View Full Version : Personal Docs not showing up on cloud


nimblem
11-17-2011, 12:27 AM
I have made sure that personal documents archives are enabled for my kindles but I am still unable to download any of my documents onto KF through cloud. Has anyone found out how to do this? They are not even showing up on the device as a downloadable option.

Blossom
11-17-2011, 01:04 AM
I have made sure that personal documents archives are enabled for my kindles but I am still unable to download any of my documents onto KF through cloud. Has anyone found out how to do this? They are not even showing up on the device as a downloadable option.

Which Kindles do you have?

Synergi
11-17-2011, 01:04 AM
I go to manage my kindle on Amazon's website.. on the left of the screen you'll see a link for personal doc's, click that and hit the drop down button of the doc you want and send it to the device you wish.. I don't know if there is another way, but this is how I did it..

sirmaru
11-17-2011, 07:47 AM
Each Kindle has a DIFFERENT assigned email address. Make sure you are using the one for the specific Kindle Fire you want to reach. Go to "Manage Kindles" on in "Your Account" on the Amazon site to get the correct email address.

nimblem
11-17-2011, 11:50 AM
I have the K3 with keyboard, DX and and fire. However the cloud on my KF will not show any of the peersonal documents that appear on the K3. My K3 shows all of my documents as being archived and able to be downloaded

sirmaru
11-17-2011, 12:02 PM
I have the K3 with keyboard, DX and and fire. However the cloud on my KF will not show any of the peersonal documents that appear on the K3. My K3 shows all of my documents as being archived and able to be downloaded

You must send one copy of the document to the K3 and another copy to the Fire. Each has a different email address. Sending to one does NOT get it to the other.

jswinden
11-17-2011, 12:13 PM
You must send one copy of the document to the K3 and another copy to the Fire. Each has a different email address. Sending to one does NOT get it to the other.

No! The Kindle Personal Documents Service is supposed to handle this without emailing a document to each Kindle. Here is the supposed flow:


Email a document to yourself (one time/device only)
Amazon converts document, if necessary, and places it in your Archive (cloud) as well as sends it to one or more of your Kindles. The document is now considered a Personal Document.
From any qualified Kindle, open your Archive and download the Personal Document just as you would a purchased book


That is how it is supposed to work. But I notice that the Fire does not seem to be seeing the Personal Documents in my Archive. Amazon may not have added the Fire to the list of qualified devices yet, though they should have.

weatherman
11-17-2011, 12:33 PM
... the Fire does not seem to be seeing the Personal Documents in my Archive. Amazon may not have added the Fire to the list of qualified devices yet, though they should have.

Emailing a document works fine, but I think where you're off is that it is not supposed to be in the Cloud. Docs has nothing to do with the Cloud at all. The Cloud is for storing your own MP3s, and a digital locker for items purchased from Amazon. That is it. Docs that you email to yourself are in your Kindle digital archive. Why? I guess that's the way it worked with the old Kindle so that's the way it works with the new Kindle as well.

Sure, it would make perfect sense (and I think a lot of folks understood it to work this way) that the tabs on the Kindle for Video and Docs would be shortcuts to your Amazon Cloud Drive, but that isn't the way things seem to be working, or even intended as such. That's the disconnect. Maybe Amazon can fix that, but for now it actually seems like using the browser to access the Cloud Drive is the more efficient if not the only way to access the Cloud for docs and video.

jswinden
11-17-2011, 12:41 PM
Here it what the Amazon web page (http://www.amazon.com/gp/help/customer/display.html/ref=kinw_myk_wl_ln?ie=UTF8&nodeId=200767340#pdocarchive)says about Kindle Personal Documents Service (what some of us called the "Cloud"):

You can view and download archived personal documents from your Kindle library on Kindle Keyboard (with the latest software update, version 3.3), Kindle and Kindle Touch. Whispersync of last page read, bookmarks, and annotations is available on your archived personal documents that have been converted into Kindle format.

Retrieving archived personal documents is currently only supported on Kindle Keyboard, Kindle and Kindle Touch.

