Fed-Ex email anyone? [Archive]

Loopy65

12-11-2007, 05:15 AM

It arrived at 10am. Everything was in the box and I've checked it works. The display is fantastic, better than I had hoped for. Now it's got to go back in the box until Christmas day :smack: (it is my present from my wife).

Great that it arrived! .. and so fast too! ..

yikes! I will NOT be able to put mine back into the box til Christmas Day! .. Hubby asked if i wanted it as my Christmas present and i said 'NO thanks!' lol .. all the best with the waiting til the 25th!! ..

Mine is at Stanstead now .. i'm thinking it 'may' get here earlier than their stated 13th? (hoping hoping hoping!)

Loopy

knurps

12-11-2007, 05:57 AM

I got my FedEx email at 4 AM. 8...9
[...]
I'm just thrilled it's on it's way. For those keeping track, it's order 4240.

Lucky you. I got a 40xx (don't have access from here and don't have the id completely memorized) but still no mail. :(

Wouldn't be too surprised if they forgot or skipped me, this sort of stuff always happens to me :o

Paulius

12-11-2007, 06:59 AM

rixte

12-11-2007, 08:23 AM

I got an email at 3:30 am (CST) saying that mine (order 4198) had shipped yesterday at 9:45 am and it's due here by 10:30 today! That seems insanely fast.

We're in a bit of a ice storm, though, so I am not really expecting it. Particularly as I'm about to head cautiously into work and I'm not sure if I ever heard if they're requiring signatures for the reader or not.

And the tracking itself isn't actually revealing any details on the Cybook's current location, anyway.

kkingdon

12-11-2007, 09:27 AM

I received email at 1:06 PST that my order (4233) would be shipping today, scheduled for arrival before 10:30am tomorrow. Yay!

Update: At first the tracking tool said: "Package data transmitted to FedEx". Now it says:"In transit". So I think that means my package is really on its way.

Update: The tracker says my package has progressed from Aubilliers, FR to Paris, FR.

Update: The tracker indicates my package has arrived at Memphis, TN, cleared customs and departed for the Pacific coast!

Update: My package has arrived at Oakland, CA, 10 miles north of here! I'll be madly rechecking status until I see the "out for delivery" notice!

Antonieb

12-11-2007, 09:45 AM

I don't want to know when my order is shipped if you guys are talking about order 4233 :) damn.. my OrderID = 7299..

I really hope to get this device before feb 2008 but I fear the worst...

dobbyone

12-11-2007, 10:00 AM

Damn, I should've ordered earlier, OrderID 6602. But if they can ship 500-600 a day it won't be that bad if only the supply lasts.

Antonieb

12-11-2007, 10:06 AM

I hope supplies last then because I really want this device asap :P

dcalder

12-11-2007, 11:00 AM

Wow. Bookeen must be getting lots of orders.

From what I've seen, some of you have order numbers in the 3000 and 4000 ranges. I ordered mine a few days ago and my number is in the 7000s!

I hope I'll get mine before Christmas, but there was a warning on their store that it will be shipped anywhere in between the 18 to the 21st of December. Let's hope!

I ordered a few days ago as well and have a number in the 7400s. However, both when I placed my order and now as well, the Bookeen shop is warning that orders placed now will ship between December 14 and 18, not the 18 to 21. Hopefully, that means that production is ramping up at a better rate and we'll all get ours by Christmas!

rixte

12-11-2007, 11:49 AM

Heh, my FedEx tracking has been updated to reflect a tomorrow morning delivery. Which doesn't surprise me at all :)

Anybody who has received one - do you know if they were sent signature release or not?

HarryT

12-11-2007, 11:52 AM

Yes, you will have to sign for it when it arrives.

Ortep

12-11-2007, 12:25 PM

Yes, you will have to sign for it when it arrives.

I didn't sign for it. They dropped it of at the neighbours. Perhaps thay had to sign. I didn't ask.

bøø

12-11-2007, 12:57 PM

I didn't sign for it. They dropped it of at the neighbours. Perhaps thay had to sign. I didn't ask.

Yes you have to sign for it. It was delivered earlier than they said, I was at work but luckily somebody was at home and could sign. :2thumbsup

leeloo

12-11-2007, 01:05 PM

Nate the great

12-11-2007, 01:07 PM

Yes, you will have to sign for it when it arrives.

You're assuming the driver doesn't fake the signature. Someone named "William" signed for my Kindle before the driver handed it to me.

HarryT

12-11-2007, 01:08 PM

I was indeed naively assuming that, yes :).

tcmoon

12-11-2007, 01:09 PM

got my tracking for my replacement this morning but it never shipped. Tracking said by 10:30 am Dec 11th but it never showed so I called Fed Ex and they said to contact the sender because it was never sent. I emailed and they havent responded yet.

Tom

rixte

12-11-2007, 01:23 PM

Heh :)

Well, I'm hoping that they'll allow signature release, so I can sign whatever little slip gets left on my doorstep and have it waiting when I get home the next day. Otherwise it's always a joy trying to coordinate getting it off the truck and into the fed ex office.

Ottawa411

12-11-2007, 06:51 PM

Barcey

12-11-2007, 10:15 PM

I got my tracking number today. I don't know how it could be possible, but it says the estimated delivery date is Dec 12, 2007 by 12:00 PM. It seems hard to believe that is possible? My order # is 457*

Mine took a day longer then the estimated delivery date. It made it to Canada faster then I thought it would but then sat in limbo for a day waiting for brokerage clearance. I tried to nudge them by continuing to hit the refresh button on the Fedex website but it didn't seem to help. :D

Maybe you'll have better luck then I did though...

Adam

12-11-2007, 10:18 PM

I got that message too. 14 hours shipping from France to my door. Kinda sounds too good to be true.

Loopy65

12-12-2007, 04:12 AM

having refreshed my Fed-Ex page like a maniac for 2 days it now says that my Cybook is 'on Fed-Ex vehicle for delivery'!! ... i'm trying sooooo hard not to get too hopeful but maybe, just maybe it's going to get here today (a day earlier than the original Fed-Ex estimate) ..

*waiting patiently and hoping she can get some 'play-time' with my Cybook sometimes today!*

Loopy

diabloNL

12-12-2007, 04:22 AM

Sparrow

12-12-2007, 05:26 AM

Just got my Fed-Ex mail :D

(My order id was around 5200.)

fugsly

12-12-2007, 05:34 AM

I got mine!!!! Estimated delivery date is the 17th December.

The poor site will be refreshed to death by the time it arrives :)

My order ID is 5304 by the way

diabloNL

12-12-2007, 07:07 AM

I got mine!!!! Estimated delivery date is the 17th December.

The poor site will be refreshed to death by the time it arrives :)

My order ID is 5304 by the way

17 December? Why it takes so long if they can get it within two days to US? :blink:

Anyway, they are getting closer to my order number 64xx. :2thumbsup

fugsly

12-12-2007, 07:40 AM

17 December? Why it takes so long if they can get it within two days to US? :blink:

Anyway, they are getting closer to my order number 64xx. :2thumbsup

I wondered the same as well. My first guess was that they have a warehouse in the US that they ship from.

It would be lovely to get it by the weekend so I can show it off to some friends that are coming up. I'm hoping the estimated delivery time changes to Friday at some point. If I refresh the screen enough anything is possible.... :)

Sparrow

12-12-2007, 07:49 AM

I'm in England, got my first email this morning with an estimated delivery by midday tomorrow.
I'm surprised it's going to take that much longer to reach Scotland.

fugsly

12-12-2007, 07:54 AM

I'm in England, got my first email this morning with an estimated delivery by midday tomorrow.
I'm surprised it's going to take that much longer to reach Scotland.

That is really odd - i'm in central scotland as well not even the highlands.

Ah well - it'll arrive when it arrives, I'm not in the least bit jealous or miffed. Honest.

HarryT

12-12-2007, 08:12 AM

I'm in England, got my first email this morning with an estimated delivery by midday tomorrow.
I'm surprised it's going to take that much longer to reach Scotland.

Cargo flights are generally overnight. Mine flew from France to Stansted one day, from Stansted to Manchester overnight, then local delivery the next day. If you're in southern Scotland they'll probably fly it from Stansted to Glasgow or Edinburgh and then deliver from there, or Aberdeen if you're in the north.

Ottawa411

12-12-2007, 08:33 AM

Mine took a day longer then the estimated delivery date. It made it to Canada faster then I thought it would but then sat in limbo for a day waiting for brokerage clearance. I tried to nudge them by continuing to hit the refresh button on the Fedex website but it didn't seem to help. :D

Maybe you'll have better luck then I did though...

Would you mind my asking what fees (taxes/brokerage) you got hit with when it came into Canada? I have generally had good luck, but I have been hit hard a couple of times with orders from overseas in the past. I am not sure what to expect.

