Hi,

Has anyone ordered from onyxboox.com ? How is the experience ?
Looks like the Onyx official store!

Thanks.

Onyx just gave this update. Use BOOX20 coupon code and take $20 off.

Did you order from them ?
Have you received the e-reader, any dead pixels?

Nope....not yet.
I hear accolades about ereader-store.de customer service.

Nope....not yet.
I hear accolades about ereader-store.de customer service.

Sure, but how far can they go with a not so thrilling product?

think ereader-store.de has same products, definitely has the m92

but i did buy from onyxboox.com, it showed up pretty quickly, couple few days to the west coast. From what I can tell they are just an official distributor, not part of onyx corp that actually makes the device. I have no idea about support from them.

Almost went with ereader-store.de, even though i'm on the opposite side of the world, because booxtor is a presence here but shipping is a beast from germany to here.

think ereader-store.de has same products, definitely has the m92

but i did buy from onyxboox.com, it showed up pretty quickly, couple few days to the west coast. From what I can tell they are just an official distributor, not part of onyx corp that actually makes the device. I have no idea about support from them.

Almost went with ereader-store.de, even though i'm on the opposite side of the world, because booxtor is a presence here but shipping is a beast from germany to here.
Just curious, did you pay taxes when you received the device?
I also ordered from them and I am waiting for the device.
I had the same reasons, ordering from Europe is the deal breaker
(on top of that I also got the promo code mentioned here, Tks maindoor!

Didn't pay tax, never heard of tax on delivery, I'll owe local sales tax once I report it on my taxes as every good citizen does.

Didn't pay tax, never heard of tax on delivery, I'll owe local sales tax once I report it on my taxes as every good citizen does.

I forgot to ask if you are in Canada. :-)
You owe taxex for money you make or services/goods you sell
Not sure how is that possible if you buy something and the seller did not charge you taxes (VAT)....why would you owe/report taxes in this situation?

Not sure how is that possible if you buy something and the seller did not charge you taxes (VAT)....why would you owe/report taxes in this situation?

The law is that you owe the taxes of where you live, but regulations making internet sellers take care of collecting this amount and sending to IRS are fought off by amazon so far. Some places like newegg charge it, some like amazon claim it's too complicated and makes their brains hurt. one is supposed to declare and pay the taxes on these when filing, I think I'm somewhat rare in being rigorous about doing that.

The law is that you owe the taxes of where you live, but regulations making internet sellers take care of collecting this amount and sending to IRS are fought off by amazon so far. Some places like newegg charge it, some like amazon claim it's too complicated and makes their brains hurt. one is supposed to declare and pay the taxes on these when filing, I think I'm somewhat rare in being rigorous about doing that.

I got it.
the way I see it is that the seller has to and must collect the taxes since they are making profit.... It is called Value Added Tax ...what is the value added by the buyer in such situations ?

The law is that you owe the taxes of where you live, but regulations making internet sellers take care of collecting this amount and sending to IRS are fought off by amazon so far. Some places like newegg charge it, some like amazon claim it's too complicated and makes their brains hurt. one is supposed to declare and pay the taxes on these when filing, I think I'm somewhat rare in being rigorous about doing that.

I am sorry, but that is plain nonsense. You don't have to pay sales tax to the IRS if the seller did not charge any.
Amazon does not charge these taxes because there is loophole as far as online sales are concerned.

Quote:
I got it.
the way I see it is that the seller has to and must collect the taxes since they are making profit.... It is called Value Added Tax ...what is the value added by the buyer in such situations ?

I do not know situation in US or Canada, but in Czech Rep there are some VAT sectors where the customer is responsible for paying VAT (instead of supplier) to the state.

It is sort of strange, but generaly the state thinks that it will get the money from customer more easily than from supplier (which might get bancupt, ...).

Generaly, VAT is absolutely absurd tax, which should not exist.

I do not know situation in US or Canada, but in Czech Rep there are some VAT sectors where the customer is responsible for paying VAT (instead of supplier) to the state.

It is sort of strange, but generaly the state thinks that it will get the money from customer more easily than from supplier (which might get bancupt, ...).

Generaly, VAT is absolutely absurd tax, which should not exist.

At least in Canada (where I live now and I had the curiosity to check) that was introduced (afai rememeber) as a tax to help with the war efforts. After that it simply stayed!
At this moment the state taxes every transaction (food and some other goods excepted) just because they can. I do not see the sense of it as a mean to pay the expenses to run the country and the government. That is once addressed by the income taxes.

However collecting that from buyers is insane since it is easier to get if from an aggregation point like sellers which or suppliers of goods or services since that is a bigger account. It might be easier to prosecute a business than to go after each PF4Mobile who refuses to return that VAT with his taxes. My 2c :-)

I am sorry, but that is plain nonsense. You don't have to pay sales tax to the IRS if the seller did not charge any.
Amazon does not charge these taxes because there is loophole as far as online sales are concerned.

IRS..., that was before coffee sorry. I owe, and pay, the taxes to my state tax board not the IRS. And at least in california that's the law, if it was up to the seller I doubt there'd be any sales tax. That's also probably the confusion with canada as US has no national sales tax but myriad local sales taxes.

IRS..., that was before coffee sorry. I owe, and pay, the taxes to my state tax board not the IRS. And at least in california that's the law, if it was up to the seller I doubt there'd be any sales tax. That's also probably the confusion with canada as US has no national sales tax but myriad local sales taxes.