So I guess it hasn't yet been extended to the Fire yet. Come on Amazon, get off you butt and follow through with your promises!

ssahnan
11-17-2011, 01:00 PM
Emailing a document works fine, but I think where you're off is that it is not supposed to be in the Cloud. Docs has nothing to do with the Cloud at all. The Cloud is for storing your own MP3s, and a digital locker for items purchased from Amazon. That is it. Docs that you email to yourself are in your Kindle digital archive. Why? I guess that's the way it worked with the old Kindle so that's the way it works with the new Kindle as well.

Sure, it would make perfect sense (and I think a lot of folks understood it to work this way) that the tabs on the Kindle for Video and Docs would be shortcuts to your Amazon Cloud Drive, but that isn't the way things seem to be working, or even intended as such. That's the disconnect. Maybe Amazon can fix that, but for now it actually seems like using the browser to access the Cloud Drive is the more efficient if not the only way to access the Cloud for docs and video.

It's taken quite a bit of googling, trial and error on my part put this description mirrors my experience so far and frankly for those a little confused on it all, this is the quote that needs to be read. It goes a long way in explaining things and frankly will depress you a little into how far short this device falls. I too had hoped videos, docs and pics uploaded to the cloud drive at home would become a part of the kindle cloud system with the tabs up top. What's even more weird is music thru the cloud drive does show up.

For pics, docs and video though, you need to access your cloud drive thru the web browser, and if it works, download the file thru the check and tab button method or if it doesn't, hold the file name down and click 'save link' on the pop up. all will go into a download folder on the device so using a app like es explorer you can go to the download folder. if you had to 'save link' from up above, chances are it won't open right up so I have been taking off the .bin extension and renameing .mp4 for vids, .jpg for pics then moving these files into the picture folder where the gallery app can acess it in a reasonably asthetically laid out manner. the es explorer can view these as well. for docs, i been using the office app it has although I had issues with a pdf, need to work on that.

the distinction to remember is cloud drive and the archived cloud of kindle books are two seperate entities. videos and music purchased from amazon is more a part of the kindle book cloud and all total, is the cloud the fire is frankly built to use. This isn't built to use the cloud drive side of things. as stated above, the exception is music. music uploaded to the cloud drive behaves very similiarly on the device as purchased amazon cloud music would. Hope is if that works that way, maybe sooner then later, videos, pics and docs can as well.

The kindle fire is a cloud based tablet for accessing amazon purchased items, not your personal items sans music. with the limited space issues, even the work arounds for cloud drive don't make too much sense after awhile as it still isn't streaming it like it would with purchased cloud items. its a download and view method much like the ios cloud.

Blossom
11-17-2011, 02:24 PM
Here it what the Amazon web page (http://www.amazon.com/gp/help/customer/display.html/ref=kinw_myk_wl_ln?ie=UTF8&nodeId=200767340#pdocarchive)says about Kindle Personal Documents Service (what some of us called the "Cloud"):





So I guess it hasn't yet been extended to the Fire yet. Come on Amazon, get off you butt and follow through with your promises!

It in the manual about this. It wont have Pdoc cloud access. :( You can email yourself a doc or send one from the pdoc MYK page to your Fire but you wont have access to your pdoc Cloud from the Fire.

Blossom
11-17-2011, 02:30 PM
Emailing a document works fine, but I think where you're off is that it is not supposed to be in the Cloud. Docs has nothing to do with the Cloud at all. The Cloud is for storing your own MP3s, and a digital locker for items purchased from Amazon. That is it. Docs that you email to yourself are in your Kindle digital archive. Why? I guess that's the way it worked with the old Kindle so that's the way it works with the new Kindle as well.

Sure, it would make perfect sense (and I think a lot of folks understood it to work this way) that the tabs on the Kindle for Video and Docs would be shortcuts to your Amazon Cloud Drive, but that isn't the way things seem to be working, or even intended as such. That's the disconnect. Maybe Amazon can fix that, but for now it actually seems like using the browser to access the Cloud Drive is the more efficient if not the only way to access the Cloud for docs and video.

He is talking about a different Cloud. You get a Personal Documents Cloud of 5GB of space that can be access from the MYK page for personal documents. It works for K3 running 3.3 and K4 & KTs but not the Fire fully.

