleshooting button?

And if that doesn't work, have you switched to the 'Driver' tab and clicked on the Update this driver button?

Derek

Part of the problem is there is no real 'systems' requirement. If you've got a computer with free USB ports your computer should recognize the Cybook - and the SD card if inserted - as a USB Mass Storage Device. And I fully sympathize with you on your problem. I remember when I flubbed the 0.91-0.98 update by accidentally jogging the SD card during update. The few days needed to get a new update file to me was the most frustrating I've had to endure with my Cybook.

Right now I've got Device Manager open and I'm seeing my Cybook as a USB Mass Storage Device. When I double-click on that, I get a dialog with three tabs, General, Driver and Details. On the General tab I see that it tells me that the device is working properly. I also see a button labeled 'Troubleshooting' and a combo box to enable and disable this device. Have you tried clicking the Troubleshooting button?

And if that doesn't work, have you switched to the 'Driver' tab and clicked on the Update this driver button?

Derek

Yes I have tried the troubleshooter. Yes I have tried updating the driver. Yes I have tried disabling and re-enabling. I have tried everything I could think of or have seen suggested.

Bookeen has had time to write back to me, I figure it's late afternoon in France by now. I wrote to them on the 24th. I think I am most frustrated right now by their lack of response. That is a lot of money to send to people who can't be bothered to respond.

If you have not already tested it you can use an external SD-card reader and see if it works to get the books onto the SD-card.

I do not remember exactly how Pupy Linux works with respect to mounting but it should be possible to mount the SD-card and your Windows disk and copy files but if there is not graphical support you have to know the commands for doing this and then it seems much better to get your Windows installation working.

Yes I have tried the troubleshooter. Yes I have tried updating the driver. Yes I have tried disabling and re-enabling. I have tried everything I could think of or have seen suggested.

Bookeen has had time to write back to me, I figure it's late afternoon in France by now. I wrote to them on the 24th. I think I am most frustrated right now by their lack of response. That is a lot of money to send to people who can't be bothered to respond.

CMBS...

I think you're missing my point. If you *CAN* see the Cybook when you use the Puppy Linux distro - and I'm not saying you should attempt to switch over permanently - then the problem does *NOT* lie with the Cybook but with your installation of Windows XP. As I'm not there and cannot root around in your computer, I really don't know where the problem lies on your system, but it's in there, not the Cybook. If it were in the Cybook, you'd have been unable to see the Cybook when you ran Puppy Linux.

However, the real issue is how and how soon we can get your WinXP os to recognize the Cybook. And we'll keep trying to offer you a options that will lead to a solution.

Derek

If you have not already tested it you can use an external SD-card reader and see if it works to get the books onto the SD-card.

I do not remember exactly how Pupy Linux works with respect to mounting but it should be possible to mount the SD-card and your Windows disk and copy files but if there is not graphical support you have to know the commands for doing this and then it seems much better to get your Windows installation working.

You know... That is an *EXCELLENT* temporary solution!

Derek

CMBS...

I think you're missing my point. If you *CAN* see the Cybook when you use the Puppy Linux distro - and I'm not saying you should attempt to switch over permanently - then the problem does *NOT* lie with the Cybook but with your installation of Windows XP. As I'm not there and cannot root around in your computer, I really don't know where the problem lies on your system, but it's in there, not the Cybook. If it were in the Cybook, you'd have been unable to see the Cybook when you ran Puppy Linux.

However, the real issue is how and how soon we can get your WinXP os to recognize the Cybook. And we'll keep trying to offer you a options that will lead to a solution.

Derek

I'm not missing the point. There is something lacking in my windows os that is required by the cybook to work correctly. It's not required by any other hardware or software I've ever tried to use (hardware usually comes with any extra software necessary to run), but it's required by the cybook. The makers of the cybook know what their device requires. They should have minimum requirements on their site so that a person doesn't spend a fortune on a device that won't work with their system. They should be able to offer suggestions as to how I can correct this problem.

They advertise that it works with windows xp. I have windows xp. It's not working on my windows os. Thus obviously "windows xp" is not what is required, but rather something more specific that some versions of windows xp may be missing.

You are not going to convince me that bookeen shouldn't be busy trying to help me solve this. Because they should.

If nothing else, I require a reply from them to return it and get a refund.

Am I really supposed to reformat and reinstall windows? What if I do and it still doesn't work? I just did it December 3. I looked up the date. This is a fresh installation, and I've had no other problems with it. It's running very well.

