What's your experience with onyx support?
The WiFi connection on my M92 is not working, and I logged a support ticket some days ago. It just sits there. How long until reaction?

What's your experience with onyx support?
The WiFi connection on my M92 is not working, and I logged a support ticket some days ago. It just sits there. How long until reaction?

Hi,

where did you buy your ereader?
And where did you ask for support?

Some days ago some stores could be closed for holidays I guess..

What's your experience with onyx support?
The WiFi connection on my M92 is not working, and I logged a support ticket some days ago. It just sits there. How long until reaction?

Actually I did as well. I had 5 or 6 questions which I could not solve myself because there was no manual available.They issue a ticket(?) and then you can look up the answer at their website. With the cautionary note that you would possibly log into your account. Which I did not have and could not create either.
Anyway, after two day I received a link to their site: invalid ticket. I complained via email. They sent a new link with a new "ticket". It worked.
A guy named Hans, apparently dutch, told me to check the manual (download link provided). Should I have further questions, please contact us - etc.etc. -seems they did not look at the questions - they were not covered in the manual.
So I ended up where I started.
Among other things I was interested why the home button does not take you to the home screen - and was it really possible that a device on which you can store 32 GB of books(thousands!) has no search function.
My assessment: friendly uneffectiveness.

Hi,

where did you buy your ereader?
And where did you ask for support?

Some days ago some stores could be closed for holidays I guess..


Well, I for one had some questions one week ago in the forum here which did not meet too much interest, although I am sure not to be the only one scratching his/her head ...

http://www.mobileread.com/forums/showthread.php?t=163708
Onyx M92 - Excitement and questions
ignacio ferrer (01-03-2012)

I had opened a ticket on technical issues a couple of weeks ago, and the reply came quickly. But those were general questions, not a bug report.

Hi,

where did you buy your ereader?
And where did you ask for support?

Some days ago some stores could be closed for holidays I guess..

Hi,

I bought it at ebookreaderstore.de and logged the ticket at onyx-boox.com.

Btw, is it just me who is having trouble setting up his wlan connection?

Hi,

I bought it at ebookreaderstore.de and logged the ticket at onyx-boox.com.

For me it is pretty much one and the same company in Netherlands
(checked via http://www.whois.net/). So don't expect too much there and please don't call them Onyx! The guys aren't really working for Onyx - just selling Onyx products - so Onyx actually can't be made responsible for insufficient support of some stores, where the products of Onyx are in program.

Can you tell me what exactly the problem with your WLAN connection is?

For me it is pretty much one and the same company in Netherlands
(checked via http://www.whois.net/). So don't expect too much there and please don't call them Onyx! The guys aren't really working for Onyx - just selling Onyx products - so Onyx actually can't be made responsible for insufficient support of some stores, where the products of Onyx are in program.

Can you tell me what exactly the problem with your WLAN connection is?

You are a funny guy.If you google onyx you are directed to this page. So Onyx is not responsible for the lousy support. Ok, what about their not even having a website? Is this supposed to be better? Could you be so kind as to supply their web address or give some hint why a google search does not come up with the website of Onyx?

Official Onyx website: http://www.onyx-international.com/en/

You are a funny guy.If you google onyx you are directed to this page. So Onyx is not responsible for the lousy support. Ok, what about their not even having a website? Is this supposed to be better? Could you be so kind as to supply their web address or give some hint why a google search does not come up with the website of Onyx?

Did you try to google for Onyx International?
It is very first result.
http://www.onyx-international.com/en/
This is actually the Onyx Website. Not as good as it could be and a little bit outdated, but..

If I am selling products of a company it is still not a reason to call myself like the company and make the company responsible for my faults (IMHO).

So don't expect too much there and please don't call them Onyx! The guys aren't really working for Onyx - just selling Onyx products - so Onyx actually can't be made responsible for insufficient support of some stores, where the products of Onyx are in program.

Can you tell me what exactly the problem with your WLAN connection is?

My apologies, indeed I was not aware of that, and thanks for pointing it out. I guess I was misled because the onyx-international-website is somewhat out of date!

Btw, ebookreaderstore.de stirred today (perhaps they are reading this forum). Maybe the issue can still be settled. I will keep you informed.