Danny Fekete

12-12-2007, 08:35 AM

Mine took a day longer then the estimated delivery date. It made it to Canada faster then I thought it would but then sat in limbo for a day waiting for brokerage clearance. I tried to nudge them by continuing to hit the refresh button on the Fedex website but it didn't seem to help. :D

Maybe you'll have better luck then I did though...

Beg pardon, Barcey. Did you need to pay any sort of duty on your Cybook when it was delivered? Mine's just shipped, so I've got a day or so to find a buyer for my liver, need be.

- Danny

Danny Fekete

12-12-2007, 08:38 AM

Hah! Sorry, Ottawa. I think we posted at the same time.

Loopy65

12-12-2007, 08:52 AM

It got here .. a day earlier than the Fed-Ex estimate! .. quite surprising altho they did seem to have allowed rather too much time even considering I live in the boonies!

Anyways .. of course, it's gorgeous! .. and so simple ..

I swapped my iRex for the Cybook and the first thing that i noticed was how much smaller the screen is on the Cybook but in other ways it's a lot more 'beautiful' .. the case is a LOT better and for less price and the fact it just uses a simple USB cable is a LOT better too! .. the iRex system meant cables all over the place! ..

Now i'm going to play .. need to redownload my ebooks once i find the post here (at mobileread) that tells me where to find the PID! ..

I'm on a MAC :)

happy happy happy! ..

this is a lovely little piece of kit ..

thanks for travelling the waiting road with me everyone!

Loopy

HarryT

12-12-2007, 09:23 AM

It got here .. a day earlier than the Fed-Ex estimate! .. quite surprising altho they did seem to have allowed rather too much time even considering I live in the boonies!

Hurray! :)

Now i'm going to play .. need to redownload my ebooks once i find the post here (at mobileread) that tells me where to find the PID! ..

While reading any book, click the centre button to display the menu, then select "Advanced...", "About".

thanks for travelling the waiting road with me everyone!

I'm worn out just reading about your experience :D.

Have fun - I'm sure you'll enjoy using it.

fugsly

12-12-2007, 09:24 AM

Good for you Loopy :)

Have fun playing with it today

fugsly

12-12-2007, 09:27 AM

Cargo flights are generally overnight. Mine flew from France to Stansted one day, from Stansted to Manchester overnight, then local delivery the next day. If you're in southern Scotland they'll probably fly it from Stansted to Glasgow or Edinburgh and then deliver from there, or Aberdeen if you're in the north.

I've watched quite a few tracked packages where i watch it get shipped from glasgow to edinburgh and then back again before finally stopping in between. They like to tease me :angry:

GoneNova

12-12-2007, 10:07 AM

I got my Cybook! It's so thin and light! I really like the new black leather case. I was expecting the one they have on their web site, but I think this one will be easier to keep closed.

Ottawa411

12-12-2007, 10:20 AM

I swore I wouldn't, but I am getting very anxious now that it is on its way to me. I know it will be here soon, but it is so hard to wait. Now I am wondering if I will get this new black leather case too. I hadn't heard of it before.

HarryT

12-12-2007, 10:47 AM

Now I am wondering if I will get this new black leather case too. I hadn't heard of it before.

Nor me! My leather case is a tan one, the same as shown on the web site. It's beautifully made - one of the nicest cases I've come across. I hope the new ones are as nice.

Demented

12-12-2007, 10:55 AM

Keep up the reports on order #'s. I'm stuck in the 66xx's:(. Now if only a major book company would do a recycling trade in program, I'd love to trade my 800+ paper backs for digital versions heh. It would make moving a lot simpler.

laborg

12-12-2007, 11:24 AM

kkingdon

12-12-2007, 11:38 AM

The fedex box is in my hot little hands. Going to open it now!

diabloNL

12-12-2007, 12:19 PM

I got my Cybook! It's so thin and light! I really like the new black leather case. I was expecting the one they have on their web site, but I think this one will be easier to keep closed.

Is this the separate available case or is this included with the Cybook. Because I ordered the separate case and it clearly states it's brown. :blink:

Leather cover for the Cybook
This elegant chocolate coloured leather cover protects your Cybook from wear and tear. It offers a snug secure fit and is designed to keep your Cybook ports fully accessible.

mip

12-12-2007, 12:41 PM

Got my Cybook ten minutes ago (1:30pm) and am just getting ready to load it up!!

rixte

12-12-2007, 02:05 PM

Compulsive FedEx tracking reveals: Left at front door. Package delivered to recipient address - release authorized

Oh, to teleport a few hours into the future so i can be HOME!

Loopy65

12-12-2007, 03:41 PM

Is this the separate available case or is this included with the Cybook. Because I ordered the separate case and it clearly states it's brown. :blink:

mine which arrived today is brown .. wouldnt really bother me either way tho!

Loopy

Loopy65

12-12-2007, 03:43 PM

Hurray! :)

While reading any book, click the centre button to display the menu, then select "Advanced...", "About".

I'm worn out just reading about your experience :D.

Have fun - I'm sure you'll enjoy using it.

thanks Harry! .. i'm loving it .. all loaded up now and raring to go .. now all i need is some kid-free time to enjoy it fully! lol

Loopy

Loopy65

12-12-2007, 03:45 PM

I got my Cybook! It's so thin and light! I really like the new black leather case. I was expecting the one they have on their web site, but I think this one will be easier to keep closed.

congrats on your new arrival! .. they are soooo lovely arent they?

I admit to being amazed tho that yours in the US arrived the same day as mine in the UK! .. those atlantic planes must be flying fast!!

Loopy

leeloo

12-12-2007, 03:46 PM

having refreshed my Fed-Ex page like a maniac for 2 days...

I'm almost 24 hours of Fedex refreshing done, so perhaps only another day before it says something helpful/reasonable!

Awfully jealous of you who have received yours already...

diabloNL

12-12-2007, 04:20 PM

mine which arrived today is brown .. wouldnt really bother me either way tho!

Loopy

Thanks Loopy65. I just would like to know where the black ones comes from. I want the brown one that I ordered so let's hope they will send me that. :)

kkingdon

12-12-2007, 04:30 PM

Thanks Loopy65. I just would like to know where the black ones comes from. I want the brown one that I ordered so let's hope they will send me that. :)
I went back to one of the older posts with pictures of the brown/tan cover. There are a couple of differences besides color when compared to the black cover I received: The brown cover doesn't appear to have the pen-holder or inside front-cover pockets. The black cover has a cut-out over the LED. There is also no Cybook logo embossed on the outside front cover. The black cover has a closure: there is a black leather strip that slides into a pocket on the front. I didn't see one on the brown cover pictures.

adelheid

12-13-2007, 12:05 AM

Could it be the black cover is the one that M-Edge is selling?

Ottawa411

12-13-2007, 04:18 AM

I am shocked. When the Fedex site updated, it showed that it wasn't picked up until a day later than originally stated. What is amazing is that it has gone from AUBERVILLIERS FR, to PARIS FR, to MEMPHIS, TN, and is now in Ottawa. All this occurred between 4:40 P.M. yesterday and 4:32 A.M. today. Even allowing for time zones, that is fast service. If it clears customs quickly, I will actually have it today.

Loopy65

12-13-2007, 04:36 AM

Sparrow

12-13-2007, 04:40 AM

My estimated delivery is within the next hour and a half - but my FedEx tracking page still only has the "Package data transmitted to FedEx" entry from 24 hours ago :blink:

Either it hasn't budged and is sitting with it's feet up, still in France; or the web page isn't being updated. :(

HarryT

12-13-2007, 04:50 AM

I went back to one of the older posts with pictures of the brown/tan cover. There are a couple of differences besides color when compared to the black cover I received: The brown cover doesn't appear to have the pen-holder or inside front-cover pockets. The black cover has a cut-out over the LED. There is also no Cybook logo embossed on the outside front cover. The black cover has a closure: there is a black leather strip that slides into a pocket on the front. I didn't see one on the brown cover pictures.

Did you order the leather cover with your CyBook? I ordered the "Deluxe" pack - perhaps you only get the tan cover with that? The tan cover has a magnetic closure, by the way. Works fine, and improves with usage as the leather gets softer.

Sparrow

12-13-2007, 06:19 AM

dainys

12-13-2007, 07:14 AM

:angry: My Cybook is overdue; so I rang FedEx and they say they have no record of ever having it handed over to them. The tracking number I was sent is duff apparently, which is why the web page isn't showing any updates.

They say I have to contact Bookeen to see what's happened to it. I hate it when stuff like this happens. :wall:

The same with my order. FedEx page show "Package data transmitted to FedEx", estimated delivery time next hour. I rang to local FedEx office, they say they didn't get my parcel yet :blink:

Loopy65

12-13-2007, 07:38 AM

:angry: My Cybook is overdue; so I rang FedEx and they say they have no record of ever having it handed over to them. The tracking number I was sent is duff apparently, which is why the web page isn't showing any updates.