The happy news is that I did what was logical, went back to the linux os and tried to figure out how to move files around and I did figure it out, so I do have my own books on my cybook and the multitude of demos are gone! Obviously this is a huge relief.

(For anyone who wants to know: menu - filesystem - media utility tool)

At the same time, I shouldn't have to use a different os to move my freaking book files.

I did notice this in linux's "usb viewer" and I have no idea what it means, maybe someone here understands this stuff better than I do. Possibly it's significant, possibly it isn't.

Most of the usb devices are under UHCI host controller, but the cybook is under EHCI host controller. Is it possible I'm missing that? How would I get it to add to my system?

Thanks again for everyone's help. It really does mean a lot to me.

I'm not missing the point. There is something lacking in my windows os that is required by the cybook to work correctly. It's not required by any other hardware or software I've ever tried to use (hardware usually comes with any extra software necessary to run), but it's required by the cybook. The makers of the cybook know what their device requires. They should have minimum requirements on their site so that a person doesn't spend a fortune on a device that won't work with their system. They should be able to offer suggestions as to how I can correct this problem.

They advertise that it works with windows xp. I have windows xp. It's not working on my windows os. Thus obviously "windows xp" is not what is required, but rather something more specific that some versions of windows xp may be missing.

You are not going to convince me that bookeen shouldn't be busy trying to help me solve this. Because they should.

If nothing else, I require a reply from them to return it and get a refund.

Am I really supposed to reformat and reinstall windows? What if I do and it still doesn't work? I just did it December 3. I looked up the date. This is a fresh installation, and I've had no other problems with it. It's running very well.

The happy news is that I did what was logical, went back to the linux os and tried to figure out how to move files around and I did figure it out, so I do have my own books on my cybook and the multitude of demos are gone! Obviously this is a huge relief.

(For anyone who wants to know: menu - filesystem - media utility tool)

At the same time, I shouldn't have to use a different os to move my freaking book files.

I did notice this in linux's "usb viewer" and I have no idea what it means, maybe someone here understands this stuff better than I do. Possibly it's significant, possibly it isn't.

Most of the usb devices are under UHCI host controller, but the cybook is under EHCI host controller. Is it possible I'm missing that? How would I get it to add to my system?

Thanks again for everyone's help. It really does mean a lot to me.

I'm glad that you found a 'workaround'... However, maybe your problem *does* reside in the different xHCI controllers involved, in which case you need to explore further. I just went in and I couldn't tell which one my Cybook was attached to. However, if you can figure it out, perhaps you should try connecting it through the UHCI, rather than the current EHCI controller. I've got so many USB ports that I can't really tell - except that if I plug certain of my USB devices in using the USB port in my 9-slot, internal, media card reader, they won't work, but if I move down a bit to one of the two USB ports built right onto the mother board, these devices work just fine. And one of those cables is the one I switch between my Cybook and my digital SLR... So therein may lie both the problem and the solution.

Derek

I'm glad that you found a 'workaround'... However, maybe your problem *does* reside in the different xHCI controllers involved, in which case you need to explore further. I just went in and I couldn't tell which one my Cybook was attached to. However, if you can figure it out, perhaps you should try connecting it through the UHCI, rather than the current EHCI controller. I've got so many USB ports that I can't really tell - except that if I plug certain of my USB devices in using the USB port in my 9-slot, internal, media card reader, they won't work, but if I move down a bit to one of the two USB ports built right onto the mother board, these devices work just fine. And one of those cables is the one I switch between my Cybook and my digital SLR... So therein may lie both the problem and the solution.

Derek

It may also just be a problem of how many devices have been added to a USB port. I have seen this where I have so many devices that are memory devices that often one of them won't be recognized. I think there is an overload on the number of devices on a port. Not physically at one time but just installed drivers. I have been chasing down a problem like this but haven't solved it yet. I have dozens of memory like devices attached at one time or another to the usb ports on my computer.

I tried to load images directly from my computer to a Digital Viewer Frame my mom received for Christmas. Oh Boy! Although the device claims it can be done directly, my windows 2000 will not recognized the device. Then I loaded images from the computer to a 250 MB CF card, but the digital viewer would not accept the card. So, I loaded the images on to a 16 MB CF card. The device accepted the card, but would only read the first 40 images. I had to replace the card in my computer and delete 40 images after loading. Reinsert the CF card in the viewer. Transfer more images to the digital internal memory. Repeat, Repeat, Repeat, etc. Who would have thought that the viewer, which has a capacity of 250 MB of internal memory, would have a bottleneck at the loading point!

