i'm just killing time til i get my already much loved (!) Cybook but i was wondering how the warranty works?

All the details now on the Bookeen site show that I purchased it (and paid for it) on the 31st of October with no reference as to when it was shipped.

My question is, does my warranty run from date of shipping to me or from 31st October? .. i'm hoping it's the former, not least because things i own seem to have a habit of breaking just 'after' the warranty period or just around it!

thanks for any info!
Loopy

It states:
Bookeen standard Product warranty is one (1) year after date of delivery.
http://www.bookeen.com/shop/warranty.aspx

It states:
Bookeen standard Product warranty is one (1) year after date of delivery.
http://www.bookeen.com/shop/warranty.aspx

perfect .. thanks for taking the time Tribble :grin2:

my pleasure ;)

But aren't they forced to offer a two years warranty because of EU rights?

But aren't they forced to offer a two years warranty because of EU rights?

No, the thing they have to offer for two years is not called a warranty. A warranty is stronger and cover more things. But you are right that they have som responsibilities two years (or was this changed to three years recently?).

But aren't they forced to offer a two years warranty because of EU rights?

I don't believe so. One year warranties are the standard in the UK.

I don't believe so. One year warranties are the standard in the UK.

Possible, but in the UK they are used to do things differently. Left hand traffic, no Euro's And they used to close pubs somewere early in the evening :offtopic:
So they can have other warranty regulations

But we are, nonetheless, part of the EU :). All I'm saying is that it doesn't seem to be an EU-wide regulation.

But we are, nonetheless, part of the EU :).

Are you sure ;)

Some people in this country would like to pretend that we are still a world super-power. I would like to think that I am rather more "enlightened" in considering us to be a modern European nation.

http://ec.europa.eu/consumers/rights/gen_rights_en.htm


Sellers of consumer goods within the EU are obliged to guarantee the conformity of the goods with the contract for a period of two years after the delivery of the goods.

Certain standards exist for assessing when conformity can be assumed and when not. If the goods are not delivered in conformity with the sales contract, consumers can ask for the goods to be repaired, replaced, and reduced in price or for the contract to be rescinded. The final seller, who is responsible to the consumer, can also hold the producer liable in their business relationship.

This is regulated in the Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees.

The Directive aims to harmonise those parts of consumer sale contract law that concern legal guarantees (warranties) and, to a lesser extent, commercial guarantees.

Member States can require consumers to inform the seller of the lack of conformity within two months after its discovery. A commercial guarantee must be clearly drafted and indicate what rights it gives on top of consumers' legal guarantees.

If the Bookeen has to give a two year warranty in the EU then why can't they give the same in the US?

Although I'm not a french lawyer:

CODE DE LA CONSOMMATION

Article L211-12
(inséré par Ordonnance nº 2005-136 du 17 février 2005 art. 1 Journal Officiel du 18 février 2005)

L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien.
Which means: "The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good". Or, in other words... two year legal warranty, wherever the consumer lives.

There was a quote from Michael Dehan at Bookeen on his interpretation of it.

http://www.teleread.org/blog/2007/10/30/cybook-gen3-info-the-currency-and-mac-issues-and-others-including-html/


Euro warranties vs. U.S. ones

European warranty is one year, but there is a European directive which describes “the principle of the conformity of the product with the contract” which is not linked to defects or malfunctions which is covered by a standard guarantee. According to the directive: “The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which becomes apparent within a period of two years.”

Let’s take an example, I say on my notice that my device supports PDF, but when I deliver it, it appears that PDF is not supported and I release no software upgrade to correct the issue. Then there is a lack of conformity between the device and its description; the customer can ask to get a device which works in conformity with the notice and this during two years.

For info our device does support PDF. As written in our website and packaging.


I wonder if this means that if my battery doesn't last for 8,000 page turns then is a "lack of conformity". :rolleyes:

Article L211-5

(inséré par Ordonnance nº 2005-136 du 17 février 2005 art. 1 Journal Officiel du 18 février 2005)

Pour être conforme au contrat, le bien doit :
1º Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant :
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à l'acheteur sous forme d'échantillon ou de modèle ;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage ;
2º Ou présenter les caractéristiques définies d'un commun accord par les parties ou être propre à tout usage spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté.

Meaning: To be according to the contract, the good must
1º Be able to the usage usually expected from a similar good and, eventually :
- correspond to the description given (...);
- present the qualities that a buyer could legitimately expect regarding the public declarations made by the seller (...)
2º Or present the characteristics defined in common agreement by the parties or being able to all special usage aimed by the buyer (...)

So, in my very very humble opinion, it also includes malfunctions.

If the Bookeen has to give a two year warranty in the EU then why can't they give the same in the US?

They do not have to give a two year warranty. Did you not read the thread?

Well, they have lower price for US and to some degree that is motivated by them not having to comply with Eu rules. So what kind of answer do you expect to your question? Yes, they can raise the price and have the same commitments. Do you want them to do that?