We had GST and PST too but they are now merged into HST
Let's stop it here if you agree, since this has nothing to do with Onyx :-))

OK I just received mine today.
Here is how it went:
ordered

2012/02/21 07:27 My neighbourhood Item out for delivery
00:06 My neighbourhood Item processed at postal facility
00:05 My neighbourhood Item processed at local delivery facility
2012/02/20 17:58 MISSISSAUGA Item processed at postal facility
10:43 MISSISSAUGA International item released from Customs for processing by Canada Post
2012/02/15 17:05 MISSISSAUGA International item arrived in Canada and will be reviewed by Customs
2012/02/14 09:55 International item processed in origin country
09:55 International item has left the origin country and is en route to Canada
2012/02/11 13:59 International item mailed in origin country

So it took 3 days USA to Canada
Almost a week within Canada :-(

Paid 13$ in taxes and 8$ shipping and handling at the Canada Post end
Free shipping from the store
I used the 20$ discount cupon posted here

All in all I paid 420$ for the device (409USD converted to 420CAD by the bank :-( ) and 20$ tax+SH&H
This is clearly cheaper than ordering from Europe.

When ordering you get a tracking number (USPS) which can be used on Canada Post's site as well when the package enters Canada

Hello. This is Yale with OnyxBoox.com. For those who are curious about the website and how it relates to your taxes, we do charge sales tax for customers who live in our home state of Georgia in the US. For all other locations, it is up to the recipient who gets the item to pay. Our feedback from international customers show that most have not been charged a tax. If you have any questions, feel free to reply to this or my other posts.

Hello MikeOnyx,

How long does it take to ship a M92 from your location to CA ?
I'm planning to visit CA sometime this Month for a week. If I can get it in 3 days. I can test it out and if fine I can take it back with me or return it if there
is a fault.

If you order today, before 3:00 PM Eastern time, we can get that out to you via USPS Priority mail. It should arrive within 3 days. Please let me know if you'd like to do that.

onyxboox.com guy Mike was on leave so my order got delayed by a month. But i received it in July 2012.

If you paid with a CC the CC company should be able to return your money
It has been a month since the transaction was done, just go to the bank and make a claim
Moreover if you paid with a VISA Gold like CC or better then you might have some sort of insurance for this situation

I just ordered mine today from onyxboox.com before seeing mundey's post :-/ Perhaps they were on vacation, got back today, and will mail mine and yours tomorrow.

cheers,
optimism

I was able to get in touch with Yale this morning before their office hours. He said he just got back from China (where he was for a month) on personal matters and that hes working through 80+ emails/orders/issues as fast as he can. It's a one man show, and while a month of radio silence is not good business, I think I will live :-)

MXO46Jbtzuk

I was able to get in touch with Yale this morning before their office hours. He said he just got back from China (where he was for a month) on personal matters and that hes working through 80+ emails/orders/issues as fast as he can. It's a one man show, and while a month of radio silence is not good business, I think I will live :-)


Thanks for the favor Patmo, I also received reply from Yale. Yale promised to ship the product within 24 hours.

I totally agree - one should at least reply to mails, it's serious business matter otherwise it does not take time to spoil one's rating specially in online shopping.

@MikeOnyx

I am an international buyer (France) and I ordered a M92 from your website on the 01/10/2012. My money was deducted from my account but there was no communication with you until today (except at the beginning for the card issuer phone number). I have paid but I don't know where is my M92...

Thanks for replying to this post when you will read it.

If you order today, before 3:00 PM Eastern time, we can get that out to you via USPS Priority mail. It should arrive within 3 days. Please let me know if you'd like to do that.

I am an international buyer (France) and I ordered a M92 from your website on the 01/10/2012. My money was deducted from my account but there was no communication with you until today (except at the beginning for the card issuer phone number). I have paid but I don't know where is my M92...

Thanks for replying to this post when you will read it.

It, look like I'm not the only one waiting response from onyxboox.com, they are playing with us. I’m waiting month and half for any answer, despite my emails and calls. Eeehh well we maybe just has to accept the fact that we are never have what we spend money.:blink:

It, look like I'm not the only one waiting response from onyxboox.com, they are playing with us. I’m waiting month and half for any answer, despite my emails and calls. Eeehh well we maybe just has to accept the fact that we are never have what we spend money.:blink:

Yes stancho, you're not the only one... I suppose they are not at the office... And the only thing we can do is to wait for a reply in the next days or weeks... If not, I will see with my bank or CC insurance for refunding the spent money. I hope it will be possible for a 400$ amount...

Good luck !

Yes stancho, you're not the only one... I suppose they are not at the office... And the only thing we can do is to wait for a reply in the next days or weeks... If not, I will see with my bank or CC insurance for refunding the spent money. I hope it will be possible for a 400$ amount...

Good luck !

This is awful ... best of luck, both of you!

You may be out of luck getting a refund from your credit card company if it's been over 30 days.

Wow, that's crazy-- doesn't that amount to theft?

Yes, I ordered M92 black from that website on Oct 17th, and I didn't receive it yet. I called and emailed several times, no one answered. Then I had to send a complaint to Gerogia governor office and internet crime complaint center. I hope I can get my money back.

Hi again,

Any news from onyxboox.com ? I'm wait for a M92 ebook reader for 2 months... That's very bad business from an "official" onyx boox seller...

And the question is : where is Yale Zhang ????

I bought the M92 in October, arrived in 10 days (from Poland to South Italy). As far as I'm concerned everything went ok. I'm just sorry you found out later firmware differences between the various devices according to the place of purchase. I thought that all the devices were equal and equally updated. Mine is a black pearl and I take this opportunity to urge developers Onyxboox.com to release more frequent updates. I will also try to give my contribution to this forum, although I have purchased elsewhere my M92 (always if the “black pearl” are welcome...:D)

Returned an M92 last month within return period. Still no refund. Have contacted the GA seller. No luck.