It's not too many devices on the usb. I only have a camera and a pen drive, and now the cybook. I did go and delete hidden devices. Mostly it was the unknown device listed a bunch of times. It didn't help.

It's not the uhci/ehci either. I found out what that means and I have them both on windows.

I have been searching the internet for an answer and have been trying random things I find that people claim worked for them and I decided that was pretty stupid when I don't know what I'm doing and how to undo it and I could really do some damage to my system. Like I said, I'd rather not have to reformat and reinstall again any time soon.

Most of the stories I am reading are not like mine. People had devices that worked and suddenly nothing works. It's a more generic system problem. But my other devices still work perfectly. The problem is only with the cybook (and whatever it alone requires that I don't have), not the hub.

For the record, bookeen has not written back.

If you buy a product and it doesn't work and you write to the company saying so - they need to write back. I don't care if they ultimately have the answer or not. They need to respond and show some concern. If I hadn't found the linux cd, I'd be wanting a refund for a $350 product I can't use. I am extremely disappointed in bookeen. I have never ever been ignored by a vendor before, and at the same time, rarely spend this kind of money on a product. Extremely disappointing. They're going to end up with problems related to their complete lack of customer service.

Have you tried using a different computer just to see if a different computer will recognize the CyBook?

I don't know if this could be the problem, but have you tried disabling your antivirus and firewall software just to see if that makes a difference?

Most European companies are closed from Christmas Eve until 2nd Jan. I wouldn't expect Bookeen to be open until next Wed.

Whoever said it'd be something simple might win the prize.

I had already unplugged the mouse from the back of the computer to test the cybook in that port BECAUSE I WANTED ONE I KNEW WORKED. It didn't work.

I was thinking about the ehci and uhci. There are four universal controllers and only one enhanced controller listed in my device manager. So I was wondering if they are connected to specific ports. So I thought I'd try each and every port in the back of the computer, just for the heck of it.

After blowing gobs of dust out of the way, I started plugging, and sure enough one of them recognizes the cybook.

I never had any idea that the ports were different. I figured if I tried one, they'd all be the same. I mean, they ARE directly in the computer, not external as some people had mentioned.

But anyway. There you go. The saga of learning to try every single port.

Thanks for everyone's help.

Glad you finally got it working. Yes they are different and sometimes you have to reinstall the driver when you try a different port. USB isn't as universal as they might have you believe.

Dale

Glad you got it to work! There can be a big difference in USB ports on the front of your PC and on the back. I have seen it many times that a device won't work when connected to the front, but works when connected to the back.

Anyway, enjoy your Cybook! ;)

Whoever said it'd be something simple might win the prize.

I had already unplugged the mouse from the back of the computer to test the cybook in that port BECAUSE I WANTED ONE I KNEW WORKED. It didn't work.

I was thinking about the ehci and uhci. There are four universal controllers and only one enhanced controller listed in my device manager. So I was wondering if they are connected to specific ports. So I thought I'd try each and every port in the back of the computer, just for the heck of it.

After blowing gobs of dust out of the way, I started plugging, and sure enough one of them recognizes the cybook.

I never had any idea that the ports were different. I figured if I tried one, they'd all be the same. I mean, they ARE directly in the computer, not external as some people had mentioned.

But anyway. There you go. The saga of learning to try every single port.

Thanks for everyone's help.


HOORAY!!! I *WON* the PRIZE!!! Now, please tell me, what did I win??? :D :D :D (I'm hoping for a Booby Prize! :) )

But what really makes me happy is that you've found a USB port which will recognize your Cybook - and that you can now use your Cybook as intended! Way to go!:2thumbsup

Have fun reading. :)

Derek

I'm so glad to hear you got it worked out. Thanks for posting back and letting us know what finally worked for you.

I know the pain of USB issues... Recently my machine stopped recognizing new USB devices plugged into ANY of the interfaces.

I had to perform an XP "System Repair" install to get things back (followed of course by the mandatory umpteen hours of downloads / reboots to get all hot fixes on :( ).

This sounds like a defective USB cable. I had the same problem when trying to connect my cybook with an older USB cable (from a camera) which was defect.

Simple solution: Buy a new USB cable (with the thin-type connector on the cybook side).