They say I have to contact Bookeen to see what's happened to it. I hate it when stuff like this happens. :wall:

awwwww hope you're able to get it sorted out quickly! .. how frustrating! .. usually that kind of thing happens to me! ..

keep us updated

Loopy

Loopy65

12-13-2007, 07:39 AM

The same with my order. FedEx page show "Package data transmitted to FedEx", estimated delivery time next hour. I rang to local FedEx office, they say they didn't get my parcel yet :blink:

mine stuck on 'package date transmitted to FedEx' for a long time and then suddenly three things happened at once! ..

hoping it gets sorted out soon!

Loopy

dhcalva

12-13-2007, 07:43 AM

Maybe they're assigning numbers to all the packages and it just hasn't shipped yet. We've been known to do that where work when something is going out in a day or so, getting all the shipping labels printed and put on the boxes beforehand.

As for me, mine shipped on the 11th. They tried to deliver it in OH yesterday, but I wasn't home so they left a door hanger on my door. I should get it today.

kkingdon

12-13-2007, 08:23 AM

Did you order the leather cover with your CyBook? I ordered the "Deluxe" pack - perhaps you only get the tan cover with that? The tan cover has a magnetic closure, by the way. Works fine, and improves with usage as the leather gets softer.
I did order the "Deluxe" pack. The magnetic closure sounds keen. It's probably a little less "in the way" when reading than is my cover's leather closure-strap.

Ottawa411

12-13-2007, 08:28 AM

9:14 AM Int'l shipment release OTTAWA, ON

It is getting close!

I think I would be happy with either cover. I just want it to be protected and to look nice.

Sparrow

12-13-2007, 08:43 AM

awwwww hope you're able to get it sorted out quickly! .. how frustrating! .. usually that kind of thing happens to me! ..

keep us updated

Thanks for the sympathy Loopy.

I've emailed contact@bookeen.com and orders@bookeen.com a couple of hours ago - no reply as yet (not expecting a solution this quick, but a 'we're checking' email would be reassuring).

I must say, the speed with which they extracted their money from my CC account, led me to think they were a remarkably efficient outfit.
Unfortunately, subsequent events are leading me to revise my opinion somewhat. :rolleyes:

I'm not throwing my toys out of the pram just yet (we all mistakes); but I am gathering them round me in preparation.

julia

12-13-2007, 08:46 AM

The same with my order. FedEx page show "Package data transmitted to FedEx", estimated delivery time next hour. I rang to local FedEx office, they say they didn't get my parcel yet :blink:

i was expecting my cover today at 12 p.m. and called the local fedex.
they told me the tracking# only shows that they are ready to deliver but no package has been picked up. it's still in paris! they told me to contact bookeen. did just that and wait what will happen.

:chinscratch:

but at least i have my cybook from the first shipping and have been using it ever since.

Loopy65

12-13-2007, 08:52 AM

Thanks for the sympathy Loopy.

I've emailed contact@bookeen.com and orders@bookeen.com a couple of hours ago - no reply as yet (not expecting a solution this quick, but a 'we're checking' email would be reassuring).

I must say, the speed with which they extracted their money from my CC account, led me to think they were a remarkably efficient outfit.
Unfortunately, subsequent events are leading me to revise my opinion somewhat. :rolleyes:

I'm not throwing my toys out of the pram just yet (we all mistakes); but I am gathering them round me in preparation.

I think i've sent an email to support@bookeen.com before too .. might be worth a try

Loopy

tompe

12-13-2007, 09:03 AM

Did you order the leather cover with your CyBook? I ordered the "Deluxe" pack - perhaps you only get the tan cover with that? The tan cover has a magnetic closure, by the way. Works fine, and improves with usage as the leather gets softer.

As you say, they improved with usage. When the cover was new the magnetic closure did not work well at all. Unfortunately you see the magnets under the leather when you are reading a book which is a bit irritating. Otherwise I really like the cover.

HarryT

12-13-2007, 09:05 AM

It looks great when it's closed - makes the Gen3 look just like a fancy leather-bound diary or something; you wouldn't know that it's an electronic device.

tompe

12-13-2007, 09:13 AM

It looks great when it's closed - makes the Gen3 look just like a fancy leather-bound diary or something; you wouldn't know that it's an electronic device.

Yes, it looks great and I really like that it does not look like an electronic device. Hopefully it reduce the risk of getting it stolen.

HarryT

12-13-2007, 09:18 AM

Could someone post some pictures of the Gen3 in the black cover? I'd love to see what it looks like.

Thanks!

Paulius

12-13-2007, 09:39 AM

I must say, the speed with which they extracted their money from my CC account, led me to think they were a remarkably efficient outfit.
Unfortunately, subsequent events are leading me to revise my opinion somewhat.

Hahahah. But in all seriousness, almost all of the payment portals take the money out as soon as possible. This is to make sure that the customer has indeed paid for their product before they even start the whole packing and shipping process.

Can't complain much about that. And hey, we also all agreed to wait a bit before getting our devices. Playing the waiting game can be fun, if it's going to be delivered before christmas.

Ottawa411

12-13-2007, 09:52 AM

Mine just arrived here in Canada. I got the black cover. It looks nice to me. The Cybook is so slim I almost missed it under the leather cover in the package.

The total cost for fees was $19.55. It was listed as a book with a value of $200 on the forms. This was a relief for me. Saved me a few dollars from what I was fearful of.

It is charging up now. I will give my impressions later.

Danny Fekete

12-13-2007, 11:17 AM

Ditto experience. Black cover, too. Liver remains.

leeloo

12-13-2007, 11:34 AM

Maybe they're assigning numbers to all the packages and it just hasn't shipped yet.

Another thing it would have been nice to hear about from Bookeen. Instead, their FAQ says

Once your order has been shipped you receive your tracking number by email. By clicking the tracking number you can trace the progress of the package.

Which is slightly (and, I admit, only slightly) misleading. I feel like a kid waiting for :xmas: -- impatient as hell because I just know it's going to be great!

(I have a new appreciation for the slogan "Wherever. Whenever. With Fedex.com"...)

Sparrow

12-13-2007, 11:41 AM

And hey, we also all agreed to wait a bit before getting our devices. Playing the waiting game can be fun, if it's going to be delivered before christmas.

Well, they initially said it would be shipped on Dec 5th; and then said they shouldn't have said that.
Then they said it'd be sent on 12th for delivery on 13th - but now I discover its gone AWOL.

But, things go wrong in the best businesses, and I can understand if I got unlucky this time.

However, I do think Bookeen could do more to keep customers informed.
They could use their blog to let us know what's going on ("To keep you informed, visit Bookeen's blog") - but they don't .
They could acknowledge receipt of emails - but they don't.

That's the disappointing aspect imho.

Currently, I have no idea where I stand with my Bookeen order; and I'm not seeing much help coming my way. :sad3:
I'm sure the Cybook is a great device; but if this is typical of Bookeen customer support; I think I'd settle for just getting my money back.

HarryT

12-13-2007, 11:43 AM

Stick with it, Sparrow. I know it's a huge disappointment (I'd have been gutted if it had happened to me :( ) but it really is worth it in the end, believe me.

Hope that Bookeen get you sorted ASAP.

diabloNL

12-13-2007, 11:59 AM

Sorry to hear that Sparrow, I really feel your pain because I have been multiple times in the same situation. I hope it will get sorted out for you very soon!

Are there more people that got a email from FedEx and can tell me what their order number is (~). I have 64xx and I'm very curious where I stand in line.

leeloo

12-13-2007, 12:07 PM

diabloNL, my order number is in the device description to the left. I got my "Package data received" email at about 1:00am on the 11th. No movement on the Fedex site since then.

rixte

12-13-2007, 12:13 PM

diabloNL, my order number is in the device description to the left. I got my "Package data received" email at about 1:00am on the 11th. No movement on the Fedex site since then.

That's what happened to mine for about a day - package data received at 9:45am on the 10th, but nothing actually shipped out until quite late on the 11th, probably 30+ hours later. After that it moved incredibly fast, however. So hopefully yours will, as well.

leeloo

12-13-2007, 12:25 PM

Woot! I'm now in transit from Aubervilliers!

Sparrow

12-13-2007, 12:49 PM

Sorry to hear that Sparrow, I really feel your pain because I have been multiple times in the same situation. I hope it will get sorted out for you very soon!

Thanks Diablo.

My Fed Ex page just updated! The CyBook is in Aubervilliers (France), and should be here tomorrow morning.
So at least the order hasn't disappeared and is back on track, which is good.
But still no reply to my emails, so dunno what the problem was.
Hopefully this was just a glitch, and it's plain sailing from here on. :)

JSWolf

12-13-2007, 12:55 PM

Sparrow, from what others have said here, you need to email support. The other two addresses you used to send the messages were not to support. And as we know, Bookeen tends to ignore email that is not to support.