My WLAN trouble is that it won't connect. I am a computer professional (not a network expert, though) and should be able to set up a wlan connection. I fact I did on several other clients, but not on this one. Meanwhile I found out that the access points refuse the connection because of an ostensible authorization failure, or a 4-way handshake fail. The onyx ebookreader then enters an infinite loop trying to connect all over again, and I have to turn it of to interrupt the infinite loop. Now I am pretty sure that I entered the correct key, and entered the correct MAC address at the access point as well.

My WLAN trouble is that it won't connect. I am a computer professional (not a network expert, though) and should be able to set up a wlan connection. I fact I did on several other clients, but not on this one. Meanwhile I found out that the access points refuse the connection because of an ostensible authorization failure, or a 4-way handshake fail. The onyx ebookreader then enters an infinite loop trying to connect all over again, and I have to turn it of to interrupt the infinite loop. Now I am pretty sure that I entered the correct key, and entered the correct MAC address at the access point as well.

@Clark: have you found a solution to the problem? I'd be interested, as I am experiencing the same problem. Thanks!

@Clark: have you found a solution to the problem? I'd be interested, as I am experiencing the same problem. Thanks!

Hi Marcela,

no progress yet.

See you later.

@Clark: have you found a solution to the problem? I'd be interested, as I am experiencing the same problem. Thanks!

I do not have any problems connecting WiFi. But I do not use MAC filter in WiFi AP, only WPA2 password.

Hi Marcela,

no progress yet.

See you later.

That seems to be a router problem - Mac-Filter what for? Only complicates things ...

What's your experience with onyx-boox.com?
I ordered and paid a Boox M92 on January 2. Since, I wrote some emails and opened some tickets on their website, but no answer.

Anyone know anything about them? Are they reliable?

What's your experience with onyx-boox.com?
I ordered and paid a Boox M92 on January 2. Since, I wrote some emails and opened some tickets on their website, but no answer.

Anyone know anything about them? Are they reliable?

They ain't no Amazon - that's for sure ...

Some accurate information?

They ain't no Amazon - that's for sure ...
:smack: I am just wondering Why do people still order somewhere else? :rolleyes:
Are they not comparing prices and service? ;)
Hey guys, we are not only having better prices , but also don't leave you in the lurch. (excuse me a little bit promotion here)

Actually I did as well. I had 5 or 6 questions which I could not solve myself because there was no manual available.They issue a ticket(?) and then you can look up the answer at their website. With the cautionary note that you would possibly log into your account. Which I did not have and could not create either.
Anyway, after two day I received a link to their site: invalid ticket. I complained via email. They sent a new link with a new "ticket". It worked.
A guy named Hans, apparently dutch, told me to check the manual (download link provided). Should I have further questions, please contact us - etc.etc. -seems they did not look at the questions - they were not covered in the manual.
So I ended up where I started.
Among other things I was interested why the home button does not take you to the home screen - and was it really possible that a device on which you can store 32 GB of books(thousands!) has no search function.
My assessment: friendly uneffectiveness.

Under the LOGIN button you can find a link "no account yet?" When you click on it, you are going to registration section ...

:smack: I am just wondering Why do people still order somewhere else? :rolleyes:
Are they not comparing prices and service? ;)
Hey guys, we are not only having better prices , but also don't leave you in the lurch. (excuse me a little bit promotion here)

Straighten out the web domains, and do a little web marketing!

Straighten out the web domains, and do a little web marketing!
Are you talking about their redirection from pocketgoods.de to their new domain ereader-store.de? I think that one is not such a biggie.

I think, the problem is that ereader-store.de is simply not listed on Google when you search for the M92:

Go to www.google.com/ncr (international/US Google)
Search for Onyx M92
Observe that www.onyx-boox.com is the first entry
Scroll down
Observe that www.ereader-store.de does not appear anywhere
Go to www.google.de (German Google)
Repeat searching for Onyx M92
Observe again that www.onyx-boox.com is the first entry
Scroll down
Observe that www.ereader-store.de is the 7th entry (one needs to scroll down an entire page just to see it)



I suggest: get a better Google placement and for non-European customers I think one would need a .com-domain so they don't get scared off by the .de. :)

Some accurate information?