From a normal Kindle you can send yourself a document and it will work just like a Normal Archive item. You can remove it from the device and readd from your Kindle by going into Archive just like you do an Amazon book. You can't do this from the Fire. Only send docs to it. The Fire also has a different email address unlike the new Kindles purchased after Sept 28th it doesn't share one.:chinscratch:

This is a bit disappointing. I suspect it's due to not having the Pdoc cloud available for Kindle apps yet. I suspect we will see it added at a later date when the other apps get it.

jswinden
11-17-2011, 02:36 PM
It in the manual about this. It wont have Pdoc cloud access. :( You can email yourself a doc or send one from the pdoc MYK page to your Fire but you wont have access to your pdoc Cloud from the Fire.

If I read correctly from page 13 of the manual, then sending Personal Documents to your Fire email address does get them onto your Fire but does not place them into your Archive so that other Kindles in your account can access them. Wow, if you only have a Fire and no other Kindle then you are simply SOL when it comes to archiving/syncing full info for Personal Documents. I could be interpreting that incorrectly though. If you have another Kindle which IS allowed to archive Personal Documents, then you can use it to archive. I'm unclear if you can sync full info with the Fire though. I'm off to test this out.

jswinden
11-17-2011, 03:08 PM
Did a test and Fire is totally oblivious to the archived Personal Documents of other Kindles (K3 and K4). Here are the shortcomings from the test.


Fire cannot archive Personal Documents
Fire cannot sync info (not even farthest page read) with Personal Documents archived by K3s or K4s
Delete a Personal Document from the Fire and it is totally gone. You will have to email it to the Fire again if you want it back, but deletion also deletes highlights, notes, etc.


This is really bad IMO. First, Amazon is loosely using Personal Documents in a confusing manner which can result in us thinking that they are referring to the Personal Documents that can be archived and synced via the Kindle Personal Documents Service. there are two definitions for Personal Documents as used by Amazon:


A non-Amazon Store document that was sideloaded or emailed to your Kindle.

Document cannot be archived
Document cannot be synced with other Kindles

A non-Amazon Store document that you emailed to your qualifying K3 or K4 to take advantage of the Kindle Personal Documents Service for purposes of archiving and syncing with other qualifying Kindles.

Document can be archived
Document can be easily downloaded from Archive to qualifying Kindles
Document can be fully synced with other qualifying Kindles

weatherman
11-17-2011, 04:13 PM
jswinden: even reading what you just wrote made my head spin, but I think that's also in part because I wasn't terribly familiar with the "Personal Documents" in the first place. It's not a feature I used much with my K2. But I think you're right that the whole thing is very confusing, and that it would seem the Fire is not really well set up for reading personal documents, which of course makes no sense.

Blossom
11-17-2011, 04:17 PM
Did a test and Fire is totally oblivious to the archived Personal Documents of other Kindles (K3 and K4). Here are the shortcomings from the test.


Fire cannot archive Personal Documents
Fire cannot sync info (not even farthest page read) with Personal Documents archived by K3s or K4s
Delete a Personal Document from the Fire and it is totally gone. You will have to email it to the Fire again if you want it back, but deletion also deletes highlights, notes, etc.


This is really bad IMO. First, Amazon is loosely using Personal Documents in a confusing manner which can result in us thinking that they are referring to the Personal Documents that can be archived and synced via the Kindle Personal Documents Service. there are two definitions for Personal Documents as used by Amazon:


A non-Amazon Store document that was sideloaded or emailed to your Kindle.

Document cannot be archived
Document cannot be synced with other Kindles

A non-Amazon Store document that you emailed to your qualifying K3 or K4 to take advantage of the Kindle Personal Documents Service for purposes of archiving and syncing with other qualifying Kindles.

Document can be archived
Document can be easily downloaded from Archive to qualifying Kindles
Document can be fully synced with other qualifying Kindles


Yeah that's what I though. *sigh* Maybe later they will give us a Personal Cloud for the Kindle Fire.

jswinden
11-17-2011, 04:40 PM
jswinden: even reading what you just wrote made my head spin, but I think that's also in part because I wasn't terribly familiar with the "Personal Documents" in the first place. It's not a feature I used much with my K2. But I think you're right that the whole thing is very confusing, and that it would seem the Fire is not really well set up for reading personal documents, which of course makes no sense.

Yeah that's what I though. *sigh* Maybe later they will give us a Personal Cloud for the Kindle Fire.