Sparrow

12-13-2007, 01:05 PM

Sparrow, from what others have said here, you need to email support.

Ok, thanks for the advice (and to Loopy65 who also suggested that earlier).

leeloo

12-13-2007, 02:02 PM

Woot! I'm now in transit from Aubervilliers!

And now I'm in Paris. So delivery tomorrow (to a neighbouring country) is not out of the question. Cool.

ricdiogo

12-13-2007, 02:32 PM

Ordered November 26th. No email yet.

Loopy65

12-13-2007, 03:54 PM

Thanks Diablo.

My Fed Ex page just updated! The CyBook is in Aubervilliers (France), and should be here tomorrow morning.
So at least the order hasn't disappeared and is back on track, which is good.
But still no reply to my emails, so dunno what the problem was.
Hopefully this was just a glitch, and it's plain sailing from here on. :)

Awesome news Sparrow! .. glad it's not disappeared into cyberspace! ..
keep us updated!!

Loopy

SandySchwab

12-13-2007, 04:07 PM

Hi all, since this seems to be a good place for a newbie to join in ... :)

And now I'm in Paris. So delivery tomorrow (to a neighbouring country) is not out of the question. Cool.

It seems our Cybooks are sharing a truck ride, Leeloo: mine has just arrived in Paris as well. Now I just need to make sure somebody is at home tomorrow morning to receive the package!

I have to say, though, that with all the negative comments about the device mounting up and with Bookeen disastrously bad at keeping their customers informed, I'm starting to get a little bit worried. 450 Euros is a lot of money, and I would really hate if it would turn out to be money down the drain. Argh! :(

GoneNova

12-13-2007, 04:55 PM

Could it be the black cover is the one that M-Edge is selling?

I went over to their site, and it looks exactly like the case I got. They want $54.99 for their case, but I only paid $39.95 to Bookeen. If it's the same case, I got a good deal.

I really am enjoying this reader. I've been reading on a PocketPC for years,and I have to stop myself from touching the screen to turn pages. The button is a little stiff, but I'm starting to get the hang of it. The screen is a lot easier on the eyes, and my rechargeable Great Point Light works with the case, so I don't miss the backlighting so much. After the first charge I read the manual, and the device froze up. After a little panic attack, I got it going again, and it hasn't happened since. Syncing with Mobi reader is flawless, and the RSS feeds work great.

sirverdemer

12-14-2007, 12:51 AM

Hi people!
I've been reading this forum for a while now, but never posted. Just wanted to thank everbody for input and reviews and what not (helped a lot to decide on which machine I was going to get) :thumbsup:
*BUT* I still haven´t got it :(
I'm at order #5878 and still no email from FedEx... damn yous Bookeen!
Well then, have fun, and hopefullly today I'll get the long awaited email...

leeloo

12-14-2007, 02:07 AM

It seems our Cybooks are sharing a truck ride, Leeloo: mine has just arrived in Paris as well. ...
I have to say, though, that with all the negative comments about the device mounting up and with Bookeen disastrously bad at keeping their customers informed, I'm starting to get a little bit worried.

I made it to Basel overnight "for clearance", so we'll find out what the Swiss customs think of it all. I agree that it's a pity Bookeen isn't a bit more communicative. A post on the blog like this:

We're swamped! So many of you have ordered Cybooks -- far more than we'd dared dream -- that we're behind in shipping orders. It didn't help that a simple programming error on the website -- too many late nights debugging the firmware! -- meant lots of you were expecting something shortly after the 5th of December.

So here's what's happening. We are pushing our manufacturer to ship to us as fast as it can. The Cybooks arrive in France in batches of a few thousand which we, and the fabulous temps we've hired ("Merci, Jean-Luc!") then unpack, test, load the software, test again, and then repack into the separate orders for you patient folks. At this point we send the address details to Fedex and you get your tracking email. Please note, the "Estimated delivery" time Fedex puts on their site at this point is arbitrary. Then, sometime in the next 48 hours (often sooner) Fedex actually picks the packages up and the tracking site will update with a new delivery estimate. We chose Fedex because they are the best of the global logistics providers for our situation, but the vagaries of international shipping and customs procedures mean that any delivery time will only be an estimate. Although we have noticed a tendency for the packages to be slightly early rather than very late!

In short, please bear with us while we try to catch up. We really are doing our best to keep faith with all of you who have made -- are making! -- the Cybook a great success.

PS Please help us get the word out to other Bookeen customers who might have concerns.

(a complete fantasy on my part) wouldn't (didn't) take long to write and would have made me, at least, feel better about things.

HappyMartin

12-14-2007, 02:09 AM

Received a call from the courier company this morning and they will deliver at 15h00 today

leeloo

12-14-2007, 02:12 AM

I made it to Basel overnight "for clearance"

And now I'm in transit from Basel! Perhaps I should post more...

ashalan

12-14-2007, 02:19 AM

And now I'm in transit from Basel! Perhaps I should post more...
Hey leeloo, mine was in transit in Basel at almost exactly the same time on Wednesday and the FedEx man rang at 13:40 (here in Berne).

So you might wanna make sure to go nowhere today ;)

HarryT

12-14-2007, 02:31 AM

...with all the negative comments about the device mounting up...

Are we reading the same forum? I'm not seeing "negative comments about the device mounting up". More "it's a great device, but it would be perfect if..." type comments :).

diabloNL

12-14-2007, 03:22 AM

Bookeen said all Cybook's ordered in November will ship this week, but I'm starting to believe they won't make it. :(

leeloo

12-14-2007, 03:26 AM

Hey leeloo, mine was in transit in Basel at almost exactly the same time on Wednesday and the FedEx man rang at 13:40 (here in Berne).

So you might wanna make sure to go nowhere today ;)

It's here! Now we move to the First Impressions thread (:

diabloNL

12-14-2007, 04:50 AM

Are there already people with an email who ordered around 28 November?

Moonraker

12-14-2007, 05:02 AM

Sparrow

12-14-2007, 05:13 AM

My FedEx tracking page has just come up with "Customer not available or business closed - Signature required " and they'll try again on Monday.
But I'm here; haven't been out all morning, and there's no card or nothing near my front door saying they tried to deliver! :eek:

Rang up their customer services, and they said they'll look into and call me back within the hour.

Maybe I'll just stick with pbooks. :surrender:

Arakin

12-14-2007, 05:33 AM

Woo Hooooo! - mine has just been delivered by the FedEx man. I was completely taken by surprise because I have received no email from Bookeen.

I ordered the Gen 3 on 21st November and my order number is 556X.

It came with the tan case.

I have just started charging it which I understand takes about 3 hours.:D

Glad your CyBook arrived, Moonraker - hope you have fun!

I ordered mine just 5 days later, with an order number of 604x
(although I think there has already been mention of unusual order IDs in a previous thread? That said they appear to be pretty much sequential)

*crosses fingers for delivery before heading off on holiday next week*

I never went for the deluxe set, not really valuing the leather case (or at least preferring one in black or non-leather). Wondering if many other folks decided on not going with the case? I have a feeling it might make it a little bit easier to hold with the case, in retrospect.

julia

12-14-2007, 06:13 AM

i was expecting my cover today at 12 p.m. and called the local fedex.
they told me the tracking# only shows that they are ready to deliver but no package has been picked up. it's still in paris! they told me to contact bookeen. did just that and wait what will happen.

:chinscratch:

but at least i have my cybook from the first shipping and have been using it ever since.

received my cover today. it is black tho' and looks a lot like the m-edge leather jacket.

laborg

12-14-2007, 06:32 AM

order id:5787; just got my fedex mail.

SandySchwab

12-14-2007, 06:39 AM

Are we reading the same forum? I'm not seeing "negative comments about the device mounting up". More "it's a great device, but it would be perfect if..." type comments :).

Harry, I guess I'm suffering from a bad case of buyer's remorse. At the moment my Cybook is on a FedEx truck driving around Frankfurt, so I hope I'll get it some time this afternoon and then everything will be just fine. (Or so I hope!) :)

srml

12-14-2007, 07:03 AM

YES!

From the FedEx Tracking page:
Dec 14, 2007 1:28 PM On FedEx vehicle for delivery

My order no. is 55XX. It got shipped yesterday but I received the FedEx email just now.

Daniel

dhcalva

12-14-2007, 07:32 AM

For the record, I ordered mine on November 6th and got it yesterday.

Very nifty little device, considering I'm coming from a REB 1100 reader. This is MUCH easier on the eyes. I do miss the taping on the screen to select things though.

I ordered the deluxe kit and got the black case myself.

No problems other than getting used to how stiff the 4 way button is...