What do you expect? Find out for yourself ...

Someone has already ordered from them? Experiences?

I just ordered from ereader-store.de and I have to say that the order process was really straightforwad and quick so I don't have many complaints about the site itself (maybe except that it keeps reverting to the German version, maybe have separate pages for languages rather then relying on cookies? and maybe that's why google can't see the English pages?) but I would never have found it unless I was reading these forums. I don't care about the TLD but maybe google and others do so getting a .com would probably be a good move, they're cheap as chips anyway. Maybe get on some of those price comparison sites? I've no idea how you do that, though :/

Someone has already ordered from them? Experiences?

Read this thread carefully, its all about it!

I just contacted www.onyx-boox.com with a short note and a link to this thread. One can send them a message here (scrolling down a bit): https://www.onyx-boox.com/store?page=shop.ask&product_id=86&category_id=6

I trust they take this seriously, and improve their customer service. :help:

PS:
What the heck... I just ordered my M92 from Germany. Cheaper also. :)

While waiting for it I'll read the manual I downloaded here:
http://www.onyx-boox.com/onyx-boox-manual/134-onyx-boox-m92-manual

Are you talking about their redirection from pocketgoods.de to their new domain ereader-store.de? I think that one is not such a biggie.

I think, the problem is that ereader-store.de is simply not listed on Google when you search for the M92:

Go to www.google.com/ncr (international/US Google)
Search for Onyx M92
Observe that www.onyx-boox.com is the first entry
Scroll down
Observe that www.ereader-store.de does not appear anywhere
Go to www.google.de (German Google)
Repeat searching for Onyx M92
Observe again that www.onyx-boox.com is the first entry
Scroll down
Observe that www.ereader-store.de is the 7th entry (one needs to scroll down an entire page just to see it)



I suggest: get a better Google placement and for non-European customers I think one would need a .com-domain so they don't get scared off by the .de. :)
Totally agree.
I googled as mSSM suggested and yes, it's not that easy to just come across this store...

Also, is it just me, or is it really so, that you cannot translate www.ereader-store.de web-page in English? And preferable convert Euro to Australian dollar?

Originally Posted by Booxtor
I am just wondering Why do people still order somewhere else?
Are they not comparing prices and service?
Hey guys, we are not only having better prices , but also don't leave you in the lurch. (excuse me a little bit promotion here)

Oh, yes, almost forgot to ask.
Booxtor - do you deliver to Australia at all?

Thank you :)

Totally agree.
I googled as mSSM suggested and yes, it's not that easy to just come across this store...

Also, is it just me, or is it really so, that you cannot translate www.ereader-store.de web-page in English? And preferable convert Euro to Australian dollar?



Oh, yes, almost forgot to ask.
Booxtor - do you deliver to Australia at all?

Thank you :)

-Since the ereader-store.de is a new TLD (former pocketgoods.de and pocketbook-shop.de) and the shop started just a few months ago it is quite hard to get better placement in Google. We are working on it. Other competitors are using some SEO tricks - we don't.
-Did you try to switch language with the buttons in the upper right corner of the website? There is only a bug in the shop engine that prevents to switch language on product details page (will be fixed soon). On other pages the language switching should work.
-Yes, we deliver to Australia too :)

I can get Booxtor's website in English by hitting that little English flag. I just got the Onyx M92 order page in English here: http://ereader-store.de/search.php?orderby=position&orderway=desc&search_query=onyx+m92

I recommended this Onyx M92 on another forum, and was just asked there how much it costs. I didn't remember the exact amount, so I surfed to Booxtor's site where I ordered mine yesterday. And saw that today the price dropped to 307,83 €! :cool:

I hope Booxtor :iloveyou:allows it, but I'm going to cancel my yesterday's order -which cannot have been shipped yet, as it is only an hour after Sunday/Monday midnight in my country: Holland, and his: Germany- and place a new order, for the new price, right now. :D

PS:
Dear Booxtor,
I just asked to cancel my previous order on your website. But when I re-order I don't get billed for the 307,83 sales price, but for the regular 354,00 €.