I cannot remember all of what Amazon promised, and I cannot guarantee that my mind doesn't change my memories to fit my wishes! ;) But I thought Amazon mentioned that the Kindle Personal Documents Service would be extended to other Kindles and apps. I'm sure hoping they extend it to the Fire and the K4PC and K4Mac apps.

In most cases it won't matter for me as I buy from Amazon most of the time, but if I need a book from another source or I need to modify an Amazon book then it will matter. I've bought a couple of Topaz books lately through Amazon and I had to modify them to make them readable. Neither are now archiveable or syncable. :(

sirmaru
11-17-2011, 04:42 PM
Here it what the Amazon web page (http://www.amazon.com/gp/help/customer/display.html/ref=kinw_myk_wl_ln?ie=UTF8&nodeId=200767340#pdocarchive)says about Kindle Personal Documents Service (what some of us called the "Cloud"):


So I guess it hasn't yet been extended to the Fire yet. Come on Amazon, get off you butt and follow through with your promises!

Amazon assigned a DIFFERENT email address to my Fire from what it had been for my K3. It works fine for me if I sent the document to each email address: THEY ARE DIFFERENT.

Maybe its not supposed to be that way but live with it. Its the way it is. I did not try to change the email addresses assigned by Amazon.

However, my K4PC is not listed with a personal document email address.

None of this has anything to do with the Amazon Cloud which I chose NOT to use at all.

jswinden
11-17-2011, 04:55 PM
Amazon assigned a DIFFERENT email address to my Fire from what it had been for my K3. It works fine for me if I sent the document to each email address: THEY ARE DIFFERENT.

Maybe its not supposed to be that way but live with it. Its the way it is. I did not try to change the email addresses assigned by Amazon.

However, my K4PC is not listed with a personal document email address.

None of this has anything to do with the Amazon Cloud which I chose NOT to use at all.

That is sideloading a personal document via email. That has been around for years. The Kindle Personal Documents Service form of personal documents is something entirely different. Read what I wrote above. It is way too easy to confuse the two as they use the same terminology.

BTW: My K3 and K4 share a common email address while my Fire has a different one. I suspect that is because the Fire is not capable of using the Kindle Personal Documents Service whereas the K3 and K4 both are.

sirmaru
11-17-2011, 05:03 PM
That is sideloading a personal document via email. That has been around for years. The Kindle Personal Documents Service form of personal documents is something entirely different. Read what I wrote above. It is way too easy to confuse the two as they use the same terminology.

BTW: My K3 and K4 share a common email address while my Fire has a different one. I suspect that is because the Fire is not capable of using the Kindle Personal Documents Service whereas the K3 and K4 both are.

When I send a personal document to that email address, it is converted to Amazon eBook format and sent back to my Kindle. The Kindle Fire has an "_60" added to the body of the K3 email address.

I am not aware of any other Personal Document Service.

jswinden
11-17-2011, 05:15 PM
When I send a personal document to that email address, it is converted to Amazon eBook format and sent back to my Kindle. The Kindle Fire has an "_60" added to the body of the K3 email address.

I am not aware of any other Personal Document Service.

Read this web page (http://www.amazon.com/gp/help/customer/display.html/ref=kinw_myk_wl_ln?ie=UTF8&nodeId=200767340) and you will be. Scroll down to the "Personal Document Archiving" section.

Blossom
11-17-2011, 05:30 PM
When I send a personal document to that email address, it is converted to Amazon eBook format and sent back to my Kindle. The Kindle Fire has an "_60" added to the body of the K3 email address.

I am not aware of any other Personal Document Service.

It's called the Personal Document Cloud it's 5GB of space managed from your MYK page. It's like the Kindle Archive but for PDocs and it works for K3w3.3, K4 & KT. You can now synch your Pdocs using this method and it's disappointing to not have it on the Fire.

sirmaru
11-17-2011, 07:25 PM
Read this web page (http://www.amazon.com/gp/help/customer/display.html/ref=kinw_myk_wl_ln?ie=UTF8&nodeId=200767340) and you will be. Scroll down to the "Personal Document Archiving" section.

That's the one I was using and I can use it for the Fire and the 3rd Gen Kbd WiFi each with it's own email address. The Fire has an "_60" added to the 3rd Gen's email address.

That's the ONLY one I know about. Is that service inside the 5 Gb Cloud?