Though I do have a few suggestions on how to make it better.

ripster

12-14-2007, 07:34 AM

My order number is 571x, I ordered mine on 22nd November, FedEx estimate mine will be delivered by 6pm today (14th). I'm having mine delivered to my work address in the centre of Edinburgh so I might have to stay late :)

dobbyone

12-14-2007, 08:49 AM

Just received the email from FedEx :>, estimated delivery 17 Dec, order 66xx

diabloNL

12-14-2007, 08:49 AM

I have my FedEx email! So in my case they kept their promise. My order# is 64xx and I ordered on 28 Nov. Oh joy!

sirverdemer

12-14-2007, 09:18 AM

Mine has a 58XX id and I got for Dec17th at 6pm!
Yoohoo!

SandySchwab

12-14-2007, 09:19 AM

Whee! I've just got my Cybook, too! It looks lovely, is soooo thin, and I can't wait to try it out. At the moment it's charging, so I have to be patient a little while longer. :)

But ... I got the wrong cover. Again, without any sort of explanation. Argh! Argh! Argh! What is wrong with these Bookeen people?

Arakin

12-14-2007, 09:35 AM

I have my FedEx email! So in my case they kept their promise. My order# is 64xx and I ordered on 28 Nov. Oh joy!

Oh, cool! Looking forward to checking my own inbox once I get home :)

HarryT

12-14-2007, 10:18 AM

But ... I got the wrong cover. Again, without any sort of explanation. Argh! Argh! Argh! What is wrong with these Bookeen people?

You got the same cover that most people in the current batch seem to be getting. Is it inadequate in some way? The reason I ask is that I haven't seen any pictures of it.

Sunfield

12-14-2007, 10:30 AM

First Post Greetings to all..

Thank you for providing me with much to do while waiting for Bookeen to ship my Cybook. It is now on the way (nb. 656x) and should arrive on the 17th :-D

From what I've read I should probably start trawling the city for fingerpuppets to mod (don't want to suffer from that "blackberry" thumb thingy)

Now it's time for that other waiting game...

http://imgs.xkcd.com/comics/online_package_tracking.png

picture is from http://xkcd.com - have a look it's some funny stuff...

SandySchwab

12-14-2007, 10:46 AM

Harry, yes, I know. :) Apparently it's the cover that's sold at M-Edge (http://www.buymedge.com/p_cybook_gleather.html). I would have preferred the original brown cover because the chocolate brown colour makes for a nicer "old book" feel, whereas the black jacket is more the executive type. In addition, the leather strap that is used to close the black cover will probably get in your way when you're reading, whereas the brown cover is held closed by integrated magnets.

The thing that bugs me most about this is that Bookeen has once more not informed its customers about this change. We all know that they're probably a rather small company, so one does of course make allowances for that. However, they could have sent a form e-mail to everybody that unfortunately they have run out of the original covers, but have replacements at hand. Or they could have included a form letter with some sort of explanation in the actual package. If that had happened, all would have been fine. But to simply send a different product to your customer? That's what I find unacceptable. *sigh*

ricdiogo

12-14-2007, 10:53 AM

Got my FedEx email right now. Estimated delivery: Dec 17, 2007

My Order ID is: 61xx 26/11/2007

SandySchwab

12-14-2007, 10:54 AM

*lol* about the cartoon, sunfield. But I have to tell you, it's even worse when the package is finally on the truck (okay, probably in the truck -- but who knows with these prepositions?), 'cause you start wondering what the heck has happened to the truck. Has it got lost? Has it got stuck in a traffic jam? Hasn't the driver found your address???

I think I might have worried the FedEx man who brought me my package: I was so happy it had finally arrived that I nearly hugged the poor man. :D

I hope your package will arrive soon, too!

tofuninjah

12-14-2007, 12:21 PM

I've got my fedex email and tracking number! Scheduled for a dec. 17th delivery! yay!

order #5976

now, I just have to try to not think about it over the weekend because the anticipation is killing me. :)

HappyMartin

12-14-2007, 12:39 PM

Recieved my wifes device this afternoon and up and running. Lovely little thing, now I want one.

Widebhoy

12-14-2007, 01:40 PM

Greetings all! I've been following everyones adventures on this forum since I ordered my Cybook on Dec. 5th, about time I joined in! I'm delighted to see the shipped order numbers are steadily making their way into the 7000s, where mine patiently resides! Many thanks for all the updates and info so far! :thumbsup:

patatan

12-14-2007, 01:57 PM

Mine is on its way. I had the fedex email three hours ago. I ordered 27th of november and my number is 629*.:)

IceHand

12-14-2007, 02:26 PM

Got the Fed-Ex e-mail five hours ago -- estimated delivery: Dec 17, 2007
I ordered on november 29th and my order ID is: 655x

Waiting patiently ... more or less ^^;

Demented

12-14-2007, 02:36 PM

Ahhhhhh, I'm 668x and didn't receive a mail. I missed the weekend cut off. *Begins weeping* Dobby how high into the 66xx's are you?

diabloNL

12-14-2007, 02:38 PM

Then you really just missed it because on the previous page someone has order# 66xx. Did you check your SPAM box?

Demented

12-14-2007, 02:52 PM

Of course, do I look like a newb Fedex e-mail stalker?:P

Loopy65

12-14-2007, 02:56 PM

Recieved my wifes device this afternoon and up and running. Lovely little thing, now I want one.

Glad it arrived! .. i'm very taken with it also and it compares very favourably with the iRex (which hubby has and i sold!) .. definitely my favourite 'reader' by far ...

Loopy

Loopy65

12-14-2007, 02:57 PM

Of course, do I look like a newb Fedex e-mail stalker?:P

nearly everyone who has their Cybook did the exact same thing! .. no worries :)

Loopy

Loopy65

12-14-2007, 02:58 PM

Paulius

12-14-2007, 06:59 PM

would be interested how high the highest order number is at this point .. anyone got over 8000?
Doesn't seem so. The biggest order number I've seen in this thread so far was around 6500.

I, personally, have a number of 7500. I think they'll be shipping it monday or tuesday if they keep up this rate. Of course, that's assuming that they don't ship on weekends. It would be amazing if they did!

GoneNova

12-14-2007, 08:13 PM

Quote:
In addition, the leather strap that is used to close the black cover will probably get in your way when you're reading, whereas the brown cover is held closed by integrated magnets.

The strap really doesn't get in the way normally, but when I read I fold the front cover all the way back and the slip the strap into the slot on the front cover. I like the bigger pocket inside - I read a few series- like In Death by J.D. Robb, and I keep notes on their order tucked inside. I don't see myself using the smaller pockets or the pen holder. I think the brown cover looks classier, but I'm quite happy with the case I got.

diabloNL

12-15-2007, 04:39 AM

Hmmm... my FedEx tracker still says: "Package data transmitted to FedEx".

HarryT

12-15-2007, 04:48 AM

I must admit I'm very impressed with the speed at which they're churning these things out now! .. speeeeding thru them! ..

would be interested how high the highest order number is at this point .. anyone got over 8000?

Loopy

If they're up to 6500-ish now, that means they've shipped about 4000 since release. That's pretty good going in not more more than a month!

Jo P

12-15-2007, 07:19 AM

Hmmm... my FedEx tracker still says: "Package data transmitted to FedEx".

Yup, same here. Got the email yesterday (order 651*) and the message has been the same since. Hope their delivery estimate of Monday morning is good....can't wait :D

Gerry

12-15-2007, 08:27 AM

Doesn't seem so. The biggest order number I've seen in this thread so far was around 6500.

I, personally, have a number of 7500. I think they'll be shipping it monday or tuesday if they keep up this rate. Of course, that's assuming that they don't ship on weekends. It would be amazing if they did!

I have an order number in the 78XXs. With any luck they'll send a tracking number and it will arrive next week. Unfortunately I'm away on a business trip next week, so I doubt I'll be able to post any tracking/delivery info. And since it's a gift from my wife I suspect that she may just snag it and then it will show up under the tree. (Which would make me very happy!)

Gerry

Brad

12-15-2007, 08:37 AM

I have a tracking number at 70XX. I'm hoping that I'll get a tracking number email on Monday. I would sure like to get my reader delivered before Christmas.

Also hoping for the brown cover but I'll probably be just as happy with the black one.

HarryT

12-15-2007, 08:39 AM

Also hoping for the brown cover but I'll probably be just as happy with the black one.

The important thing is that you have a cover for it. It's just too fragile without it, IMHO.