Please fix it, will you?

I'll post a link to this post on that other forum where I recommended someone to order the Onyx M92 for the sale price from you. And I will post the reply you give here on that forum.

PS:
Dear Booxtor,
I just asked to cancel my previous order on your website. But when I re-order I don't get billed for the 307,83 sales price, but for the regular 354,00 €.

Please fix it, will you?

I'll post a link to this post on that other forum where I recommended someone to order the Onyx M92 for the sale price from you. And I will post the reply you give here on that forum.

Everything is correct; the sales price is Eur 354.00. Look at the price again; the 307.83 is without VAT.

PS:
Dear Booxtor,
I just asked to cancel my previous order on your website. But when I re-order I don't get billed for the 307,83 sales price, but for the regular 354,00 €.

Please fix it, will you?

I'll post a link to this post on that other forum where I recommended someone to order the Onyx M92 for the sale price from you. And I will post the reply you give here on that forum.

Hi,
Since we ship our products worldwide we have to show both prices - net price and the price with the VAT (for EU customer). The net price is subtitled "tax excl." (that means without VAT) :)
But I think even with shipping costs and VAT we are offering our products to much more favorable price than other shops in your country do ;) (and we deliver it also much faster)

OK, I was not aware of that. Thank you.
So Booxter, please cancel the cancellation. I'll ask for that on the http://ereader-store.de/index.php]E-Book Reader Store (http://ereader-store.de/index.php) as well. And post this on that other forum where I recommended the Onyx M92 and your store also.

It's an excellent buy in my opinion. :)

OK, I was not aware of that. Thank you.
So Booxter, please cancel the cancellation. I'll ask for that on the http://ereader-store.de/index.php]E-Book Reader Store (http://ereader-store.de/index.php) as well. And post this on that other forum where I recommended the Onyx M92 and your store also.

It's an excellent buy in my opinion. :)
:thanks:

That seems to be a router problem - Mac-Filter what for? Only complicates things ...

Thanks, that seems to be the problem, although it appears to me that the browsing on the m92 is a rather useless function as it keeps kicking me out and I am only able to access the homepages of onyx-international and wikipedia, without even being able to search within wikipedia...

Hi!

Today, I gave an email from them (onyx-boox.com), they will send me the parcel today. I look forward to use it.

Thanks, that seems to be the problem, although it appears to me that the browsing on the m92 is a rather useless function as it keeps kicking me out and I am only able to access the homepages of onyx-international and wikipedia, without even being able to search within wikipedia...

It is actually a device for reading, not for browsing - wood be nice to have though ...

I just received 2 emails. One from Onyx International BV -which had been severely criticized earlier in this thread- as a reply to a message I had left on their website during this weekend, Saturday night. So this fast response on the first workday of the week shows that their customer service is far from slow.
It explained something about the difficulty of satisfying some customers... :furious3:

The other was from Booxtor's store about my Onyx M92 -ordered day before yesterday, Saturday evening, and said:

"Your order has been shipped.
You will soon receive a URL to click on in order to track the delivery progress of your package." :cool:

Booxtor
Do you deliver to Mexico?

Booxtor
Do you deliver to Mexico?

I've just enabled Mexico in our delivery list. The shipping price is with 45 EUR quite high though.

I just received 2 emails. One from Onyx International BV -which had been severely criticized earlier in this thread- as a reply to a message I had left on their website during this weekend, Saturday night. So this fast response on the first workday of the week shows that their customer service is far from slow.
It explained something about the difficulty of satisfying some customers...

Good for you. Don't generalize, though!
My ticket has been standing for two weeks now. I dared to ask for a status report a few days ago, got no reply. Does that qualify me as difficult?

I just received 2 emails. One from Onyx International BV -which had been severely criticized earlier in this thread- as a reply to a message I had left on their website during this weekend, Saturday night. So this fast response on the first workday of the week shows that their customer service is far from slow.
It explained something about the difficulty of satisfying some customers... :furious3:

The other was from Booxtor's store about my Onyx M92 -ordered day before yesterday, Saturday evening, and said:

"Your order has been shipped.
You will soon receive a URL to click on in order to track the delivery progress of your package." :cool:

This simply shows your lack of logical thinking. Does one fast response eclipse the bad experience other users had? Or is your experince more valuable than that of others?

And on top of that: does it surprise you that a shop ships their products fast?
more important seems to me their behaviour AFTER the deal is done.

It is actually a device for reading, not for browsing - wood be nice to have though ...
Sure, that's what I bought it for, but - as you said - it "would be nice to have"...

Good for you. Don't generalize, though!
My ticket has been standing for two weeks now. I dared to ask for a status report a few days ago, got no reply. Does that qualify me as difficult?
No, of course not. From what you wrote now -if that is accurate and complete- I would not consider you "difficult."

I had already replied to Onyx International BV that it might be a good idea to always keep responding helpfully and friendly even to the most unreasonable customers... and I'm not suggesting you are one of them. But even if you were (suppose) an answer to a customer's last message is always required as a good business practice.

This simply shows your lack of logical thinking. Does one fast response eclipse the bad experience other users had? Or is your experince more valuable than that of others?

And on top of that: does it surprise you that a shop ships their products fast?
more important seems to me their behaviour AFTER the deal is done.

I see that I could have made it clearer: it's about 2 different web-shops: I had left a message on the website of the shop someone complained of here. I informed them that they were getting a bad name on this forum, gave the link to this thread, and -based on the complained- suggested they improve their customer service.
And you are right, that I got a fast reply does not prove that everyone does. But they answered me quickly.

The other web-shop is Booxtor's, and from them I received the email that my order was shipped.

Booxtor
What I have to put into DNI / NIF / NIE if I am from Mexico?
I sent you a Private message read it please

About buying the M92 for reading, but not for having the option of surfing on the Internet:Sure, that's what I bought it for, but - as you said - it "would be nice to have"...
In the M92 Manual it says that one can browse the Internet, and bookmark the websites one wants to go to again. Look on page 32 of this PDF: "Browser Menu": Onyx Boox M92 Manual (http://www.onyx-boox.com/onyx-boox-manual/134-onyx-boox-m92-manual)

Booxtor
What I have to put into DNI / NIF / NIE if I am from Mexico?
I sent you a Private message read it please

Actually nothing. Just let it empty. This filed is reserved for EU companies with valid VAT ID and appears if you put a company name in the registration form.

About buying the M92 for reading, but not for having the option of surfing on the Internet:
In the M92 Manual it says that one can browse the Internet, and bookmark the websites one wants to go to again. Look on page 32 of this PDF: "Browser Menu": Onyx Boox M92 Manual (http://www.onyx-boox.com/onyx-boox-manual/134-onyx-boox-m92-manual)

You are sure some enthusiastic customer - somehow positioned on the wrong side of the field.
Why are you talking about the manual and not about your personal experience?

About buying the M92 for reading, but not for having the option of surfing on the Internet:
In the M92 Manual it says that one can browse the Internet, and bookmark the websites one wants to go to again. Look on page 32 of this PDF: "Browser Menu": Onyx Boox M92 Manual (http://www.onyx-boox.com/onyx-boox-manual/134-onyx-boox-m92-manual)
It is one question, what the manual says and another, what actually happens. At least I am unable to search within homepages, for instance. I can open wikipedia, but cannot enter a searchword. The same for google etc. But well, hopefully in the future the software will be more sophisticated. For reading it is great, however.

You can install offline Wiki reader and download Wiki content for several countries. Than you can search and read Wiki even if not on internet.

The reader is somewhere at this forum.

You can install offline Wiki reader and download Wiki content for several countries. Than you can search and read Wiki even if not on internet.

The reader is somewhere at this forum.

I would be very glad if people actually read and understand the comments posted here: the problem is, that the internet-function is rather useless in my case, as I am not able to use it. Even if logged in to the internet I am unable to even search within wikipedia, even less to access other websites. But don't bother further, it is a device for reading and maybe in the future the software will improve...