Jo P

12-15-2007, 05:24 PM

Yup, same here. Got the email yesterday (order 651*) and the message has been the same since. Hope their delivery estimate of Monday morning is good....can't wait :D

Actually, does anyone know how accurate the estimated delivery times have been? I got the email yesterday and the tracking page hasn't changed since, so I'm not sure whether to trust the delivery time and stay home from work to hug the Fedex man or not... :)

kkingdon

12-15-2007, 05:52 PM

The estimate for me was very accurate. There was a nerve-wracking gap between the first email and the first change in status of a few hours, but once I saw that the package was on its way, I felt better. The delivery was about an hour before the scheduled delivery time.

jayne80

12-15-2007, 05:52 PM

Actually, does anyone know how accurate the estimated delivery times have been? I got the email yesterday and the tracking page hasn't changed since, so I'm not sure whether to trust the delivery time and stay home from work to hug the Fedex man or not... :)

The Fedex email said it would be here (Essex) by 12pm it arrived 11am so in my case pretty acurate.

rixte

12-15-2007, 05:55 PM

HarryT

12-16-2007, 02:01 AM

Mine said "by 6pm" and it arrived about 5. I think I must be pretty close to the end of the delivery route :).

johnabooth

12-16-2007, 07:53 AM

Mine was scheduled to ship on Dec 5th from a Nov 21st order (563X).

Got the Fedex email on Dec 13th that data was transmitted.

Spoke with Fedex, they didn't have a record -- told them about the data transmitted and they related this just meant the shipper had printed a label and it hadn't been picked up.

It actually started showing real ship status the following day -- supposed to receive it on Monday the 17th (not bad for France -> US in 4 days).

So the recommendation I give is they got slammed with orders because everyone saw the Kindle coming out and decided to see what other readers were worth buying and their ship date estimates are a little off.

Be patient ;).

-John

diabloNL

12-16-2007, 09:42 AM

Is there someone who's FedEx status changed since Friday?

SandySchwab

12-16-2007, 09:54 AM

Mine was about 3 hours late - based on the 'by 10:30 am' schedule - but we also had some fairly ugly weather the day before, which probably slowed everything down.

You'd probably get it that day, though, as long as it says "on fedex truck for delivery by 7ish am".

Is it correct that FedEx does one delivery in the morning and one in the afternoon? Because my tracking record noted that the parcel had arrived at the local FedEx station when the delivery truck had already left (this was for the delivery by 12:00 p.m.). So I got my package in the afternoon instead.

dainys

12-16-2007, 09:56 AM

Is there someone who's FedEx status changed since Friday?

Not mine. The last entry was made on friday morning. Hope that on monday I will find some new entry... :)

Loopy65

12-16-2007, 12:50 PM

mine arrived more than 24 hours early! .. i think they thought i was even more in the middle of nowhere than i am! lol

Loopy

diabloNL

12-17-2007, 01:20 AM

Still my tracking says: "Package data transmitted to FedEx". I'm starting to think that Bookeen didn't send the package yet. I need to know if I need to take a half day off. :(

Sparrow

12-17-2007, 01:38 AM

Still my tracking says: "Package data transmitted to FedEx". I'm starting to think that Bookeen didn't send the package yet. I need to know if I need to take a half day off. :(

I had that; when I rang my local Fed Ex for advice, they said they didn't have any record of the package.
They didn't deliver by the estimated date given with the "Package data transmitted to FedEx" - it arrived a day later.

I think you'll get a realistic indication of delivery time, once the tracking page starts to show movement information.

Arakin

12-17-2007, 03:52 AM

Currently waiting for my own to arrive, wondering what the delivery driver has been doing for the past two and a half hours. ;)

Sorry to hear about the lack of progress on your own delivery. I think mine had the "package data" initially, but it had updated by the following day to show it had been collected.

dobbyone

12-17-2007, 04:03 AM

The same problem here, still "Package data transmitted to FedEx" no change since Friday. How long till it gets moving?

ripster

12-17-2007, 04:23 AM

Hi all,

I've added my current FedEx shipping updates so everyone can get a rough idea on the times taken, mine is being delivered into Edinburgh city centre.

========================
Dec 17, 2007
8:55 AM On FedEx vehicle for delivery EDINBURGH GB
8:23 AM At local FedEx facility EDINBURGH GB

Dec 16, 2007
2:08 PM In transit STANSTED GB

Dec 15, 2007
11:00 PM In transit PARIS FR
7:41 PM Departed FedEx location PARIS FR
7:36 PM In transit PARIS FR
6:49 PM Arrived at FedEx location PARIS FR

Dec 14, 2007
9:12 PM In transit AUBERVILLIERS FR
9:12 PM Left origin AUBERVILLIERS FR
6:38 PM Picked up AUBERVILLIERS FR

Dec 13, 2007
12:49 PM Package data transmitted to FedEx
========================

Getting *very* excited now :)

diabloNL

12-17-2007, 04:36 AM

The same problem here, still "Package data transmitted to FedEx" no change since Friday. How long till it gets moving?

What time it was transmitted? Mine was Friday at 3:33 PM. I think that mine was just after the cut-off and it will probably be send today.

dobbyone

12-17-2007, 05:14 AM

What time it was transmitted? Mine was Friday at 3:33 PM. I think that mine was just after the cut-off and it will probably be send today.

Yep, exactly the same time :> Dec 14, 2007 3:33 PM

ripster

12-17-2007, 10:26 AM

Add one more entry:

3:06 PM Delivered EDINBURGH GB

========================
Dec 17, 2007
8:55 AM On FedEx vehicle for delivery EDINBURGH GB
8:23 AM At local FedEx facility EDINBURGH GB

Dec 16, 2007
2:08 PM In transit STANSTED GB

Dec 15, 2007
11:00 PM In transit PARIS FR
7:41 PM Departed FedEx location PARIS FR
7:36 PM In transit PARIS FR
6:49 PM Arrived at FedEx location PARIS FR

Dec 14, 2007
9:12 PM In transit AUBERVILLIERS FR
9:12 PM Left origin AUBERVILLIERS FR
6:38 PM Picked up AUBERVILLIERS FR

Dec 13, 2007
12:49 PM Package data transmitted to FedEx
========================

YES!!!!!

Just powering it up now, pleasantly surprised to find a range of sample books as I can't copy anything onto in until I get home.

diabloNL

12-17-2007, 10:50 AM

My status still hasn't changed. I want my new toy and if possible before Christmas. http://www.ebookreaders.nl/images/emoticons/ranting.gif(I love this smiley):p

Jo P

12-17-2007, 10:55 AM

My status still hasn't changed. I want my new toy and if possible before Christmas. http://www.ebookreaders.nl/images/emoticons/ranting.gif(I love this smiley):p

Yup, Friday 3.33pm data transmitted - no movement since then
Fedex haven't picked it up.
I emailed Bookeen Support to get an update as we're too close to Christmas to take a wait and see aproach.
No response as yet.
Getting anoyed now at the poor communication.:angry:

diabloNL

12-17-2007, 11:20 AM

Well, my "rant" had some use. The package has been picked up:

Dec 17, 2007 6:04 PM Picked up

:D

Jo P

12-17-2007, 12:24 PM

Well, my "rant" had some use. The package has been picked up:

Dec 17, 2007 6:04 PM Picked up

:D

Same here - showing as in transit - yah!:)

dobbyone

12-17-2007, 12:28 PM

Mine is on the move as well, apparently FedEx picks them up at around 6pm (as I've seen on previous posts) :>

arit

12-17-2007, 03:51 PM

Since my Cybook hasn't been shipped yet I wantetd to ask you happy people what you're order no is:rolleyes:

702x has yet to be served...

ricdiogo

12-17-2007, 04:09 PM

Got my Cybook today! weeeeee :D (Ordered Nov. 26)

adelheid

12-17-2007, 04:13 PM

Since my Cybook hasn't been shipped yet I wantetd to ask you happy people what you're order no is:rolleyes:

702x has yet to be served...

And I am 719x, and also curious about the order numbers of the Cybooks now about to be delivered at various doorsteps!

Groet,
Adelheid

diabloNL

12-17-2007, 04:33 PM

My order number is 64xx and it should arrive tomorrow.

Paulius

12-17-2007, 07:39 PM

Order 75xx here. I was really hoping to get the tracking information for FedEx.
Damn, the chances of it being here by Christmas are starting to slim...

diabloNL

12-18-2007, 01:22 AM

Aaaaaaaaaahhh.... my package has arrived in The Netherlands and is now at the FedEx location in Oude Meer:

Dec 18, 2007 7:45 AM At local FedEx facility OUDE MEER NL

That is literally 400 metres (0.25 miles) away from where I'm working. So close and yet so far, because the package is going to my home address in the other direction, which is like 25KM(15.5 miles) further.

Ah well, at least I will hold it in my hands today. :)

Antonieb

12-18-2007, 01:47 AM

adelheid

12-18-2007, 02:05 AM

My order number = 729x and I have not heared a thing yet. I really hope it will be here before cristmas.. but I begin to fear the worst... :(

By the way.. the red line about the delay in ordering is totaly removed from the bookeen site ? is that a good sign or what ?

That the 'delay' line is now gone could mean something good, were it not that my order was supposed to be processed between December 14 and 18. And December 18 has come, without any news.

Aleksei

12-18-2007, 02:29 AM

I'm 701X and I havn't got any email either. :(

HarryT

12-18-2007, 02:33 AM

I'm 701X and I havn't got any email either. :(

What delivery date were they quoting at the time that you placed your order?