Hi all,

let me first shortly introduce myself:
I am a computer science / math student located in Germany. I've been looking for an adequate 9.7 reader for quite a while. After stumbling on this great forum half a year ago, I followed the onyx discussion quite frequently.
Since M90 seemed to be an alpha release I eagerly waited for the M92 and finally got mine yesterday from ereader-store.de. Until now I am very satisfied, given the fact that the core functionality works quite well and that even scribbling works better as expected. Finally I should add, that this is my first ereader.

Now to the topic at hand:
It is one question, what the manual says and another, what actually happens. At least I am unable to search within homepages, for instance. I can open wikipedia, but cannot enter a searchword. The same for google etc. But well, hopefully in the future the software will be more sophisticated. For reading it is great, however.

The cited manual gives the information that you can use the small icons of the task bar near the battery status:
- the keyboard icon can be used to input text into a text form if this was previously selected. In the case of the wikipedia you notice that the input form is selected by the fact that the greyed "search" disappears. By pressing enter on the virtual keyboard or by selecting the appropriate entry in the appearing drop down list you can then go to the selected page.
- the www-globe icon can be used to enter adresses of web pages.

If clicking those icons does not help I guess that you may need to apply the calibration fix posted here in the forum, since I assume that the click is just not registered anyhow!?
However, clicking these icons works just fine for me with the 1.6.2* firmware and without having applied the calibration fix (yet).

Hope I could help you.

P.s.: Nothing looks more funny than animated advertisement gifs on e-ink :2thumbsup

When I posted that info from the manual I did not have the e-reader yet. (I just received it about 2 hours ago.)
But I would find it too strange if Onyx just said one could browse the Internet with their device without that being so.

In the mean time I'm glad to see the above post explaining how to do it.
Thank you MatthiasR.

But I would find it too strange if Onyx just said one could browse the Internet with their device without that being so.




Stranger things have happened ...

Stranger things have happened ...
Yes. But promising Internet browsing and then not making it possible... that's fraud. It's like making a notebook and telling the potential customers you can surf the web with it, and the customers then finding out they can't... that they can only write text on it. :eek:

I have more trust than that in the Onyx people... and Booxtor.

FYI: Just browsed some non fancy html pages (no javascript, no animations etc) of my university and it works like a charm. Even better: By clicking on a link to a pdf it downloads it - you see a little progress bar above the task bar - and stores it in the internal storage in the folder Downloads.
I know that this would be the expected behavior of a normal user. But Beryll Snyder is right at one point: After the many problems with the M90 Onyx has (imho) to regain the trust of the users that they can actually develop an plattform that will naturally satisfy the average user.
Having said this, I'm currently very happy with the overall user experience :2thumbsup

Yes. But promising Internet browsing and then not making it possible... that's fraud. It's like making a notebook and telling the potential customers you can surf the web with it, and the customers then finding out they can't... that they can only write text on it. :eek:

I have more trust than that in the Onyx people... and Booxtor.


"I would be very glad if people actually read and understand the comments posted here: the problem is, that the internet-function is rather useless in my case, as I am not able to use it. Even if logged in to the internet I am unable to even search within wikipedia, even less to access other websites. But don't bother further, it is a device for reading and maybe in the future the software will improve..."

This is a quote from this thread by user describing her experience with this reader.

So was she fantasising or did not know how to operate the reader?

So what is your experience with the browsing?
Care to share?

"

".... the problem is, that the internet-function is rather useless in my case, as I am not able to use it. Even if logged in to the internet I am unable to even search within wikipedia, even less to access other websites. But don't bother further, it is a device for reading and maybe in the future the software will improve..."

This is a quote from this thread by user describing her experience with this reader.

So was she fantasising or did not know how to operate the reader?

So what is your experience with the browsing?
Care to share?

It works OK, in my case. The key to the success is to read the manual... Entering internet link is not very intuitive in Onyx interface, but it works.

Following MatthiasR.'s instructions, this is how I got to the Google page and searched on it:

Home > Web Sites > Wiki > www icon (bottom right) > keyboard icon > google.com > OK > keyboard icon > (type in search word) > hit link of choice > :book2:

From the found website, to return to the Google page to do a new search:

Hit the page back arrow > back on the Google page hit the large word "Google" on the left top > keyboard > etc.

Questions about the M92:
1. How does one bookmark a website?
2. How does one use the equivalent of a space bar? (Not the one in Star Wars.)

PS:
I just found out how to bookmark:
Once on-line > hit the small (menu?) icon on the left bottom > Tools > + Add Bookmark.
To find it back and use it:
Once on-line > hit icon left bottom > Tools > Show Bookmarks > hit the URL.

I've still not found an answer to question 2.

(I feel like a baby learning to crawl...)

Hey guys! :bigwave:

I think you are a bit off the topic! :headscratch:

I suggest :bulb2: that the discussion about internet browsing is moved to a separate thread about Internet Browsing on M92.
This would help others to solve their problems with Browsing on M92.

Also,

Some of you shared your experience about Boox M92, why don't you copy your posts to the Thread "Onyx Boox M92 sample has arrived. First imression - I love it!"

"I would be very glad if people actually read and understand the comments posted here: the problem is, that the internet-function is rather useless in my case, as I am not able to use it. Even if logged in to the internet I am unable to even search within wikipedia, even less to access other websites. But don't bother further, it is a device for reading and maybe in the future the software will improve..."

This is a quote from this thread by user describing her experience with this reader.

So was she fantasising or did not know how to operate the reader?

So what is your experience with the browsing?
Care to share?

Listen, I know how to use the device and the internet-problem seems to have to do with the software on MY device, not a general m92-problem. others can access the internet pretty well. The problem still is the support. On Onyx-international-Homepage I cannot find any possibility for contact, so I cannot even ask for support. At Onyx Boox, where it was bought (it was a present, though) they are rather useless in helping, and in this forum people honestly question my ability to deal with the reader and hold me for stupid. Thanks a lot.

You should describe your problem more precisely: What does it mean that you can't access other websites? You type in the URL and after clicking on "OK" the website doesn't load or what?

On Wikipedia: Did you try first tapping with the stylus on the search field and then on the keyboard icon in the lower right corner and tapping on some letters on the appearing on-screen-keyboard?

Which version of firmware are you using? When did you buy your device?

EDIT: Maybe you can take a video of your M92's wrong behavior?

You should describe your problem more precisely: What does it mean that you can't access other websites? You type in the URL and after clicking on "OK" the website doesn't load or what?

On Wikipedia: Did you try first tapping with the stylus on the search field and then on the keyboard icon in the lower right corner and tapping on some letters on the appearing on-screen-keyboard?

Which version of firmware are you using? When did you buy your device?

EDIT: Maybe you can take a video of your M92's wrong behavior?

Thanks, funny enough it has finally started working after resetting the router (mind: i had done that before x times, but apparently the upgrade to the newest firmware INCLUDING the re-setting of the router did the job with the connectivity-issue i had, described by someone else in this forum) and deleting all cookies. the problem had been manyfold: when entering websites they just did not load - nothing happened at all. and the keyboard also did not show up when clicking on the sign, so i could not use the search-function (or any other function) within websites. and yes, i had calibrated the pen! so, while i know now what was the problem that the device was not connecting to the w-lan in the beginning, i don't know what solved the problem with the websites not loading and the keyboard not showing up. But: thanks again for your quick reply!

I experience strange browser behavior when the wifi connection fails while I'm surfing. That means: I click on the browser icon, the software establishes a wifi connection, I go to a certain website and stay there for some minutes. If the wifi connections crashes now (in background), the browser will show really strange behavior especially what you said: when you enter a website into the URL field and click on "OK" nothing happens.

The only way to determine whether the wifi connection is still up and running now is to quit the browser application: If you are asked, whether or not to kill the wifi connection, the wifi was running. If this question does not appear, the wifi connection already crashed in background.

One scenario that's likely to make the wifi connection crash silently: While you're browsing press the on/off button (not long) so that the screensaver image appears. When you wake up your M92 now, your wifi connection _might_ have crashed and you will be confronted with the strange browser behavior...

Of course, you can make your wifi connection crash much easier by powering off your router or by going away far enough so that the wifi signal won't reach your M92.

yes i have had to do that yesterday with my Boox 60. it "froze" on a web page meaning the browser had crashed. i did the on off button trick to put in in sleep and then woke it up and all was right again(of course i had to restart the wifi connection)