Antonieb

12-18-2007, 02:43 AM

I don't remember exactly.. something with 18th of december in it. but don't know if that was the first or last date :)

Aleksei

12-18-2007, 02:44 AM

Yeah, 14th to 18th I think. I really hope they send it today.

adelheid

12-18-2007, 02:53 AM

I don't remember exactly.. something with 18th of december in it. but don't know if that was the first or last date :)

Must be the same date range I saw: December 14 - December 18.

arit

12-18-2007, 03:04 AM

knock, knock.
Who's there?
FedEx.
FedEx who's holding a package from france in his hands?
yop!

Still no email though, but who needs one when he can have a cybook =)
Now I just have to wait for Christmas and get off that awful cold, even though it helped me receiving that package 'cause nobody is home today...

So #7026 has been delivered successful!

Edit:

Package was send Monday at 8.20 PM, I guess I have to look through my spam folders...

Aleksei

12-18-2007, 03:11 AM

How strange, I'm certain that I have not even received an email. Yet I am ten numbers before you...

arit

12-18-2007, 03:22 AM

Just scanned my spam folders, still no email...

Since I live in Germany, I am wondering that it hasn't been here yesterday ;)

One question about the Invoice, it says "Total Invoice: 200.00 USD" and "I declare all Information contained in this invoice to be true and correct, Thomas Chen", but I guess he still wants the 350€...

diabloNL

12-18-2007, 03:39 AM

It's here!!!..... well at home to be precise. It's going to be a long day at work.

arit

12-18-2007, 03:51 AM

Better a long day at work, than a long week until Christmas.

Jo P

12-18-2007, 04:05 AM

order 651* is on the truck and should be here soon - can't wait now. I hope everyone gets theirs before Christmas. Don't give up hope yet, mine was only collected by Fedex yesterday 6pm and is being delivered today - the turn around time (certainly within Europe) seems pretty good.

Aleksei

12-18-2007, 04:12 AM

Well well, I got my email now and according to fedex it will be delivered today! Jay! :D

dobbyone

12-18-2007, 06:28 AM

diabloNL

12-18-2007, 06:58 AM

Well I got mine today, I went home for the lunch break to check it out because I was so impatient. It is nice, light and thin, but the leather cover was missing from the package (there was a note saying that they didn't have anymore and it will ship in January when new ones are available)

Hmmm...that is not a nice thing. I hope that in my FedEx box will be a cover otherwise it is a bit risky to carry it around.

Alexander Turcic

12-18-2007, 07:31 AM

It's here!!!..... well at home to be precise. It's going to be a long day at work.

Congrats!! I am curious to hear about your first impressions :thumbsup:

diabloNL

12-18-2007, 09:42 AM

For me the same, no cover until the end of January.

Aleksei

12-18-2007, 09:46 AM

Then I'll probably not receive one either. :(

Brad

12-18-2007, 01:06 PM

This seems ominous: no new FedEx shipping emails reported since Friday and reports that they are out of leather covers. I wonder if Bookeen is out of Gen3 readers too?

Jo P

12-18-2007, 01:08 PM

Recieved mine this morning, within the estimated delivery time. No cover though - this will apparently ship in January. I'm glad to have the Cybook, but I can't take it anywhere until there is a case really.
So far, very pleased, display is great and boot time is fine. Page refresh doesn't annoy me, which was my worry. It is SOOOO thin and light, I can't belive it.
So far, great! :)

diabloNL

12-18-2007, 01:28 PM

Widebhoy

12-18-2007, 01:42 PM

This seems ominous: no new FedEx shipping emails reported since Friday and reports that they are out of leather covers. I wonder if Bookeen is out of Gen3 readers too?

Yeah, shipments seem to have slowed considerably since Friday. My order number is 71xx and I'm beginning to doubt that I'll see my Cybook before the year is out!

dcalder

12-18-2007, 02:42 PM

Still no email here, either, and the Bookeen shop was promising shipping between December 14-18 when I ordered (number in the high 74XXs). I've noticed that they've now completely removed the projected shipping date from the shop, which doesn't bode too well in my mind... :worried2:

Right now, I'm just hoping that my Cybook makes it here before Christmas, case or no case. I'm sure that I can scrounge something up as a temporary measure if need be.

Heck, I work for a library; surely I can find something out of the various DVD-cases that will do the job... I think we've got some hard-sided double-DVD cases with removable disc holders... add a little thin foam from the hobby store, or maybe a chunk of plushy blanket, for padding... Hmm, that might work... :chinscratch:

Demented

12-18-2007, 06:11 PM

Mine shipped today 668x. It doesn't seem to have an estimated arrival date though. Anyone notice this?

Antonieb

12-19-2007, 02:15 AM

hmm that order number is not as high as I hoped.. looks like a big slowdown to me.

Aleksei

12-19-2007, 05:12 AM

Mine shipped today 668x. It doesn't seem to have an estimated arrival date though. Anyone notice this?

Mine was according to fed-ex supposed to arrive yesterday, but it never did. And today mine doesn't have an estimated date of arrival either. When I called fed-ex and gave them my tracking number they said that it was not in their system... Damn annoying.

greyparrot

12-19-2007, 06:28 AM

I am very unhappy with Bookeen. They charged my CC the day after I placed my order (Dec 5) when the projected ship date was Dec 14 - 18 and all companies I've worked with in the past charged the CC when they were ready to ship. Now that ship date has passed and from what I see on this forum they are nowhere near my order (71xx) and might have stopped shipping, and they don't respond to e-mails requesting more information. I also note that they have no projected ship dates on the web page anymore so someone ordering today would be expecting their order to ship within a couple days. Of course the lack of this notice might mean they have a good supply in stock and can ship, but somehow I doubt that. The problem I have with them charging the CC before shipping is that the CC bill will come due before I receive the Cybook and I won't pay for something I have not received and will have to dispute the charge with my CC bank before the due date. I really want the Cybook so I hope that they will ship soon. I would suggest that after this shipping crunch is over that they change their web page to show 1) projected ship date, 2) actual ship date, 3) FedEx tracking number, on the order detail page for each order. As it is now if the FedEx e-mail gets lost in cyberspace the recipient has no way to know if the order was shipped and no way to check on it. They leave much to desire in keeping customers informed.

Antonieb

12-19-2007, 06:58 AM

I totaly agree. haven't send them any mail though so about the handling of support I can't say a word.

But they should communicatie more.. simple entry's on the official bookeen blog or on the shop site are so simple.

Now we can only guess what's happening.. I already gave up and don't think my christmas present will be here on time.

About the Creditcard charge.. are u sure ? because that would be really ugly indeed.. I don't want them to charge me if the things isn't even produced yet.

Brad

12-19-2007, 07:06 AM

It is a bit disturbing. When I ordered the website said the device would ship between Dec 14 - 18. Now they knew at that time how many orders they had and how many units were being manufactured, so I don't see how there can be a problem.

Likewise I do not like having my CC charged so far in advance of actually shipping the unit.

I'm willing to give them a few more days to either ship or at least explain what is going on. They really do need to make more use of that blog, it would cut down on the emails they have to deal with.

greyparrot

12-19-2007, 07:21 AM

I've e-mail them for more information but I haven't received a response yet. I'll give them until the end of the year to either ship or tell me what is happening, then I'll make a decision to cancel the order or not. I prefer Cybook because of the ability to read secure Mobibooks, but I might switch to Sony eReader even though I don't like to be tied to the Sony store and Win PC (I'm a MAC user).

HarryT

12-19-2007, 07:25 AM

The problem I have with them charging the CC before shipping is that the CC bill will come due before I receive the Cybook and I won't pay for something I have not received and will have to dispute the charge with my CC bank before the due date.

Why not e-mail Bookeen and ask them what the projected shipping date for your order is? If you're unhappy with their answer, you can cancel your order. That would seem to be a better way of handling in than disputing the charge, which causes a lot of hassle for everybody concerned.

In fairness, Bookeen do state on the ordering page that they charge your card at the time that you place your order.

greyparrot

12-19-2007, 07:52 AM

Harry T,
I have e-mailed them for shipping information but have not received a response yet. If there is a message that they charge the CC when the order is placed, I missed it. In any case that wouldn't have been a problem if they shipped as they indicated (Dec 14 - Dec 18), when I placed the order or even if they ship before the end of the year, but after that it will be a problem.

Loopy65

12-19-2007, 08:53 AM

Aleksei

12-19-2007, 09:05 AM

Meh, they are french, what can you expect really. :P

Antonieb

12-19-2007, 09:18 AM

adelheid

12-19-2007, 09:36 AM

Let's not start bashing french people :) and get back to posting ordernumbers that are shipped.

The highest still is in the 68xx range ? that would mean that today there are not shipped any cybooks!!!

thats a bummer...

Let's hope that shipments are delayed because they are double checking the SD card readers of the Cybook :)

fugsly

12-19-2007, 09:38 AM

have to admit the taking of the money quite so early on wasn't very impressive (altho, 'normal' practice). They did deliver in the end for me tho (and for most others too I think?) .. I did wonder how much money is being made by taking payment immediately and yet not shipping until a month later .. it would certainly mount up I would think.

Loving my Cybook tho .. I would like to see a slightly better communications from Bookeen in the future, that may be wishful thinking?

Loopy

I would hope tha isn't wishful thinking and that after this fiasco they'll get their act sorted out. Simple blogs and form emails would keep everyone a lot less edgy would stop them receiving so many emails about the same issues. If I could have shopped through anyone else I would have!

I would imagine they will be making a lot of money from storing payments for so long but that doesn't bother me in the slightest - with any luck it will be used for improvements and upgrades!

Feeling sorry for all those having a hard time and I hope you receive your cybooks in time for christmas. If not have a good one anyway :)
I can let you know that it's worth all the hassle - i'm really loving mine.

greyparrot

12-19-2007, 09:58 AM

If they are not shipping it might have something to do with the SD card problem that I've seen in other messages. If so it would be nice if they would let us know.

greyparrot

12-19-2007, 10:02 AM

delphidb96

12-19-2007, 10:04 AM

If they are not shipping it might have something to do with the SD card problem that I've seen in other messages. If so it would be nice if they would let us know.

One thing you mentioned in one of your prior posts caught my attention - their charging your credit card prior to actually shipping. I believe I can explain this as it is relevant to how we at NAEB are going to have to handle the money.

Bookeen has to pay the OEM manufacturer making the hardware before *they* will ship, and, I am willing to guess that for large quantity orders, Bookeen may well not have the cash-flow to pay before orders are placed with them. As these devices are coming from China or Korea (or somewhere in that region), there's a shipping-time delay.

The same is pretty much going to happen with anyone ordering through Not Another E-Book (NAEB). Especially as we are just now setting up for our first batch order from Bookeen. So be prepared to pay and wait for about two weeks to a month for the Cybooks you order from NAEB. Obviously, as we get a batch order ready, we're planning on ordering a few dozen extra per batch to build up an 'in-stock' supply. But that won't be the case for this first set of orders.

Derek

Brad

12-19-2007, 10:50 AM

The following message was recently posted on the Bookeen web page.

------
Due to continuing heavy customer demand, the Cybook Gen3 is sold out again. Because orders are prioritized on a first-come, first-served basis, please order now to reserve your place in line. We will e-mail you with an estimated delivery date as soon as we have more information.
Please note that in all cases your Cybook Gen3 will not arrive before early 2008 and that your credit card will be charged upon order.
----

This does not speak well of Bookeen: they knew how many units they had on hand and they still kept selling them when they knew they would run short.

Now I'm faced with the decision of staying with the Cybook or canceling my order with Bookeen and going to BestBuy and purchase a Sony ebook reader and try to get it to work with a Mac for both DRM and non-DRM ebooks. :|

Demented

12-19-2007, 10:58 AM

You need to cut them a bit of slack. To order 1000 Cybooks from the manufacturer, Bookeen probably needs to front 300,000 dollars or so. They fronted 4000-5000 units which is 1.2.1.5 million dollars of inventory. They probably don't have the capital to order more than that at once. Now that this batch is shipped and done with, the manufacturer is producing the next order, but it is Christmas time so they probably won't take delivery till January.

rixte

12-19-2007, 11:32 AM

I'm guessing there's a holdup due to the popularity of the Kindle as well - Amazon and Bookeen are probably both trying to get their hands on the same screens so that new readers can be built.

Antonieb

12-19-2007, 12:20 PM

so.. the 14 till 18 december notice was plain crap ?... damn..

mcdaniel

12-19-2007, 12:22 PM

I can understand your frustration and impatience. I began seriously considering an ebook reading device with the announcement of the Sony Reader over a year ago. It quickly became apparent that, unless you were using Windows, there were many barriers to being able to fully utilize that device (in addition to their DRM format and problematic ebook store). Then, I began exploring other alternatives on MobileRead.com. When NAEB announced that Bookeen would have a device that seemed to both be accessible by non-Windows users and have a broad ebook format capability, I immediately placed that device at the top of the list. That was many months ago. Since then Amazon introduced Kindle. I took a good look at that as a possible device to meet my needs, but eventually decided that the Bookeen Cybook remained the best choice for me - despite all the delays. There is no perfect ebook reader at this point in time. You need to seriously consider your own situation and needs, then make a choice.

Robert

Now I'm faced with the decision of staying with the Cybook or canceling my order with Bookeen and going to BestBuy and purchase a Sony ebook reader and try to get it to work with a Mac for both DRM and non-DRM ebooks. :|

Demented

12-19-2007, 12:22 PM

I ordered mine on Dec 1st. With the 14-18th message and it shipped Monday.

delphidb96

12-19-2007, 12:52 PM

This does not speak well of Bookeen: they knew how many units they had on hand and they still kept selling them when they knew they would run short.

Now I'm faced with the decision of staying with the Cybook or canceling my order with Bookeen and going to BestBuy and purchase a Sony ebook reader and try to get it to work with a Mac for both DRM and non-DRM ebooks. :|

Brad,

Now I'm being facetious here... "Best of Luck!!!" :D

Okay, I'm back to my normal self...

Look, if you want to try to get a Mac to work with the Sony PRS-505, go ahead, but know this. It's PC software doesn't work on a Mac. BookDesigner, which can turn non-LRF ebooks into LRF files, doesn't work on a Mac. Sony hates Mac users.

How do you think we feel over at Not Another E-Book? We finally managed to get all our corporate registration paperwork in line, got our merchant account set up and have just two more PHP scripts to finish before we can bring our e-store online and we just found out - via my *happening* to drop by the Bookeen BLOG - that they're sold out - AGAIN!!!

But if you're a Mac user or you want to have the NAEB package deal, you'll just have to wait as we will.

Derek

Paulius

12-19-2007, 01:15 PM

Now I'm faced with the decision of staying with the Cybook or canceling my order with Bookeen and going to BestBuy and purchase a Sony ebook reader and try to get it to work with a Mac for both DRM and non-DRM ebooks. :|
Sony's reader works the exact same way as the Cybook. It mounts as a drive on your Mac and you just drag and drop the files you want. If you want DRM, you will NEED to use Windows. Same thing goes for the Cybook. They don't have a Mac MobiWhatever client.

I live in Canada. Sony doesn't sell their reader here (idiots). If I had the opportunity, I would have gotten the Sony from day one. The Cybook is the 2nd best choice overall, in my opinion.

The following message was recently posted on the Bookeen web page.

------
Due to continuing heavy customer demand, the Cybook Gen3 is sold out again. Because orders are prioritized on a first-come, first-served basis, please order now to reserve your place in line. We will e-mail you with an estimated delivery date as soon as we have more information.
Please note that in all cases your Cybook Gen3 will not arrive before early 2008 and that your credit card will be charged upon order.
----
I'm REALLY hoping that this is for current orders, and not past orders and for people like us who have ordered at the beginning of December. If this is true, then geez, I don't know what to do. (Anyone want to help me smuggle in a Sony reader? :-P)

JSWolf

12-19-2007, 01:24 PM

JSWolf

12-19-2007, 01:26 PM

I'm guessing there's a holdup due to the popularity of the Kindle as well - Amazon and Bookeen are probably both trying to get their hands on the same screens so that new readers can be built.
Don't forget the 505, the Jinke v3, & NuuT also use the same 6" Vizplex screen.

My guess is between the 505, Kindle, Gen3 and not as much the others, the screens are at a shortage.

JSWolf

12-19-2007, 01:35 PM

Let me dispel some of the misinformation....

Ebook Library that comes witht he 505 is for Windows only. But if you do not plan on purchasing ebook from Sony's eBook Store you can use Libprs500 on a MAC to talk to the 505 to handle the content and even collections as well as content conversion to LRF and there is even a previewer for LRF. Also, you can try Wine on OS X to see if it woill work with Ebook Library for downloading ebooks and talking to the 505. But DO NOT use Wine or Paralells to update the firmware as you might brick the 505. Ebook Library is known to work with Parallels.

Now, as for the Gen3, you cannot read Mobi format ebooks with DRM on OS X. You need Windows for that. But, you can purchase and download ebooks for the Gen3 via your web brower. No need for any other software. But if you want to use the Mobipocket tools such as Mobigen or Mobipocket Desktop, you'll need Windows. Again, you can give Wine a try.

Book Designer is Windows. You can try Wine or Parallels. Can't say what will work or not.

So basically, if you are on OS X. I suggest Bootcamp and Windows XP so you can use all the available tools no matter if you have a 505 or Gen3. The problem is, OS X is not very well supported.